ENGLISH GARDENS LANDSCAPE DEPARTMENT

Description of Work: We've had English Gardens landscape service every year since 2008, at two different residences. We have had them do everything from a complete design and installation to our front and back yards, including paver patios, and outdoor lighting, to a simple "Spring Clean-up." We have had other contractors do smaller projects for us (take down a tree, or grind stumps) and it was always disappointing. Often there was collateral damage or other plantings, or repeated, unexplained delays. This doesn't happen with English Gardens. They call back when they say they will. If there is bad weather, and they have to re-schedule, they call. Other services may be a bit cheaper, but I don't have time to mess around with getting something corrected when a contractor screws up. | |If plants don't survive a Winter, English Gardens comes back and replaces it, no problem. They just show up. I don't have to hunt them down or make multiple phone calls. And when they are done, they clean up! | |They send me a notice every Spring for Spring Clean-up. Again, I don't have to remember, find the number again, explain what I want. I just approve and it's done. | |We are now in the process of a big re-design for a new home. I anticipate the cost will be over $50,000 when all is said and done. We will have to complete it in phases, over several years. Their designers are adept at planning ahead, advising us what needs to be done first (like fixing drainage), helping us stretch our budget (we have done the demolition ourselves), and working with us on style and preference (formal gardens vs. casual; low vs. high maintenance plants) so we have always been satisfied in the end. If we weren't, they fixed it!

Description of Work: Designed and installed 2 small gardens, a flagstone walkway, and a small flagstone patio.

Description of Work: In June, I called English Gardens to deepen my pond so that I could have koi fish in it. The representative came and told me it could be done without wreaking my patio that English Gardens had put in a few years ago. I gave Mr. Weber $200.00 for the design plan which he was supposed to present to me on 6/22/12. A few days later he came back, looked at the pond again and said he would take off the $200.00 off my bill; he said I did not really need a design plan. They came July 12th or 13th, finished digging it deeper in one day. Cost $7,398.24. They even gave me a nicer waterfall. What they never told me was that I might need a drainage pipe to remove excess water if we had a heavy rainfall and/or heavy snow melt. The last three days of July, we had rain; the last day being very heavy rain. I came home after running errands and found my next door neighbors calling me to take a look at the pond. The pond after three days of rain had overflowed; my neighbor in order to save my fish had to dig a ditch around the left side of the pond and around both sides of my garden. My backyard was a miniature swamp; you could wade in it. I have one tree that now has some of its roots sticking out. I immediately called English Gardens; Mr. Weber came out and said they were not responsible for the heavy rain; if I want a drainage pipe for the excessive water which they could put in and/or if I want it a little deeper more (it is 2 and1/2 feet deep now and is now 6 by 8) that it would cost me extra. When I said that it was their fault because they never gave me a design plan nor did they ever tell me that the pond would overflow, they said I would still have to pay extra. Today the waterfall stopped working; the water from the previous rainfall never became clear. I use the stuff to clear off the water but the water is very filthy. My neighbor is going to try to save my fish tomorrow. English Gardens said they would be over on Thursday to look at the pond and waterfall. They will probably try and make me pay again for any work they might have to do; but I am not paying for their mistake. I am a Senior Citizen and a single woman without a husband, so they think since I don't have a husband they can get more money from me. I would never hire them again. If they don't fix it, I might have to find someone else from Angie's List who is better at Landscaping a Pond/Waterfall then they are. Update 8/9/12: As promised, here is my second review re: English Gardens. They came today again. My neighbor who is a man was with me this time. He told them the problem with the waterfall. He finally got it started after several tries. He then told English Gardens that they should make on the right side a higher barricade like they did on the left side, so the water would not overflow. He also told them about the dummy pipe they put in supposedly for the drainage without telling me that I could have a drainage pipe and have it hooked up to that pipe to make the water go underground. Mr. Weber along with another man took pictures, it was raining and it overflowed a bit in the morning. Now Mr. Weber tells me that I don't need a higher barricade on the right side nor do I need a drainage hookup. That he would talk to his supervisor and get back with me later this afternoon. His suggestion was to lower the pump that circulates the flow of the waterfall. He says it is to high and that that is what causing the overflow. So far, this afternoon they have not gotten back with me. I asked him why when he was here after the first heavy rainfall, he told me I might need a drainage pipe hookup and now all of a sudden I don't need one. He had no answer, just a blank stare. This evening, I called and this time I left a message for his supervisor saying if they don't fix it correctly, that I would see an attorney and sue them. I have not heard from Mr. Weber who should have made a design plan for me in the first place nor from his supervisor. If I hear from them I will let the members know what is going on.

Description of Work: I had Christmas lights put out by English Gardens Landscape Department, a month ago. They hung the lights on three pine trees at the back of my house. In the front, they did the work around the door and an arch. They put up wreath above the door. They also hung lights on the weeping cherry tree. The weeping cherry had lots of lights. They also put up lights in my entryway, which has a lot of columns.

Description of Work: landscaped my small back yard, trees, shrubs and decorative grass - and installed a patio.

Description of Work: Did not use because the were very bad on returning phone call. Stopped calling them. Bad service.

Description of Work: English Gardens Landscape Department landscaped the entire front of our house.

Description of Work: This report is for Holiday Decorating. They came out and hung up a wreath above the door. They also hung up lights and greenery on our front porch and in our trees in the front and back yard.

Description of Work: I paid English Gardens to do a complete landscape plan for my 1/2 acre house which needed a rehab on its aging and nonexistent landscaping.

Description of Work: Christine came to our house and made a very professional presentation. We wanted the removal of overgrown Juniper bushes, trees and then landscape work done. We told her our budget, and she worked within a price we could afford. She was very knowledgeable in her recommendation of various kinds of plants. Christine also had our cement sidewalk replaced with a beautiful paver walkway.

Description of Work: Christine came to our house and made a very professional presentation. We wanted the removal of overgrown Juniper bushes, trees and then landscape work done. We told her our budget, and she worked within a price we could afford. She was very knowledgeable in her recommendation of various kinds of plants. Christine also had our cement sidewalk replaced with a beautiful paver walkway.