NICOLE'S TLC CLEANING, LLC

They did a good job.

unknown

They do an amazing job and they bring all of their own cleaning products which are organic. They do use my vacuum which I like. My hardwood floors have never looked better. The kitchen and bathrooms are spotless. The house always feels so clean after they come which is a huge improvement from my last cleaning lady. I would highly recommend them!

unknown

Our house was always well cleaned, but they really beat up our vacuum cleaner and baseboards. I also had to specifically ask every time I wanted the pet hair vacuumed from the couch. Overall, pretty good, but I will hire someone else for my new house.

unknown

The cleaning is thorough and detailed. Feed back is welcomed and a supervisor checks with the homeowner regularly.

The first time, they failed to vacuum my furniture per our agreement. I decided to give them another chance. The second time, they not only failed to vacuum the cat hair from the ottoman sitting smack dab in the middle of my living room, but they broke one of 3 plates hanging on my kitchen wall. They got rid of the broken dish (no evidence) and left a note that it wasn't their fault. Now I have a very large gash in my wood kitchen floor. Worse, they never did anything to compensate me. I sent Nicole photographs of the gash and the ottoman. Made no difference.

The two young ladies that cleaned the house were very nice. The owner actually came to the house as well and helped one of the young women that was cleaning upstairs. They were very professional and did a fantastic job. I would certainly recommend this company to everyone. I will use them again in the future.

unknown

Pretty quiet, not a lot of chatting between the cleaners. I liked the fact that they used my vacum cleaner. Otherwise, they supplied everything. When they were done the house looked great and smelled great. About 15 minutes late. However they did call saying they would be a little late, which I appreciated. I don't need a bi-weekly cleaning and like the fact that I can call them as needed.

unknown

The team was ontime and was very efficient. I am pleased with their work and have decided to use them on a monthly basis.

We only lived in the condo for 6 months, but the entire time they did a great job!

Overall, my experience with them has been very good. They have done a great job for me. They charge $80 every two weeks for the condo. I have never been home when they have come out to do the work, but they have always come as planned every couple of weeks. I have had a couple of phone conversations with them, and they were nice to talk to, but apart from that we have not discussed anything much. I would rate them highly and would use them again in the future; in fact, they were giving me an estimate last morning for housecleaning in the new house.

Price to change one bed was included in bi-weekly charge. Other three beds were each an additional charge. Would not wash outside glass in front door or glass in front storm door. Consequently, front doors never looked clean after job was completed. Owner stated that cleaners would provide some services such as wipe woodwork on a periodic basis, but this was not done. Staff changed frequently in the last six month period. Quality of work deteriorated rapidly. Cleaners did not inform me that my vacuum was broken. I discovered by chance and realized why house was getting dirtier and dirtier.