Matrix Basement Finishing Southwest Michigan

Amazing customer service. Thorough explanations and follow ups

Well, this is the second time filling this out and nothing changed. I was not happy with Matrix. They told us it would take 7-10 weeks "but we'd get it down sooner, we just tell people that" and it took 10 weeks, and was still not finished. I felt pressed to sign off on the 10th week because our life was on hold for 2 1/2 months! Sure they give a year of touch ups but scheduling fast is not a priority and you put your life on hold again. Each step of our remodel was fraught with problems, except the flooring. The painting and drywalling was the worst. Not professional, left trash and half eaten food behind. Missed painted areas, not sanded down. Just overall disappointed in the quality. Terrible experience, would not recommend but if you do hire them, watch them and hold them accountable and don't get pressured into signing off.

Where to begin? They quoted 7 to 10 weeks but they would get it doe sooner we will they did not The 10th week I felt pressure just to sign off on it and they will finish the rest. What they do not say is the hassle to get it accomplished. Yes, you have a year to do touch ups, but you have to put your life on hold while they do it, and that is AFTER it is scheduled. There were so many problems every step of the way. They people hired for dry walling and painting were not professionals. They did not speak much English (which was not a problem if they did a good job, which they did not ) and some of the crew left trash and half eaten food behind. That crew was fired they said, but the people after did not do a good job either. Only the flooring came off without a problem. Everything else was an uphill battle. I paid WAAAY too much for what they did. I do not recommend Matrix at all. If you do hire them, make sure you watch them and hold them accountable for each step.

W

very overpriced. did not honor coupons.

they did not fix the problem and the charge was very high

Our experience with Matrix was extremely unpleasant. The salesperson gave us our initial quote and answered our questions about the employees that would be working in our house. We were assured that Matrix was the only company that used all W-2 employees and that they did not sub out any of the work. He also stated that Matrix is more of a premium brand and if we chose a company that would sub-contract out, we could probably save around $5k. We decided to go with Matrix because of the W-2 employees. The next morning, he asked us what the deciding factor was in choosing Matrix and we told him it was because of the W-2 employees. He confirmed and restated that the only people that would come in our house would be Matrix W-2 employees. We were informed by our Village that multiple sub-contractors had applied for permits. I reached out to Matrix and expressed my dissatisfaction. After 6 days I still had not been contacted about my concerns, so I sent another email stating that we would void our initial payment unless we were contacted. That got a response. Matrix tried to explain away the salespersonâ s lies by saying it was poor word choice Here is a list of the issues. â ¢Contractors used our basement window to load/unload product into the basement and broke the screen which Matrix fixed â ¢The unfinished side of the basement drywall looks like a jigsaw puzzle â ¢The spray foam contractors did not move the current wires before spraying and covered up our home phone line. Our phone company came out, but it could only have been fixed by removing a large portion of the drywall that was just put up. â ¢During the installation of the drywall, the dryer vent pipe was disconnected and left hanging. I fixed this one on my own. â ¢The drywall partially covers up one of the light switches. The electrician came back out and replaced a single electrical box with a double box so that the switch would be further away from the wall, but the wall still covers part of the face plate. When I brought this up to the PM, his response was **Well, it passed inspection**. â ¢When the underside of the stairs was being drywalled the extraction pump that goes to our washer was unplugged. The next time we did laundry our basement flooded, and water went into the new drywall and our new carpet. What was most alarming is that Matrix did not send anyone out to check the water damage, clean it up or dry it out for a couple of days. Finally, someone came out to pull the carpet back and remove the padding. They replaced the padding and put the same carpet back down. â ¢The online calendar was not correct. Somedays when work was scheduled, nothing happened. Other days when no work was scheduled, people showed up. â ¢The basement flood happened on a Friday and our project was supposed to be done the following Monday. We kept asking for their plan to fix the water damage, but we received no response other than they will send someone out. Finally, after a few days I reached out to the office to see if they were planning on finishing the project. They let me know that the PM was on vacation. We were never informed that there would be this delay. â ¢Since we had not heard anything for days, we scheduled a final inspection with the Village. They had workers come out and do work to get ready, but when it came time for the inspection there was no representative from Matrix was present. We failed the inspection. When we informed Matrix, they said that they knew we would fail, that is why they did not show up. Our experience with Matrix was one of the worst experiences in quality and customer service that we have experienced, and we would never recommend them. In addition, they ask you to sign a form at the end of your project that says you are not able to write or say anything negative about them. The Consumer Review Fairness Act makes clauses like that illegal.

They put in a new tub/shower in a matter of hours . They were clean and fast and the product is beautiful. The only thing to keep in mind is that they only do the tub/shower and not the entire space.

Great customer service. So very happy with the work they did. Would recommend HIGHLY

Love

Top notch work love our new shower

Salesman came out gave us quote and said we were approved for financing. We gave $2500 deposit we waited for scheduling. We finally called they then said we were denied financing and that no deposit was taken I explained that it was withdrawn. Then they said it would be refunded 3-5 business days. We waited again now we were told they never put in for refund. Now we were told to wait 24hrs to receive funds. We asked for manager and were hung up on.

No follow up after install.

Everyone I dealt with was amazing! Brian and Daryl were so wonderful and came up with another solution to keep me in my budget range. They were very patient and answered any and all questions I had and made sure that i understood everything. The 2 guys that did the install were courtesy and kept me apprised to what was going on. They did a beautiful job and were very careful in making sure that everything was completely cleaned up! I will definitely use this company in the future if I ever need any other bathroom renovations done.

March 10 & 11, 2020 was an exciting day for our household. It was bathroom demo and installation day. Two weeks earlier our Maxtrix (Ballard the owner) Sales Rep Christopher P came over to take measurements and discuss our selections,costs and put the plan in motion. Christopher Parkhurst explained in laymans terms all of our questions we had for him. Our crew (Greg the lead) were so polite, respectful and knew what they were doing from taking out our 1969 tub, walls to the studs, window kit, new fixtures and the plumbing. The final day Sales Rep Christopher stopped by to see the progress and how pleased we were. The work crew cleaned up as they went along and took away the construction trash with them. Raymond and I plan to use this company (Maxtrix Bathroom Systems of Michigan) (owner Ballard) again in the future for new home windows.

Nick and Adam were very polite and made sure I understood everything

we would recommend this company to anyone.

They were committed to excellence. The installation was done to perfection. Absolutely beautiful. I could not be more pleased!

Contractors did not clean up daily after their work was finished. Also, there was a mess in our side yard where they were throwing the demo materials away. Lots of dry wall that was left and not picked up in our grass. Lots of dust, wire remnants and other material that was not vacuumed after they were done with their work.

Estoy encantada con mis ventanas nuevas, yo sufro mucho del frío, pero ya no es un problema cuando estoy en casa. Hicieron un trabajo fenomenal, aparte de ser muy profesional. definitivamente lo recomiendo a todas mis amistades.

Went with Matrix Bath to replace tub with shower enclosure for master bath. Definitely an investment but liked assurance of replacing studs & subfloor if needed and using green board on walls. All the staff I interacted with answered questions & replied in professional manner.

They are energetic and care about what they do.