Absopure Water Corporation

Absopure bought out our original bottled-water servicer (Pine Valley Water, St. Louis), several years ago.  We've had nothing but problems since.  The main problem concerned delivery.  There was never a set date, the delivery man came when he wanted.  This made it difficult to put out our empties and figuring out how much water we needed.  Several times we ran out of water, having to buy  1-gallon jugs at a store, because they would not make an extra drop-off before the next scheduled date. On or about 4-10-2013, I had had enough.  We were again out of water and the delivery man hadn't come.  After calling the 800#, they would send him that day.  I had appts. to honor and got back in the late afternoon.  Still, no delivery.  I called again and cancelled our service.   Later, after 5 pm., the delivery man came to pick up the empties.  I told him that I had cancelled service.  He asked why and I explained that the delivery and pick-up was the biggest problem.  I asked him about the recent delivery date change, that I was not made aware of.  He said that he thought it would be better for me, to change the dates.  This was beyond logic!  After that I looked the company up on Angie's List and wasn't surprised to find all "F's" in the reviews. So, on 4-12-2013, I spoke with Debbie, who acknowledged the pick up of 13 empties and a refund to me of $78.xx.  I asked that my refund be applied to my credit card.  She said she had "begun the process", and it would take 6-8 weeks to complete. On 5-22-2013, I spoke with Allison, inquiring about the refund, since it was not 6 weeks.  She said the refund was still "in progress", and I should wait two more weeks and call again. On 6-25-2013, I spoke with Debbie who said the refund "was still in progress," even though it was not 12 weeks since I requested the refund.  Debbie could not explain this.  I spoke with the supervisor, Lisa, who didn't have an idea when I would be credited.  The acct. manager was on vacation and had this information; he would return on Monday, 7-1-2013.  She did find out later that the refund "was on the next check run."  I asked that she or the acct. manager call me on Monday, 7-1-2013, to update me.   At 4:00 pm on Monday, 7-1-2013, I had to call Lisa at Absopure, as she had not returned my call as previously arranged.  After being hung up on, I called back, spoke with Lisa, who had no further information other than the refund was "in progress."  Her supervisor, Cara Lupinski, was unavailable, as she was on vacation, because it was summer, you know.  Her manager, Wm. Patrick Young, was not available, as he was gone for the day. So at the present time, I don't have my refund, and no one at Absopure knows why.

Not well.  I cancelled our account.

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They almost never come on their scheduled day.  They put out a calendar that is rarely correct.  If there is a change in the driver's route, the driver might call you to let you know.  I feel like I have to call them the day of or the day before.  It's important that we put the bottles out on the correct day, so that they don't blow away.  Most recenlty I called the day before and confirmed our pick up date and time.  The day of the appointment, I called them to check again - at that time they informed me that they would need to reschedule.  The service is poor.  The water is good and the price is reasonable.  It has been extremely difficult to schedule pick up and delivery.  The behavior is clearly a pattern.  It has been going on since we initiated service.

I was supposed to receive a call from a distrubution manager, but I never received any call. I had to call them back and speak with the distribution department and they told me that the driver was out sick and he'd probably be out sick tomorrow as well.