Ballard's Plumbing and Heating

Wish I had read the reviews first - (I would have chosen MacGregor). Beware, Ballard's will nickle and dime you and there is no guarantee they will fix the problem. After 3 rescheduled appointments because they were short staffed, the tech finally showed up. He was relatively friendly and informative however I saw on my invoice that I charged for the time he was "educating" me about Plumbing. He replaced 4 valves that were all 3 times the cost of what you can get them for online asserting that it is because their parts are under warranty. The parts are, but the time it takes to replace them will cost you - beware. One of the valves was faulty and when Roy showed up to fix it, he simply pushed a few buttons, turned the thermostat, and claimed it was the fault of the thermostat. And that was it! I was charged $90 for a 15 minute "consultation". Nothing was repaired. This company does not provide any transparency in their pricing at the time of the visit. Read the other Google, Yelp, BBB, and Facebook reviews about them, I am not the only person that they took advantage of in this way. I tried to appeal to Ballard's about the invoice asking if they would consider waiving this invoice in light of the fact they did not fix anything to which they said, "No, it will stay on your account and you will be charged finance charges if it is not paid - upon receipt" They care more about money than customer satisfaction. Avoid them at all costs.

Great. Prompt attention, fair price

I recently called Ballard's Plumbing and Heating to come out and fix my boiler. The first technician said he had fixed it, but it still was not working. So, they had to send a second(different) technician out the next day. The second technician got it fixed, and also mentioned the lack of knowledge of the first technician. He had missed a safety mechanism on the boiler that could cause it to explode. All said and done I was charged for both visits. I called asking for a bit more fair bill, but the office lady said no. She refused to provide any other contact information for owner/operator. Had the second technician been sent out first I would have saved money.

Professional, great installation, no surprises or add one.

I thought the quality was good; he explained a lot. He was good and knowledgeable. They were good about responsiveness. They have done a lot of work here before. I walked in there because I wanted to talk to somebody about the boiler, but that individual was not there. I never did go back so that is my fault. They are a reputable company and have had their ups and downs like anybody else with mergers and acquisitions and fall out. Ten or 15 years ago they were really good, topnotch.

Service agent was very professional and knowledgeable. Completed work in a timely manner while sharing tips to improve furnace longevity. Price was 1/2 of competition and responded in 3 days vs 2wks for competitors. Only negative was 30min late for appt.

Okay, No I went in there I tell you I went in there to go see about about getting maybe something that hooked up to my boiler system and they have units that are made right there in Michigan that they warned that are really insulated and so far I'm just really happy with my new water heater.

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Ballard was able to send someone out the same day to snake our clogged sink drain. They were pleasant and professional. However, the person they sent out was a subcontractor (which they didn't tell us) and as a result rather than their normal service fee of around $50 they charged us over $200 for 15 minutes work to snake the drain. When I complained they did lower the fee a bit but I still feel that people should be warned - be very sure to ask if they are sending a subcontractor and, if so, what the price will be as it will not be their usual hourly rate.

Ballards contracted the work out to 24-7 plumbing. Both teams were very good however they needed to come out to clear the drain a second time and appears to be holding this time. Overall both had good service but since the work was sub contracted I feel it drove up the price a bit.

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Went very well. Serviceman (Randy) was very courteous and professional. He knew his stuff. Everything old came out and new went back in without a hitch. A pleasure to talk to and deal with.

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well i got up at about 1.30am adn heard a noise in the basement went down there and water everywhere i called all kinds of plumbers amd all the 24 hour services not true but i called ballards hot line i told him what it was doing and he told me to turn off the water i did i told him what kind of water heater it was natural gas he said we have one at the shop i will be there at 3 i said pm he said no 3 am in about a hour people at 4am i had hot water again.

The service technician showed up on time, replaced my water conditioning system and performed a "tuneup" on my A/C system. The work was done quickly and the price I paid matched the estimate they gave me. Overall, I was very satisfied with the work they performed.

They have nice workers. They are highly trained. They are very friendly and competent to work with. They are pretty good.