Closets By Design - East Michigan

Could not have been better!

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We were initially supposed to be scheduled for October 5th, but an opening came in sooner, so we got booked early. The guy who came out to build the cabinets was awesome! He had it done in 1 day, and we are thrilled! Product turned out amazing, and it's really well built. We got two locking drawers, shelving and it is amazing. The guy who built it was awesome and I'm so happy we chose Cabinets by Design!

Our new closet system not only looks great but the quality is unbeatable. Our things are so organized now. We love it. Our designer was helpful and knowledgeable. Our installer was prompt and professional. He seemed very skilled and completed the job in less time than we expected.

Great to work with Closets by Design and installer Darren provided excellent service. Very polite, thorough, left my home in great shape when he left. Very customer service oriented!

It was excellent, the work looks beautiful. They were very polite and fast.

Design was good. Installation was excellent! Installer Darren was great!

Excellent design and install. Install crew led by Darren did affine job, on time and cleaned up well. Good communication through the install. Kate did a great job on design and alternatives to hit our budget. Nice professional job. We love the finished product.

it went great- very professional and did a clean job.. Also very kind

Installers were Greg and Ken. They were hard working, friendly, polite, awesome young men. They worked hard and fast. They took their shoes off every time they came in from the outside. They paid great attention to every detail and cleaned up thoroughly after they finished each project. Greg communicated with us throughout the install process. If we had any questions he was always willing to stop and answer them. Their workmanship was excellent!

There was only one glitch but it was not the installer's responsibility. Greg Hoch did an excellent job, was neat in his work, quiet and very efficient. He was in and out in less than 2 hours. The designer was also great , Rachel Miller. She knew exactly what I needed and what would work. The GLITCH occurred when apparently someone MISTAKENLY entered in the computer that I was to be the first stop .....which was 2 hours earlier than expected. This was particularly upseting and frustrating to me since I emphasized that the install HAD to be after 11 am. I was assured it was not a problem from the designer to the people who scheduled and gave reminder calls .Some ppl would love them to be early, but I work in my home and this arrival really caused many problems for me. Greg, the installer, was gracious and apologetic, but I'd like the person who made the error to hear about the ripple effect of his/her mistake. Otherwise, highly recommend Rachel and Greg and Closets by Design.

I had a very good experience. The consultation occurred within a couple of days of my initial phone call. Christina was great. She designed a closet that fit my needs and budget and did not try to sell me unnecessary extra bells and whistles. The installation occurred 2 weeks later and was finished in under 2 hours. I definitely recommend!

The designer (Marjann) and the installer were great to work with. The installer was very efficient and his work was perfect.

She was professional timely & able to educate us on the product. Enthusiastic & passionate about the product and competent. Very easy & pleasant to work with.

Kate, the designer, was pleasant, knowledgeable, and very helpful. Mark, the installer, was a pro, he was neat, exact, and professional.

The contractors showed up on time and ready to work, they never took a break in the 4 1/2 hrs they were here. They did a fabulous job!

It was very good. They were very professional. They understood what I wanted and they made it work. They were fantastic. They went above and beyond to get it done quicker than what it was supposed to be done just because of the other work I was having done. The closet needed to be done first.

They did a pretty good job. They just came out once last year. They're pretty good. They did a good work.

They did a great job. They did what they said they were gonna do in the time they said they were gonna do.

From design to installation, Closets By Design did a first class job. We first had the company complete our closets on the first floor....loved them so much....we hired them again to complete the second floor.

There were a couple of hiccups as the shelving is designed and measured in our home and then made and cut at their shop. We had ordered backing for the entire unit but when Mark (our installer) put the unit together several sections lacked the backing. He looked at our paperwork, totally agreed there was a mix up and called the shop to get the order corrected. In order to fix install the backing, the entire unit had to be disassembled, several units recut, the backing placed and then everything reassembled. There was no arguing and Mark was at our home the next morning to fix everything. Although the unit isn't inexpensive, the unit looks beautiful and has totally transformed our pantry. What most impressed us was how Mark our installer, Sharon our designer, and Bob and Matt the managers, handled the mix up with our order. They apologized profusely and even though it was a big hassle for them to correct, they did it quickly and professionally. I would definitely recommend and use them in the future.

The time spent with us by Design Consultant Tina was invaluable, to the extent that we eliminated all other prospective providers. She was thorough and created designs appropriate to our needs. No pressure and a good listener. The components arrived and we found the quality every bit as good as we had anticipated, right down to the crown and base moldings, drawer guides and hardware. The installers were polite, prompt and went out of their way to assure our satisfaction. The follow up call by Tina, to assure our satisfaction post installation, was not surprising. Suffice to say we are completely satisfied with our purchase and would recommend Tina and Closets by Design to anyone in need of making better use of their closet space without hesitation.

After realizing that our new house didn't have the kitchen storage space that we wanted (specifically, no pantry or dry goods storage), we decided to get a pantry installed inside of an existing mud room closet that we didn't need. A designer from Closets by Design (CbD) visited our house and performed the following services: 1. measured our existing closet space 2. discussed closet options and CbD materials with us; took notes on our ideas for a pantry 3. drafted and ordered parts for our custom closet The CbD designer informed us that we would probably need to wait several months for an appointment, and she seemed to indicate that this was normal for CbD. However, the scheduler called us the following week and asked if we fill a suddenly available spot for a week out. We agreed and our closet installers came out significantly earlier than expected (which was good). The closet installers arrived and were started working in the mud room. It should be noted that CbD asks you to prep the space, so I had ripped out the old closet, including braces, shelves, sliding door, track, etc... The installers set up shop in the garage and started working, I estimate the complete job took about 3-4 hours. There are two main complaints based on my experience: 1. The CbD team was not very professional - specifically with speaking volume inside my house and swearing. As we were approximately the same age, I think they formed the opinion that I would be more tolerant with their language, but it was noticeable, even from the other room. 2. The closet was installed two inches too deep inside the cavity. It's unclear to me if this is due to a design error or an installation error, but it would have made the trimming (which CbD also does not do, with the exception of the floor trim) impossible. I called my CbD designer the day after installation, after I had gotten a good look at it, and informed her about the depth issue. She visited to re-measure and indicated that it was probably her fault. She scheduled a second visit from the installers, who basically uninstalled and reinstalled the cabinet to be flush with the cavity. At the end of it all, the pantry looks great and is very functional. I would recommend closets by design, but there are a few caveats: 1. you have to do the demo. 2. they only trim the bottom, but custom cavity fit closets never fit precisely, so you will have to trim top and sides 3.

Kate, our designer, was wonderful and amazing to work with. All the drawings were done on the day of the consultation and priced out with all color options and extras. She was very educated on the processes and made helpful suggestions to my original ideas. We couldn't be more pleased. Bob, the installer, was quick, efficient and completed the job flawlessly.