A-1 Indoor Comfort Systems Inc

My home warranty company assigned Matt to my claim. I left him a message immediately after and he never called me back apparently he just rejected the claim repair. When I finally got him on the phone he said "Yeah I rejected that" When I pushed for why he said they were difficult to deal with and he didn't "need the business". I asked if he would be willing to schedule us to come out because even if they weren't going to cover the repair I still needed the new unit and would just pay out of pocket. He quoted a time of next Thursday (it is Wednesday) and when I said okay he said he really didn't want to even deal with it. Flash forward to me getting someone out and needing a new unit. I will likely pay out of pocket to get a quality one and he lost the business. But like he said earlier he "doesn't need the business" I will go where my money is appreciated I guess.

They came out once, but discovered my unit had frozen because of constant running since the Freon was gone. I defrosted it and they came back out at no additional charge.They recharged it and the work was done by a VETERAN. Choose this company if only for that, but they did good work. A little expensive for the short time he was here, but oh well.

Never showed for appt. When I called, office receptionist stated he had an issue with his truck. *note, I had to call them. Where was the proactive call to me. The re-schedule for this appointment was 8 days out. Wait, what? I am at home waiting, have to call, and you can't come sooner? Done, no 2nd chance.

It went very well. He did the job fast. He told us what happened to it. Which was nice. He's going to be our periodical heating and A/C guy. He told us when he was going to be here and was on time.

timely appointment. Came on time despite adverse weather. identified problem. ability to fix on same visit. The heat is on.

We have worked with Chris at A1 Indoor Comfort systems for many years for all of our home plumbing needs for our old home, and now at our new home in Commerce Twp.. He is a master plumber, extremely knowledgeable, and very courteous, and professional. I like the respect he shows the homeowner from wearing booties when he comes in, so as not to track in dirt from outside, to cleaning up after the job, to explaining what he is going to do, and what issues he finds. They are very honest and trustworthy and I will continue to use them for as long as I can imagine. I have referred them to several others as well. I have not had to use them for heating and cooling yet, but suspect I would be just as satisfied. I would give A1 an A1 rating!

It went beautifully. They were wonderful.

He was punctual and very professional. He did say that with such a large job, he would not be able to perform the work in the near future... BUT unlike what I have come to expect, he didn't end the conversation there and leave me "hanging out to dry". Chris went on to explain a few short term fixes that I would be able to do myself (at a low cost) that would fix the issue for the time being. It was a great experience over-all and I would definitely recommend this company, and Chris, to a family or friend.

The installation was completed with efficiency. It was nice working with Matt. A1 has very good customer service, from the office staff to the technicians.

Matt tested the unit for a possible short cycling issue. He found a tear in the pressure hose, replaced it and then cycled the unit several times to make sure it was functioning properly. Matt was very punctual, professional, honest and courteous. We wouldn't hesitate to use A-1 again.

Went extremely well. Matt was very punctual, knowledgeable, informative, professional, honest & courteous. He cleaned out calcium build up in the humidifier (furnace) filter area, thoroughly checked & cleaned all components of outside AC unit, added approx 1 lb. of coolant, checked AC temps inside & out. I was quite pleased with Matt's work & his explanation on each step of the process. Would definitely call A1 again for any related heating/cooling issues! A+

Matt came out and came to the conclusion that the "switch" was in the wrong position making the furnace not go into it's second stage heating in 12 min. Apparently this is what a 2 stage furnace is supposed to do. So by flipping the switch he fixed it and we paid $50. I don't know what it would cost for someone that does not have a home warranty because that is how we were introduced to Matt and his company. He had come out last summer as well to help with our air conditioner. He is very friendly and has fixed our issues each time he has come out. I would certainly refer anyone to A-1 Indoor Comfort Systems. The reason we needed Matt this winter: Our furnace seemed to be running more than normal and not really heating the house. Although the thermostat was not plunging into a lower temperature we knew something was wrong. This was the week that EVERYONE'S furnaces were going out and companies were installing new furnaces left and right. We actually had friends staying with us because their furnace had gone out and then ours started acting up. Matt was not able to come out right away (it would be 3 days because of our Polar Vortex!) We kept our appointment but phoned another company that said they could come out that day. For peace of mind we paid the $50 service fee to make sure that our furnace was not on it's way out. After over an hour the man came to us and said it was either the switch or a smart valve. He did a series of checks to see if it was the switch which is my less expensive to repair/replace than this smart valve. He determined that it was "not" the switch but the smart valve that would be close to $1,000 to fix. Thank goodness we held out for Matt to come because he "flipped" the switch and the furnace was doing what it was supposed to for $50 and saved us $1000! FYI: The "other" company is NOT in Angie's list : )

Matt is the best. He evaluated our old furnace and made recommendations which were honest, appropriate, and reasonably priced. He did not try to take advantage of us even though he had our quote from another contractor. He came out the next day and had a new furnace installed in half a day. We feel that Matt treated us as he would his own family.

I like that Matt is upfront and honest in his assessments. He only makes recommendations that he would do if it were his home. His prices are reasonable and fair. I asked him many questions regarding our HVAC systems since we are planning to remodel the basement. He took time to answer all my questions from general to specific regarding the heating, air conditioning and furnace humidifier. The company also offers plumbing repairs too. Matt has a partner named Chris that specializes in plumbing. In March 2013, I had Chris install a new water softner. Chris explained that the softner used a different process to soften the water which would result in less salt usage. He definitely was not kidding. I would estimate that I use 75% less salt than the old unit. The unit installed was $1200, but it will likely pay for itself in a short period of time. I also just had Chris install a Sterling RO water system in November 2013 for $750. It was $200 more because I had to have a pump due to the distance across the basement. Again, excellent work at reasonable prices. You will not go wrong hiring this company for sure!

My experience A-1 was very good. Matt arrived when they said he would. He had a good demeanor about him. He was upfront and honest with me which I appreciated. When the time comes, I would be happy to use A-1 for all my needs.

On both occasions the tech was here on time, very personable, wore booties to protect the carpet, knew exactly what to do, and did it quickly. This time, I almost told Chris to stop,because he was working outdoors and a storm was coming. But he got the job done. Before leaving, he made sure to check temperatures near floor and ceiling vents, to make sure the job was done right. I could not have been happier. And I cannot neglect to mention Karen, in their office. The first time I called (last year), she told me that it might just be old batteries in the programmable thermostat, to see if she could save me the cost of a visit. This time, I placed my online service request to my home warranty service on the Sunday of the 4th of July weekend, and Karen called me back within 20 minutes. Who does that!? I guess A1 indoor Comfort Services does. Great company.

Excellent - easy to reach came 10 minutes early - great employees fast service - rates were good - excellent recommendation for this company.

From beginning to end it was a excellent experience, very punctual and described the problem and showed me the problem and fixed it withing less than one hour. Very profession will use this company again they offer many services besides heating. Willl keep their magnet on my refrigerator for future reference.

Very quick to respond! Went above and beyond what was required or charged for. I have used this guy on a couple different properties of mine and have always been more than satisfied

Serviceman extremely courteous and punctual. Did not try to install new potentially unnecessary parts. Was conservative in approach. Got the switch working again which appeared to resolve problem of no heat. Only charged discounted service call. Would definitely call on this company again.

I will have the work completed in 2013 as the process of obtaining quotes and getting approval from the insurance company prolonged the process until the weather had changed and it no longer made sense for me to pursue the repair/new unit at this time. Unless something changes, however, I will be going with this provider as their costs are only slightly above others, and I have been very pleased with their promptness, professionalism and their previous work.

The 2 men who came to replace the heating ducts were on time, very friendly, efficient and cleaned up after themselves well. I can't imagine how they could have done any better. I would definitely call them with any heating and cooling work I might need.

After having several reviews/evaluations (and sometimes conflicting) on my old furnace, I determined that the heat exchanger was indeed broken, and I needed a new furnace. I interviewed three additional companies, and talked with Mark at A-1 Indoor Comfort multiple times after I obtained new information, estimates, etc. He was very patient with my questions and took the time to explain the alternatives and their pros-cons. Though the price of his furnace/materials/installation was not the least of the options available to me, it was very competitive, and I believe his knowledge and service was superior. He worked with me to determine the best of my desired goals that fit within my budget. On the day of installation, the gentlemen arrived promptly, were exceedingly courteous and very efficient. They spent considerable time determining the best location for the new PVC pipe (exhaust) that was required, both from a functional as well as an aesthetic position (which I greatly appreciated even though the location is in a basement). They worked consistently, but were unable to complete the job in one day. When they left, the basement was in better shape (cleaner) than when they arrived. One of the men returned on our agreed-upon day and completed the job (installation of the humidifier). I have been extremely pleased with the results and the furnace is performing as I was told it would.

A1 was sent out by warranty company to evaluate a non-cooling A/C. Unfortunately, the unit was not able to be repaired. We did receive a response from the owner to clarify the problems with the unit.

I purchased an AC/Furnace seasonal inspection and cleaning package, and I'm very satisfied with A-1's service and staff. The receptionist is very personable, and the servicemen are clean, polite, and prompt. They gave good advice on how to prolong the life of both systems. I will use this service again