Midwest Power Equipment

Description of Work: I used Midwest Power Equipment for the lawn mower repair. They did a tune-up. They put a new blade on it.

Description of Work: Mower tune-up, new blade, and fix pull start.

Description of Work: They tuned up my lawn mower.

Description of Work: I had not had the best experience with them last summer with my lawnmower. There were communication problems regarding when the repair would be done and then the same problem that they repaired reappeared three months later. | |This year, my tiller failed to start. I had originally purchased it from them so I figured I would give them another chance. Big mistake. | |They called to say the tiller was ready and I went in. The guy at the desk was sort of a smart aleck but after he came back from looking for my tiller he got more serious. The gal at the counter assured me that the place was pretty cluttered and the guy just had to find my tiller. Pretty cluttered; just what I wanted to hear. After a fair amount of time he came back with the verdict; "they gave my tiller to somebody else." | |In case that didn't sink in, I will repeat; they gave my tiller to somebody else. Apparently the claim ticket on the tiller meant nothing to them. So after assuring me that they would get it back for me immediately, the guy said he would call later to update me. | |Needless to say, he didn't call and when I went back the following morning I waited ten minutes while he chatted with another customer. I could tell by his face that he had totally forgotten who I was or what I was there for. Anyway, when I asked for my tiller and an explanation of why he didn't call, he talked to someone else and then did a fair amount of tap dancing. Seems "there was another tiller just like mine, and so when the customer game in, they gave him mine instead." But don't worry...he would "make it right" with me. | |Eventually they delivered a tiller that looked like mine. For all I know, maybe it is. I have no way of actually knowing whether it was mine or whether it was the one the other customer left, of course. | |As for "making it right", apparently that meant "I would get my tiller eventually." I certainly got no break on the price or any other good will gesture for their screw up and lousy service. | |

Description of Work: Last summer we had our tractor/mower repaired by Midwest Power Equipment.

Description of Work: Nothing; after responding negatively to my request to repair a lawn mower

Description of Work: When we dropped off our snowblower, they told us it would be done in 10 days.

Description of Work: Went to pick up chain saw that was repaired (and originally purchased) by them.

Description of Work: I have purchased my lawn equipment with them. I have also used them to service my equipment.

Description of Work: I, like most people only think about my snowblower when it is getting ready to snow. And, like most, leave fuel in the thing until I think about it. Well, I did it again this year and of course it would not start. I called Midwest to see what I needed to do to get it serviced. The gal that answered the phone was very friendly and pleasant to talk to. She told me about a service special that the company had going on where not only would they come pick it up for free, they would have an annual service done and the unit delivered back (barring any parts issues) before this snowstorm we were supposed to get. All for $69. I was impressed, so I took her up on the offer. They were out that day to pick it up! I received a call the next day stating that the service was done and they had noticed my drive belt was cracked. The belt would work, but if I wanted it replaced, they had it in stock and would install it if I'd like. For $10....heck yes, put the belt on! They did and delivered it the next morning. I tested the thing before it actually snowed the other day, it started in two pulls and ran flawlessly. To the men and woman at Midwest - WELL DONE! You have earned a faithful customer