HOME DEPOT

We needed it the washer by a certain date and set the delivery date. When it came they took out the old and brought in the new. The washer ended up being damaged so they had to leave with it. They had to re order and then left. We were then without a washer for a month.

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fair prices

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I liked it because they took care of everything for me. I just went in and told them what I wanted and they arranged for everything from the measurements and everything. It's like one stop shopping.

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I was pretty happy with that because I got a really good price with them. They were pretty quick and efficient.

I didn't think it was very good. The dishwasher, the people who brought it were not able to install because they didn't like the setup of our pipes. It turned out that the dishwasher we received was damaged. We had to have it exchanged. They were going to send out a plumber to take care of installing, but it was going to take some time to get that plumber to come out, and my husband did end up installing it. I appreciate that they tried to give us some corrective actions on the things that had gone wrong by giving us a free plumber, but we didn't end up using it. Price was okay.

Very satisfied with the product and the service.

It went fairly well. The only problem we had was with the carpet installers who did not have the transition pieces needed for carpet and we had to wait a few weeks for them to come back to finish the job. The person they sent to install hardwood did a fabulous job. I would also like to see that they have one person handle the order from beginning to end. It is difficult when you have to deal with several different people who may not be familiar with issues that come up.

It would have been nice to have help loading the heavy soil bags into the van but there didn't appear to be anyone available.

It didn't go very well. In fact, our bathrooms are still not done. They allowed us to buy the water panel, which we bought, and then we come to find out that it cannot be approved. The inspector wouldn't approve it because it did not have a certain code stamped on it. So, now they have to come back, tear up our bathroom again and put in a whole new shower system. We tried to negotiate and we tried to do everything. Now, they send us an e-mail about two weeks ago saying that they were going to have to come in and we have to put in a regular shower. They are going to have to come back and tear it down. This has been going on for over six months now. We are still using the shower panel, but it hasn't been approved, so they have not been paid their last $6,000 because of the fact that it didn't pass inspection. We now have to wait for them to come in and redo one of the bathrooms. We had two bathrooms done, and one was approved while the other one is not approved. Home Depot was the one who sells the shower panel that we bought. We also bought new cabinetry and the plumber who installed it didn't put the sink top in straight and it is crooked. So, they have to come in and repair that as well, and that means tearing it off and putting in a new sink top. They didn't test the showers when they put them in, and so, when we went downstairs, it had leaked all downstairs into our closet. So, they have to cut all that out and replace it. The pipes leaked because they didn't test it, so they have to come down, cut off the pipe and put in another pipe. Then another guy has to come in and re-patch all of the drywall because it had leaked down all the drywall down into our basement closet. We are not too happy with them. As soon as they come in and replace the plumbing, we will pay them their money, and then we will never have them come and do any work on our home. The bottom line is that it wasn't the person that came in and installed the stuff but it was the plumber. The plumber that they contracted with is no good. As soon as they come in and fix everything, we will never use them again. We will never go to Home Depot for anything in terms of installation and type of stuff.

Very satisfied with the counter tops and floors. Home Depot contracts the installation and overall very satisfied. I got another quote from a kitchen store for my kitchen counter top, sink, and disposal for $2500 more. I also purchased ceramic floors for both bathrooms. I found it a bit frustrating to look at their selection of tiles as they are quite high on the wall and difficult to reach and had to get assistance.

It went great. I think that the designers that helped us with the laundry room, we had a whole laundry room done by them, and the work they had were very very conscientious. They were good, everything that they did to me it was everything that you would get from an actual kitchen installer. He very attention to details, they worked with us. They were conscious when they came in the house. They worked around whatever you needed them to work around. It was good. They had good sales and they also let me know when the sales were so we worked around the sales. That's what I really liked about them. They let us know when a sale was about to start and we would wait until then. They were really good. There was a little timing when the were supposed to start and they accidentally ordered it too soon but they made all of that up and they were extremely helpful with the error.

Our house was 38 year old at that time. The salesman I talked to was professional, but one his selling points was they used a trash dumpster equipped with pneumatic tires to reduce the possibility of damage to our asphalt driveway as shingles are very heavy. This turned out now to be untrue and it was probably because they farmed the job out to another firm, Snyder Roofing of Greenville, Michigan who did not use pneumatic tires. This became important because the driveway was damaged as a result of the weight of that dumpster, but I did not pursue that with Home Depot. Most importantly though, I was very disappointed with the follow up from either company because this last summer(2013) I discovered a leak in the roof in two spots that I was unaware of until I felt a drop of water come down from a light fixture in our upstairs bathroom. Upon inspecting the attic I found that this had apparently been going on for some time as the wood beneath the shingles had rot and the leak was pretty severe at that point. In fact I placed several buckets under the leak and every time it rained hard I ended up with water in the buckets. I spent several weeks in July 2013 trying to get someone to come out from HD without success as well as two phone calls to Snyder roofing without hearing back from them at all. Finally HD apparently assigned a new supervisor to our area and I got a call from Barker Roof(northwest of St. Johns) who had taken over HD's follow up problems. They were quite professional, but they arrived at my house about 9:00pm and did half their work in the dark on top of the roof and left around 10:00pm The result was, in my opinion, a poor repair job as after that you could see light through the seam where the upper roof joined the upper part of the mansard and it still leaked, but not as bad. In summary I picked HD because I felt it was a large company that would stand behind their work and was extremely disappointed because of the lack of follow up when these problems surfaced.

It went extremely well, and the guy who was here was excellent and very professional even help with a couple of other problems we where having and gave us some advice. He cleaned up after himself and just made us feel very comfortable with the whole process.

It was fine. The price was alright and there was a big range where you can choose from. They had a sub-contract. They looked at my old garage door so they can make sure that I was ordering the right thing, which I think was very helpful. After our agreement, they came on time and installed the door, so it worked out well.

It was a good experience. I wanted a reputable firm that I could go back if I had a problem and even though it was a little experience I paid for that peace of mind. The excellent quality and efficiency they were all good.

Very poorly. The designer told us the whole process would take 10-12 weeks; it took 16 months. The designer lost the plans on the computer 2 times, many of the items ordered didn't fit and had to be sent back, the hood was too small for the stove, the cabinets around the sink were incorrectly designed, the microwave we picked out with the designer didn't fit in the cabinet that was supposed to hold it, the plumber flooded our kitchen (twice) - one time it was a slow leak that we didn't notice until our hardwood floor warped and needed replacing. They tore out a soffit and then decided that the design was wrong and asked to be paid to rebuild the soffit. (A worker did it on his own without the store paying him.) The project was not managed & we spend a lot of time acting as our own general contractor even though Home Depot had a sign in the design area that said they provided "project management." After all that, they treated us like we were the problem...even refused to sell us carpet.