Reflection's is owner operated since 1998. We accept check, cash, and visa mastercard. Fully insured. Reflections gives a very detailed window cleaning compared to other window cleaning companies. We have a streak free guarantee. We also are experts at pressure washing all of your homes needs including siding, brick, gutter face's, decks, roof's, driveways and sidewalks.
THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH. LIKE SOME OF THE OTHER REVIEWS I BOOKED IN ADVANCE AND TOOK THE DAY OFF WORK. THIS COMPANY NEVER SHOWED UP, I CALLED SEVERAL TIMES THIS PAST FRIDAY JULY 13, 2018, AND NEVER RECEIVED A CALL BACK. I TRIED AGAIN ON SATURDAY, NO RETURNED CALL. I HAD A FRIEND CALL TODAY JULY 16, AND SHE LEFT A MESSAGE, ACTING LIKE A NEW CUSTOMER AND KEN ANSLEM THE OWNER RETURNED HER CALL, AND AS SOON AS I ANSWERED THE PHONE AND SAID WHO I WAS, HE HUNG UP ON ME., VERY UNPROFESSIONAL COMPANY.
Description of Work: WINDOWS CLEANED INSIDE AND OUT
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Charles M.
05/2018
1.0
window cleaning, pressure washing
 + 0 more
Very disappointed with Ken the owner of Reflections. I am a returning customer. I called Ken last fall, 2017, and he indicated that he was booked solid for the rest of the year. I asked if I could go ahead and book him for the spring of 2018 and he requested that I wait and contact him in March of 2018, which I did on the 13th of March. I wanted 2 services performed, first I wanted our vinyl siding power washed and after that I wanted our windows cleaned, inside and out. Ken offered me a date of May 11th at 9:00 AM for the vinyl cleaning and May 14th at 9:00 AM for the window cleaning which I agreed with. May 11th arrived and no one showed up or called. I called around noon to see what was happening, I left a voice mail message which was never returned. They never did show up on the 11th so I called again on Saturday May 12th and left another voice mail message to see what date they were going to reschedule my work for. Ken never returned my phone call. Monday the 14th of May arrived and again they were a no show and no contact. I understand that schedules may need to be changed but I consider it unacceptable to not return a customers phone call. I see that the last review for this company was posted back in July of 2016. Maybe they have gone out of business. Angieslist should follow-up to see if they are in business or not. I will certainly not use them again.
Description of Work: Cleaning of vinyl siding and cleaning of windows, inside and out.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$631
Andrew S.
07/2016
2.0
window cleaning
 + -1 more
They did not return our call. We left a message that went unanswered and we called two other times with no answer (we did not leave additional messages.) They cleaned out windows before and did a satisfactory job, they were responsive previously. Not good enough to chase them down.
Description of Work: Wash Windows
Rating Category
Rating out of 5
responsiveness
1.0
Richard H.
07/2015
5.0
window cleaning, replacement windows
 + 0 more
Individual arrived as scheduled and started cleaning immediately. Windows, screens and skylights look great. He pointed out that we have a broken seal on one skylight. So we are in the process of replacing it. Very satisfied and will use them again.
Description of Work: Cleaned windows and skylights inside and outside. Also cleaned screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$201
Lori O.
07/2014
5.0
window cleaning
 + -1 more
We recently purchased out home and needed to have home cleaned as we were moving in. We called a few companies and this one was the most responsive and most flexible around our schedule. They came out and cleaned our windows (inside and out) and screens. They were professional, on time and did a great job!
Description of Work: Company came out and cleaned our windows (inside and out) and screens. Did a great job!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$336
Gwen & William S.
07/2014
5.0
window cleaning
 + -1 more
Very reliable as usual. They are always on time and do an excellent job. We have been using their service for years.
Description of Work: Windows and screens cleaned inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$174
Susan G.
06/2014
5.0
window cleaning
 + -1 more
They were on time, friendly, neat, polite, efficient. Always reliable! They even cam back to do an extra project (shower doors). What a pleasure to work with ken!
Description of Work: Window washing inside & out & screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Marisa E.
06/2014
5.0
screen repair, window cleaning
 + 0 more
We have been using Reflections window cleaning for several years. Ken and his team are reliable, courteous and do an outstanding job. They handle our windows and screens carefully. They wear protective shoe covers inside the home and clean up after themselves. They are knowledgeable about various windows as well as types of glass used. I recommend them highly.
Description of Work: Ken and his team showed up promptly as scheduled. They cleaned windows inside and out, screens as well, and also skylights, door walls, interior french doors, and front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$289
Anthony F.
05/2014
5.0
window cleaning
 + -1 more
This is our third year using Ken and his company. He has always been very reponsive and fair in his quotes. This year, Ken's crew had to work around a separate crew working on my sprinkler system but that did not seem to bother them. His crew was efficient yet thorough. The windows look great and he spent a fair amount of time personally cleaning the chandelier. He even notified me of some bad bulbs and replaced them. Ken is always personable and friendly. We plan to continue using Relections for future window cleanings.
Description of Work: Cleaned all exterior windows and dusted the large chandelier in our foyer (inside). $100 for exterior and $30 for chandelier (requires large ladder).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Raymond F.
05/2014
5.0
window cleaning
 + -1 more
Excellent job, they were punctual and completed the job in about an hour. Would highly recommend.
Description of Work: Cleaned all exterior windws.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Ryan N.
01/2014
5.0
replacement windows
 + -1 more
Ken and his crew are the best! We had them do both window cleaning and gutters. They responded promptly, had competitive pricing, and were very professional. I would highly recommend reflections to family and friends.
Description of Work: Reflections did a GREAT job, we are very pleased!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Theresa M.
11/2013
5.0
window cleaning
 + -1 more
Ken, Mike, and Chris did a fantastic job! They were punctual, organized and best of all did a fabulous job of cleaning the windows...inside and out. I highly recommend their work.
Description of Work: Window cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$132
Patricia K.
07/2013
5.0
window cleaning
 + -1 more
This company was one of the best I have ever encountered. They could not be more efficient or nicer. I sent an e-mail telling them how many windows I had, they responded with a price. To the person who gave a bad review because they did not come out to give an estimate - I really don't feel that is needed. A small company just does not have the time or manpower to do that. They give a price per window, fairly simple - no need to actually see the windows. They arrived promptly on the date scheduled, were finished in about 45 minutes, and did a fabulous job. I will never attempt to clean my own windows again. I have already referred them to two of my friends. I could not be happier with their work.
Description of Work: cleaned all windows and screens in the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Catherine P.
05/2013
5.0
window cleaning
 + -1 more
This was the neatest and most efficient window cleaning job I have ever encountered. There are three stories and all of the windows were spotless when the men finished.
Description of Work: They cleaned ALL of our windows (inside and out) and all of the screens. They called back the same day and fit us in the same week. I have used several other companies and these men did the BEST job ever. They even pointed out that several windows needed to be replaced because the seals were broken. I was wondering why they were foggy and I could never get them clean. I will continue to use them in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Martha Lynn L.
04/2013
3.0
window cleaning
 + -1 more
I sent an email for Reflections though Angie's List with no response. I called the company number listed in their profile and Ken answered right away. Upon requesting an estimate, I was told that they price per window depending on the type of window. I asked about chandeliers, to which he expressed very specific requirements and the same response was given in regard to my outside lighting fixtures. I have a 3900sq.ft, two story home with different types of window and fixtures. This approach to not doing proper estimates does not for me!
Description of Work: No service was performed at my home.
Rating Category
Rating out of 5
professionalism
3.0
Response from REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING
Reflections Window Cleaning follows the industry standard of giving free estimates over the phone. We receive numerous calls a day for estimates and since we are a small owner operated company, I (the owner) am unable to drive and personally estimate a home on-site with a full schedule of window cleanings. I provide every person who calls the per-window price (not based on the square footage). I feel that the square footage of someones house is not an accurate assessment of how many windows a home has.Every person receives over the phone information about window pricing and they are able to count their own windows to receive a true-cost estimate. This particular customer was un-willing/un-able to count her windows, therefore I could not provide a true estimate. This is the first time I have received a complaint about giving free estimates over the phone. I am sorry you were unsatisfied with how we handle free estimates. Unfortunately, we did not receive the email from Angie's list as my wife manages the email account daily, if not hourly. I will look into why we are not receiving emails from them.
Andrew M.
01/2013
5.0
window cleaning, replacement windows
 + 0 more
Arranged a date for him to come within a few days of inital phone call. Called on his way over to do the job. Worked very hard. Was very professional and pleasant.
Description of Work: Cleaned windows inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Barbara C.
12/2012
5.0
window cleaning
 + -1 more
I spoke with the owner who answered the phone when I called. I was scheduled for the same week I called. He explained that he charges by the window-$3.50 per side. He arrived on time with one helper and finished my 22 windows, both sides, in about 2 hours. I was actually impressed with how clear and clean the windows were. He also shared some advice regarding window repairs and some of my windows that are painted shut. I have hired other window cleaners and Reflections is the best.
Description of Work: cleaned 22 windows inside and out on our two story house, wiped sills and around frames,. Will also remove and replace divider inserts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Theresa M.
11/2012
5.0
window cleaning
 + -1 more
Right from the beginning, Ken was very professional. He was on a roof when I initially contacted him. He stated that he would call me back in 5 minutes which he did. He answered my questions, scheduled the appt., and now I get to enjoy the beautiful view through glass that doesn't even look like it exists.
Description of Work: Ken & Mike did a superb job cleaning my 75 windows. I've lived here for about 18 years & had the windows cleaned professionally yearly by different companies but Reflections Window Company is by far the absolute best...this is no exaggeration.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$131
Patricia H.
10/2012
5.0
window cleaning
 + -1 more
I was very pleased with the results - they got my windows sparking clean. My husband and I appreciated the friendly, professional demeanor of Ken and his helper. They were very eager to please and even went above and beyond what we asked.
Description of Work: Ken cleaned all my windows inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Randy H.
08/2012
5.0
window cleaning
 + -1 more
Superb work. Ken and Mike did an excellent job. Efficient and professional.
Description of Work: Washed all windows and screens at my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Anthony F.
08/2012
5.0
window cleaning
 + -1 more
This company cleaned the inside and outside (including screens) of all our windows. We recently moved into the house and the prior owners had never had the windows cleaned (8 years!). The windows were unbelievably dirty inside and needed extra work. They did a great job cleaning the windows and were polite and courteous. The only issue was that there seemed to be miscommunication on the start time, since the crew arrived 45 minutes later than expected. The owner, who was onsite, apologized profusely and they started working immediately. Overall, the service was extremely good and we would definitely use them again!!
Description of Work: Cleaned interior/exterior of windows, including screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Richard H.
06/2012
5.0
window cleaning
 + -1 more
I contacted Reflections and requested a quote. On May 12, 2012, the owner, Ken Anselm stopped by and gave me an estimate which was less than $220. The work was scheduled for 12:30 on June 5, 2012 which was selected by us due to travel plans. On June 12th, Ken and his crew arrived by 12:00 and wanted to know if they could start early. No problem. They started and in less than 3 hours my windows, screens and skylights looked fantastic. They are very professional. After they left, I was sitting in my kitchen looking out a window on my sun porch and it was so clear it appeared that there wasn't any glass. The windows are great. Reflections is definitely a winner!
Description of Work: Reflections cleaned all windows inside and outside. They also cleaned all screens, tracks and sills. They cleaned 5 skylights inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$214
Frank N.
01/2012
5.0
window cleaning
 + -1 more
It was cold and rainy and they did a great job. The price was good. They were personable and I always like people who are customer-oriented. They come in and do the job and they will answer questions. They even cleaned the windows from the outside on the second floor. We called them and they came out. I was really happy with them.
Description of Work: Reflections Window Cleaning of Novi cleaned all the windows. We have several big windows and a lot of small windows and they cleaned them inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$123
Roger G.
12/2011
5.0
window cleaning
 + -1 more
They do a great job. They clean they clean both the inside and outside of the windows and clean the screens. They are very flexible. They are reasonable priced. They are very careful not track anything into the house. They are very thorough.
Description of Work: I used REFLECTIONS WINDOW CLEANING to clean my windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
sandy H.
10/2011
5.0
window cleaning, replacement windows
 + 0 more
On time and done quick. Great job . A+ Service
Description of Work: Great service ,very professional
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Cleaning,
Windows,
Pressure Washing,
Screen repair,
Roof Cleaning,
Gutter Cleaning
FAQ
REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING accepts the following forms of payment: Check,MasterCard,Visa
No, REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING does not offer free project estimates.
Yes, REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING offers eco-friendly accreditations.
No, REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING does not offer a senior discount.
No, REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING does not offer emergency services.
No, REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING does not offer warranties.
REFLECTIONS PRESSURE WASHING AND WINDOW CLEANING offers the following services: Window Cleaning, Pressure Washing, Roof Cleaning, Screen Cleaning, Track Cleaning, Gutter Cleaning, Screen Repair, Gutter guard and Gutter Screen installation.