Power Home Remodeling

I’m very disappointed in this company and was told that this would happen. The first time everything was professional for the majority of my windows and they look great. They were not able to put in the last 6 windows in our house because the drain holes were put in wrong in the making of the replacement windows and the window crew had shown then to me to verify and them to me and stated that they would have to be reordered. They even took pictures of the original windows and put it on the app. This crew was great, clean and put in new wood for the bottom of my window seals. The second time another window installer came in but could not do the work because the same windows were sent and he could not consciously put in those windows because we would have problems. He even called the company and argued with them. Someone from the company told him to put them anyway. The 3rd time no one showed up and I did not receive a call until 5 hours later. The 4th time they sent a crew that does not speak English so I could not communicate with them that the windows were wrong and that the wood seals in the bottom of the windows needed to be replace first. I tried and got "I speak no English". The quality of work is not the same as first group and shows. I was warned that you would not replace the mistake windows and would keep sending a different group of installers until one of them puts them in. AND YOU DID JUST THAT! I wished I had read reviews and searched your company before I had POWER HRG put my windows in. I also have never received a handle for the screen door of the patio which I was told would happen. This was not what I had signed up for and require it to be as professional installed as was completed the same as the first windows. I feel cheated and let down by your company and taken advantage of! I left a message to customer service by email was never contacted back. All I have received was the that service was completed and now you have to pay. if all was done on the first day, this would have been a 5 star rating.

BUYER BEWARE! Do NOT have your roof replaced by this company! Or any work done for that matter! Do not buy into the smooth talking sales reps, any and ALL promises they made to us were not fulfilled! We had THREE quotes from other roofing companies which included our roof for our house and our detached garage, along with new gutters and new facia throughout. For some reason I bought into Power’s sales gimmick. They showed me fancy slides on a fancy iPad, explained how their roof is the best roof, yada yada, and showed how they have a fancy APP that the customer can use to track the work progress which would have photos of the boards they are replacing, etc etc. NOPE. Everything was good until their lousy crew showed up. Keep in mind my quotes from the other companies were around $17,000 for my roof on my house, my garage roof, new gutters, and new facia. We ended up spending $15,000 with this company for ONLY the roof of my house, and nothing else. Again, I bought into their smooth talking used cars salesman tactics, and thought I was paying for a premium service. So the story goes on. I was traveling for work and was not home during installation. We were told this job would take one day. My wife and I asked our niece to drive over an hour to our house to be there during installation so the crew could get into our attic to seal our gables etc. That day the foreman (only one who spoke English) was NOT THERE! The rest of the crew only spoke Spanish and could not communicate with my niece. So it goes on. The job was not done in one day as promised. Meanwhile I am in another state looking at the app for updates. Did I get anything? The answer is NO Scott! No pictures, no follow up calls, no nothing. I always had to initiate any follow up calls. The next day rolls around, I called Power and they promised the foreman would be there and that they would start uploading pics of the progress etc and that they would get into the attic to seal the gables. So throughout the day I check the app, NOTHING. I check my doorbell camera and their crew is sleeping on my front lawn. Even caught one of them jumping off our roof into our tree in our front yard. Was told later by neighbors that the crew was very loud and unprofessional in every way. Also, both days they left our back gate open, and we have a dog that could have escaped had we not noticed. We also had another gate that goes to the back of our garage that was open and appeared as though the crew was urinating behind our garage. SO, sigh, that evening, they “finished the job”. We got sent the contract through the app for us to sign. BUT, remember, they never got into our attic! So WE had to reach out to power to explain the job wasn’t done. After going back and forth, they finally sent someone out to seal the gables. But that’s not all! The roofing crew threw away our downspout from our second story roof to our 1st story. So they promised to send someone out to install a new downspout. They sent someone out here on a Saturday and he made an excuse that no one said what tools and parts he needed so he rescheduled again another week out. So what do I do, I cancel a memorial service so that I can be there the day they triple promised someone would be here between 8-9 am. They told us the worker had nothing else on their schedule and would definitely be there. 9:30 rolls around….nothing. Called power. “The worker is on another job and can’t make it”. This time I’m not buying into the BS, I told him I know that the worker didn’t have anything else scheduled because they told us we were their only stop on Saturday and had no other projects. At this point I am done with this company. Terrible follow through of the job, terrible communication between their team members, terrible crew who could have broken their neck jumping into my tree off the roof, so unprofessional. DO NOT let this company fool you like they did me and my wife. They charge a premium price for terrible work. To this day I have no idea if they replaced any of our plywood boards on our roof that they charged an arm and a leg for, because there is no photo evidence. The app they said was so great is only for their convenience not the customers. They had no problem sending me the contract to sign through the app after the work was done. Yet no photos. Due to the dangers their crew pose to homeowners/insurance claims, I will be contacting the BBB. Also going with a different company to finish the job they failed to complete. I truly hope this saves some prospective customers from using this company for any remodeling/roofing projects. Let my loss and experience be your gain, and go with someone else. PEACE!

I got setup for a free estimate for 12pm specifically because I have to work in the afternoon. The time rolls on by and nothing I call and I'm told they got pushed back until 1pm. I find it profoundly unprofessional that I had to contact them about it rather than being told by them. But what would I know about customer service. So I do appreciate them saving me the trouble of using Power Home Remodeling for my home. I guess I will spend my money somewhere else.

Power scheduled a roof replacement when they knew bad/cold spell was coming in. I questioned it and was told they were good workers and would have it done in time. One week has passed and half of roof is done. Not blaming the roofers (who are contractors) but the scheduling department. I definately will not sign off on the paperwork as now I question the quality of the roof - are there any leaks, etc. Of course, Power will not do any compensation for the inconvenience they caused. I trusted this company - but now I'm not so sure.

We went with Power due to the perfect package sold during the sales pitch. The sales reps were great. Every corner covered. But very little was truthful and the quality was horrendous. Power sales team told us they do not work with contractors. This is not true. As we heard from a project manager who said they work with contractors who work exclusively with Power. Apparently they use contractors because full time employees require benefits (something we actually heard from a Power employee). Pretty crappy and makes me feel icky for supporting a business like this. We had roofing, soffits and gutters replaced. Price changed multiple times after initial quote. It went down in cost due to incorrect measurements on the first visit. Pre-installation rep adjusted the price to reflect the over measurement. Then back tracked and added more costs due to needing wood boards replaced under the soffits. They never replaced any boards but the price wasn’t adjusted back down. Post installation team said the price was initially adjusted for other reasons but couldn’t give an exact explanation. Their story changed so much that we couldn’t trust a word they were saying. We were told our whole house would be tarped prior to work to ensure a seemless clean up. THE MOST IMPORTANT aspect for our family of the project. No tarps were used. Nails, wood and old shingles were thrown all over our yard. We have kids and a dog and are terrified of getting injured now. I expressed that prep and cleanup are part of the cost we are paying for and Powers response was roofing is done per square foot. Okay…so prep and clean up are built into that price. We paid for prep and cleanup and we’re told multiple multiple times clean up is one thing they pride themselves on. Yet zero prep occurred and minimal clean up. Post installation crew came out to clean up and fix little things to “make things right”. Also told us there was a “few” things left around that they cleaned up as they stood next to a half filled 5 gallon bucket of harmful debris that they picked up. That’s on top of my husband and I cleaning up nails/debris before they could make it out so our dog wasn’t injured. We still have not let our kids play in our yard in over a week. A quick Google search pulls up tons of info on how quality roofing companies protect your home and family with tarps. Clearly Power is not a quality company. Crews had little respect for our home. But now knowing that Power most likely contracts out cheap labor that would make sense. Who wants to follow corporate guidelines for a company they don’t work for and probably received a small fragment of the cost. Damage was caused in our gardens and to our home. Cable wire was left hanging in the road during soffit removal. We had to pick it out of the street until the gutter crew could reattach properly. Gutter crew was great and no complaints there. We were told the soffit crew needed to add additional vent holes to bring our house up to code. The team had already started installing the soffits and come to find out that no holes were cut! Another call to Power and the crew on-site had to tear down what was already installed to fix the issue. If we hadn’t checked ourselves we would have never known it was done incorrectly. Potential lead paints chips left all over. I understand things don’t always go as planned and construction can be messy. However, there were too many issues and this was pure lack of care on Powers part. They took no accountability for the poor service and kept throwing corporate bs to justify what happened. We do live in a lower income area so part of me thinks they thought they could get away with crappy service. If Power pulled this in a higher income area they would most likely not be in business. Maybe I’m overreacting but after what we went through it’s hard to see it any other way Everything we expressed to project managers/post install team seemed to be dismissed as we had to listen to more corporate bs justifying poor quality. Not because they actually care about being customer focused. No permit pulled for work peformed

The employee lied repeatedly, just to make a sale. Company refused to acknowledge and admit or fix their mistake.

All representatives were professional and thorough from start to finish. Q knocked on my door and was delightful. I have never bought something from a cold call, but she convinced me. Sam came out to explain the window products and was also wonderful. Mike and Phil measured and could not have been more pleasant. The installation process was quick and efficient. I highly recommend Power for your remodel needs.

I had 12 windows replaced for way too much money. Their sales person was fantastically deceiving. He took a hammer and nail to a sample window during the sales process, yet I somehow have a crack in one of my windows(not covered). I have a broken seal on another window (covered) with a 12 to 18 month lead time to repair. There is really nothing impressive about the windows. They didnt even remove the old windows entirely. The new windows were smaller than the original because they left the old window frames in. Hard to explain the crap job that they really did. They did get the install done in one day so I guess that will merit the one star that I HAVE to give..... I would never hire them again and will forever tell people of this extremely disappointing choice I made to use them. Never trust a salesman.....

Working with Power was great. From the beginning with the consult to the final walk thru with the quality control manager everyone worked together to make sure the work was done right. The installation teams were very efficient and professional at their job and skill set. I had questions along the way and everyone i talked to made sure i was taken care of and most importantly happy with the work. I would definitely recommend t Power to others looking for home improvement.

The crew arrived on time and got right to work They protected my property. They worked quickly and efficiently. They finished the job in one day as promised and left my property completely clean . The crew was respectful and friendly . The company came thru with all their promises. Highly recommend this company

I would not recommend this company for anything. In 2021 I ordered siding for my home which they came and installed in late October. In the spring of 2022 (April/May) I was cleaning my brand new gutters and noticed that the tips of the screws they used to attach the downspouts were sticking up, catching everything so the gutters were unable to drain. I called the company for service and they told me they couldn't get me in until the end of August 2022. I wasn't happy but I agreed. In August, they called me to let me know that they were unable to come out until the end of September. I was home waiting for them on several more appointments they made with me and they would call later in the day saying they had to reschedule. This went on through November when I finally quit calling them. The last call they made to me they basically said, this is warranty work...we won't make any money on it. I don't recommend that anyone ever use this company!! They promise a warranty when they sell you the product along with a big line of BS but they will not show up to do any repairs. Their crappy work has has cost me a lot of additional money. Stay Away!!

Great customer service; hard working but helpful work crew; a pleasure to work with from sales to installation to final review and a few modest changes

The company walked us through everything step by step. The workers were on time and professional. My new windows are very nice.

Power Home Remodeling is absolutely awesome. From estimate to installation, the employees are so professional and take the time to answer all questions. The products are well-made and installed expertly. The workmen clean up and take away everything, which makes it look pristine. Would recommend them to all.

Everything was accomplished perfectly and in a timely manner. The crew cleaned up afterwards and were very respectful of my property.

I contracted Power to do my roof and gutters a little over 2 years ago. The cost was close to $40,000! I agreed to pull a loan with Green Sky with the assurance by Arnold Agee that if/when I am to move, the debt would stay with the house.... THAT WAS A BOLD-FACED LIE. This was confirmed today by Power themselves when I called 610-874-5000 ext. 2 THEY ARE LIARS. DO NOT DO BUSINESS WITH THEM!

Great job replacing my roof. Price was good. The crew was very professional, worked quickly and were careful in cleaning up the yard after they were fiinished. Next month they will replace 21 windows in my home.

They were excellent. I have used them before and found their service and professionalism excellent. I would recommend them.

Initially I was not thinking about replacing my siding and gutters. A Power representative was in the neighborhood and stopped by to discuss the services Power provides. Boy I am glad that he did, I set up my appointment to have them came take a look at my current siding and gutters, needless to say pictures are truly worth a thousand words (some I cannot type in the forum). I was beyond appalled at the current state of the siding and gutters. After the pictures were taking I sat down with Fabiano (sales rep) to discuss my options. Please refer to the pictures for my selection. The price was more than reasonable and they do offer financing if needed. After I signed the contract, a few days later Brandon the Product Production Manager came out to discuss the project, the dates, and took more measurements for confirmation. The entire project (siding and gutters) took 4 days to complete and both teams did exquisite work. Carl who does the quality assurance came onsite to check on the project. I would strongly recommend Power for siding and gutter projects.

Our experience from start to finish was wonderful. The company representatives were straight forward and honest. The jobs were done quickly and efficiently. The installers cleaned up thoroughly before leaving the premises. There were no hidden charges in our bill and we paid exactly what we agreed to when we contracted the job. We are very happy with the new look of our home!

I was extremely happy with Power Home Remodeling. I recently had my 25 year old windows and doors replaced. After having this completed, I decided I really needed to replace the wood siding for aluminum siding and gutters. I’ll never have to paint again!

Wonderful experience doing business with this company. They showed up on time and cleaned up and removed the debris from the worksite.

They were punctual and each crew took care in their job. There were 3 crews: roof, trim & gutters. Full roof replacement with underlayment replaced, 2 new skylights, new trim, fascia, soffit and gutters. Each crew cleaned up nicely and the roof crew used a magnetic tool to collect any stray nails on the ground. Total time 3 days. Prior to install they were great communicators, called to confirm every appointment. And best is if you call them with a question you get a person! Not just a person but a considerate person. Only had the roof a few days now, but today was the first heavy rainfall and guess what? No leaks! Highly recommend them for a roof replacement. They were more costly than others we interviewed, BUT they had better products, offered more for air flow and overall had the best presentation and left the best printed brochures. Again, highly recommend. If there are any future leaks I'll update this but today was a good test. I'm no longer fearful for any sorts to come.

Thus far, everything went smoothly. Questions were answered and work executed in a timely fashion.

I wish I could give a zero, as I feel that’s what is deserved. My remodel was done in April 2022 and the original installed did a very poor job on the siding, gutters and trim on my home. I’ve been trying to get these things corrected since then and it’s now November 2022 with no new results. I’ve been pushed off at least 12 times to get items such as the siding that’s falling off my home and my disconnected gutters corrected. It’s unimaginable how a company could do this to someone who has paid $35,000 to have a proper installation done. Save yourself time, money, and headache and do not choose Power to remodel your home. Once you pay, they will not come back out to fix their mistakes.