NORTHVILLE LUMBER

DO NOT GO HERE THIS BUSINESS IS ALL ABOUT MONEY THEY DO NOT CARE ABOUT THEIR EMPLOYEES AND HOW THEY TREAT THEM. NEVER PURCHASE FROM THIS LAME EXCUSE FOR A BUSINESS.

They were pleasant on the phone and in the showroom. Someone came out very quickly, however the attention to detail in the estimate was lacking. When I requested the salesperson remove his shoes, he was very reluctant to do so. I've never encountered anyone entering my home that didn't immediately remove their shoes or do so upon request. When I questioned how the area at the base of the windows would be finished to match my wood floors (because it was not detailed in the written estimate), I was told they'd take care of it. Nothing was in writing, so you know how that goes...if it's not in writing, no guarantee of what you will receive! They appear, in my opinion, only want to work on "million dollar homes" . Plus, the cost of the estimate, does not include any painting, caulking etc that would be necessary because even though it's a custom order with a very lengthy wait time, they said they'd have to remove/replace the molding. I suppose I'd be painting the walls too with what I considered to be a very poor written estimate.

unknown

Terrible. First, salesman Eric spends some time with me explaining the 3 grades of Trex decking and highlights the fact (pointing to signage) that the Select grade is priced at $1.79 per foot. We go back in the shop and he starts to work up a quote. I tell him I need to refine measurements but will return. I do so a week later and am helped instead by Larry. Larry develops quote about $400 higher than I calculated and when I point out that he's pricing the boards at $2.19/ft instead of the $1.79, he says that the $1.79 only applies if you buy railings too! That's crap....no where was signage saying that and neither one of these salesmen explained that at any time during preliminary discussion. The huge billboard on I-96 touting that price, and what led me to their lumberyard, ought to be yanked down too. More false advertising.

unknown

The project was a success.

I purchase eight Polar Seal windows from Northville Lumber in 2010. Shortly after they were installed I noticed air leakage. I contacted Northville Lumber. They sent someone out and they checked one window and said there wasn't anything wrong. The leaking has persisted and all four of the double sash windows I bought from them are leaking badly. Northville Lumber and the manufacture have been to the house several times stating that nothing is wrong with the installation or the windows. I have been putting plastic over the windows in the winter to help with heat loss. I paid several thousand dollars for these windows, and they are not right. I would like them replaced with windows that air seal properly. But I am not getting any where with Northville Lumber or Polar Seal. The windows have a lifetime warranty. Polar Seal was here 11-19-15 and tried all kinds of insulation tape. They still leak and Polar Seal stated there wasn't anything they could do, the windows will always leak.

unknown

Great

We had four companies provide estimates for window replacements for the whole house, specifically Anderson 400 Series. While Northville Lumber's estimate was not the lowest of the four, we decided to go with them due to our prior experience with them and valued quality and drama-free installation (& warranty) of the windows. Martin Peck came out to perform the estimate. He was very personable and professional. He knew the various products and types very well and was able to guide us through the entire process. He was up front and genuine with us from the beginning to the end. Once work began, Dan Wilber and his crew - Mike, Frank, Paul, and Jim - wasted no time in getting the windows replaced despite the bitter cold outside. They operated as a team and quickly went room to room, opening to opening, through the 4 days it took to perform the work not leaving a trace they were even there. Martin even stopped by while the work was happening to make sure everything was going well and to see if I had any questions. In the end, the new windows - from outside and from inside - looked fantastic.

unknown

It went very good. They put all new windows in in the front and back.

Very professional and helpful in identifying what I needed to build my deck. They had a great variety of deck materials and helped me select what was best for my application. The first delivery left out one item (12 instead of 13 2 x 6 boards) and they promptly provided it (along with several more items I decided I wanted after all). In other words the delivery service was prompt and efficient. They said they'd deliver by 8am and they did. When I went back a week later to get a few additional materials (20' deck boards as a result of change in my plan) they waived the normal delivery charge. It probably helped I lived lesss than a mile away. I'm not sure how their prices compare with, say, Home Depot or Lowes, but the ablity to get advice from knowledgable people was worth it.

Northville Lumber was a pleasure to work with. They delivered the product as promised and the installation team was unlike anything I have ever experienced before - on time, extremely skilled and cleanly. I couldn't even tell they had been there after they left (except for the perfectly installed new windows). I would work with them again in a heartbeat.

Called to have someone come out to give an estimate on front double doors and new side garage door in June. The person at the store sent the salesman an email to have him contact me to setup an appointment. Used their mailed postcard advertising installation of doors. Never got a call.

They were very pleasant on the phone, even though I wanted to pursue repair of the window.

They were a combination of the quality in extreme of their labor and in terms of window companies that they work with is awesome and that worked better for us than that was available from other companies. Their quality of work was very good and they seem to do it quickly. We would use them in the future.

Overall very happy with Northville Lumber and our new windows. We had one problem with a crank handle and Greg was out the next day to replace the fixture.

THE QUALITY OF THE WINDOWS I THINK HELPED SELL THE HOUSE. I WAS ALSO VERY IMPRESSED BY THE SPEED OF INSTALLATION ALONG WITH THE QUALITY. THERE ARE SO MANY WINDOW COMPANIES OUT THERE, THAT IT IS HARD TO KNOW WHO TO TRUST. I CAN'T IMAGINE A BETTER EXPERIENCE.