Medical Care Alert

They are always available and answer emergency questions immediately. Their responses are immediate to all the emergency questions that we have.

Customer service is very responsive to our questions and needs.

They're great! They sent everything we needed with lots of instructions for setup. We had a few questions because our phone system isn't the simplest, but they talked us through it all very patiently. Everyone exhibits a sense of caring for our well-being.

No one contacted me at all. Wasted time .

The experience of setting up a subscription for my father was a breeze. Bryan responded to, and answered all questions promptly. He guided me through everything, and setup was exactly as explained. It was a very stress free process at a time which was very stressful to my family. Recently, my father needed to initiate an emergency response and Medical Care Alert's service performed perfectly and literally saved his life. I'm not exaggerating. My father is now improving from a serious illness which most likely would have been fatal had he not received prompt care. I can't thank Medical Care Alert enough.

Delivery was prompt and activation information was clearly stated

I just purchased a system for my mother through Justin a couple of days ago. This company had excellent reviews on Angie's List so I requested a quote. Within 10 minutes I got a call from Justin who was very polite, professional, and knowledgeable. I told him I would consider his company but as you know the way Angie's list works, it sends out multiple quote requests. I never heard back from ANY of them! But Justin was on top of things. He emailed me follow ups, requested a phone call to me to answer anymore questions. I was still waiting for more quotes but never got them. I normally do not go with just the first quote I get but in the case I made an exception as Justin's perseverance and dedication speaks a lot for his company and it's integrity. He went the extra mile to work with us two very financially strapped old people to give us a fair price and make us happy. Justin is the epitome of what true customer service is all about! Thank you Justin! Please feel free to post this on your website.

They are very responsive and understanding. Fortunately my mother-in-law has not needed the service for an emergency but she has set off the alert by accident on a few occasions and Medical Care Alert has immediately been responsive and they contact here on her mobile GPS unit or her home phone. If they can not contact her but hear people talking (sometimes she doesn't hear the operator talking to her) then they call my wife. This is the second year we have used this service and as a retired paramedic I feel very comfortable knowing my mother-in-law has this company looking out for her.

Went very well without any problems.

I'd recommend it again for in-home use. The problem with the "go-anywhere" type is that they have to be charged each night and that is when my aunt was most at risk of a fall. This system did not need charging.

It went very good. This company was extremely professional from the time they were hired, until I had to let them go. She got a new alarm system that also provided the medical alert button. That and she is now getting 21 hours of care givers everyday. Therefore, I needed to disconnect the medical care alert she was getting.

Excellent. It was plug and play. Accidentally triggered it over Christmas. They were right there on the device with a response.

Medicare and Bankers Life was charge w/cost.His eye is swollen almost shut;neck/shoulder blades very sore.We go back to the doctor to have stitches taken out.

Received in mail, easy set up and check

It worked really well. Even when she accidentally hit the button we were called. We never actually needed it for a fall but feel confident that if we had the response would have been immediate just as the false alarms were.

I think they were great. Always responded right away. They were very kind and compassionate and professional.

Great! Equipment sent in a timely manner with easy set-up instructions. Customer service since then has been phenomenal! When pendant was misplaced, was sent a refurbished pendant at no charge and no need to send in original pendant when it was located weeks later. When I had difficulty trying to undo the hasp on the lock box when my front door locks were changed, the operator determined that I had an outdated lock box that was difficult to operate so she immediately sent me a replacement that works even better. My only guff is that I must test the system weekly and the pendents bi-monthly. Wish I only needed to do this monthly.

Extremely well - very smooth process and very professional/knowledgeable representatives. The cost was for an entire year of monitoring service.

I have not had an emergency, BUT they answer quickly every time I test the system.

Medical care Alert replaced the Home and Yard system with the Home system which has a much smaller pendant. They sent out the new system and provided a return shipping label for returning the old system. Setup was easy and the whole process was accomplished in 15 minutes. Very professional.

It has gone well. They are very responsive to our concerns and understand when things go wrong.

WORKED PERFECTLY. SHE ACTUALLY HAD A FALL AND FIRST RESPONDERS WERE NOTIFIED AND WERE THERE RIGHT AWAY

Prompt receipt, EXCELLENT customer service (esp. Sue!). Have had a few glitches with battery charging in system, but quick, excellent response. Never had an emergency, but mother has accidentally called a couple times & response has been quick.

So far havent needed emergency help but they answer right away when my alert goes off....

We've been with them for almost a year now and everything has been very smooth. They follow up with us on a regular basis and are always very courteous and prompt. The approximate cost was for the total annual amount for the monitoring service.