Brubakers Plumbing and Heating

They are very reliable and they did a good job.

Went great. They were on time, professional manner, made sure to clean up after themselves, installed in a reasonable amount of time, furnace looks and works great!

Brubakers technician never showed up for a scheduled service visit, and I have never received a follow-up call or an explanation from Brubakers management. I scheduled a service visit with Brubakers Plumbing and Heating several weeks in advance for a fall/winter tune-up of my heating system. Brubakers scheduled me for a morning time slot, and told me that I should be home between 8am - 12 noon on the day of my scheduled service visit. Brubakers told me the technician would arrive during that time slot. I took the morning off of work to be at home for this service visit. On the morning of my scheduled service visit, after waiting 3 hour and having no technician arrive, I called Brubakers office at 11am to confirm that the technician would be arriving soon. The Brubakers office confirmed that I had a service appointment scheduled for the morning and asked me to hold on the phone while they contacted their technician for an update on their whereabouts. After holding on the phone for a minute or two, the Brubakers office person told me they were unable to contact the technician. I asked the office to call me back as soon as they had an update, as I had taken the morning off of work and was waiting at home for the technician to arrive. After hearing nothing for an hour, I called the Brubakers office back again at 12 noon. This time a second person in the Brubakers office answered my call. I explained my situation to them and again this person put me on hold and after a short wait they got back on the phone with me and told me that they could not contact the technician and had no idea of the technicians whereabouts. I again asked the Brubakers office to call me back with an update as soon as they could, as I was waiting at home and we were already at the end of my appointed time slot for my service visit. After hearing nothing for another hour, I called Brubakers office for a third time at 1 pm. Again, the same story --- the Brubakers office could not reach the technician, they had no idea of the technician's whereabouts, and they could not tell me if or when the technician would show up for my scheduled visit. I again explained my situation to the Brubakers office and expressed my frustration that I had taken the entire morning off of work, had waited at home from 8am to now 1pm, and not only has the technician not arrive, but Brubakers office could give me no idea on when a technician would arrive. The Brubakers office person expressed sympathy for my plight, and then asked me if "I would like to keep my appointment or cancel it". I explained that I could no longer wait at home without having any idea of if or when a technician would arrive. The Brubakers office person then confirmed to me that "you would like to cancel your appointment" and that I could call back if I wanted to reschedule another service visit.

We had this put in 1/31/2015 approximately. and still waiting for it to get fixed as 5/27/15 wish we didn't pay them already what a mistake. So if you do business with them make sure everything is done as you want before you pay them because now we are just sitting and waiting for our parts so it can be fixed!! We are still waiting for our completed fireplace as of 8-14-15.

.t took a couple bad experiences for me to learn my lesson about this company. The shut off installation was shoddy, for instance, the valves were installed half in and half out of the wall after the plumber ripped out damaged dry wall. He left the job that way and after 3 dry wall installers told me how bad it was and asked why the plumber didn't install proper valves and a box to contain them, I called Brubakers back and they did come out to complete the job correctly. They had also installed a new toilet for me during the first shut off job repair. At the time, the installation seemed OK, but now the toilet rocks when you sit on it. Regarding the heat system repair, the man was there for a long time and ended up replacing multiple parts. It seemed like he tried to replace the most obvious likely culprit first, then more and more parts until he finally found the base problem. I do not think he diagnosed the problem correctly at first and I ended up paying the bill for 2.5 hours of labor plus parts to the tune of $410!

All the work was professionally done and completed quickly. The recommendation on the toilets was very good. There was a misunderstanding on the finish of the sink and shower faucets and drain, which was remedied by Brubaker. We had discussed both bright chrome and nickel in the showroom, and decided on the bright chrome with no written bid. Brubaker installed the nickel, and offerred to make it right when we complained, either to charge us for the bright chrome which was cheaper or re-install. We chose to re-install, but it shows they're willing to work for customer satisfaction. We've used them for emergency plumbing for years, so did not bid out this upgrade job as we trust them. Our only complaint is they cost a bit more than the competition, but it's worth it for the higher quality work.

Gas leaked. Whole family almost died.

Everything went well. We have used Brubaker's for all our plumbing, heating and A/C needs! They serviced our furnace last fall and also replaced a failed sump pump on a Saturday morning last year. Mike has been great every time he has been here. We will continue to use this company in the future as we have had great experiences with them. Thanks Mike!

Unfortunately I have to write about another substandard service by Brubakers. Last year during the time I had installed non functional fireplaces from Brubakers they had subsequently installed a water pump to drain my backyard during the spring flood of 2013. Not a mere 10 months later the water pump does not work and the backyard is again flooded. I am not surprised -- since the company I am dealing with. I cannot stress enough the worthlessness and incompetence of this company and its staff including Justin Gilbert whom I directly dealt with numerous times. You can clearly see the unprofessionalism of this company in its response to my previous post about $16,000 worth of non functional fireplaces. If anyone is blacklisted in the community especially amongst high income earners it is Brubakers and I have and will continue to submit my opinion to those who approach me about plumbing and heating services within the community. Your unprofessionalism is evident and a hallmark of your company. Thank you for your comments -- they define your business well. I would recommend any other company aside from Brubakers. I would be interested in writing an oped piece in the Midland News regarding this poor company. Please contact me with your stories or bad experience as I would like to highlight them.

We have been very pleased with their services over the years and will continue to call on them when we need help.

Very professional and knowledgeable.

Changed thermocouple and restarted boiler.

We replaced our two 20+ year old furnaces. Dennis took plenty of time to understand our concerns and answer questions. He gave us a fair proposal and didn't nickel and dime us for little changes or requests. They were able to schedule the job quickly and did it exactly as and when promised. The crew (Chad, Ron, Wes, and Ralph) was professional and courteous, and did a thorough, neat, and professional job. They were punctual, cleaned everything up, and made sure all was working before leaving. We've used Brubaker's for some jobs in the past, and have used others as well. We are very happy with the way this went and will definitely ask Brubaker's to do work for us again.

“Brubakers provided deficient services and products. Their customer service if horrendous and their attempts are simply to gouge their customers. Upon having a quote to perform work that was intended after the work was completed the quote was changed with additional 2,000 dollars. This was added according to Justin because of extra work -- this was inaccurate - if he paid any attention these were agreed upon before. I have reason to believe he is incompetent. This and quot;additionaland quot; charges were performed twice on two seperate quotes. It has been 1 year since the implementation of the fireplaces and they still dont work!!! In calling Justin he advised me that he would have to do a charged service call. When I called the office to speak to him today to complain he was uncertain to the service call? I have to say he is the most incompetent sales/service person I have ever dealt with. . I would never recommend this company for any of their services and there are plenty of other honest and better companies in the midland, saginaw area that would outpace Brubakers.”

after a complete inspection and replacement of the seal work was complete. technician was very informative and easy to speak to. definatley would call them for any future HVAC repairs/service.

Good job and friendly. Dennis is good to work with.

I've used them for the last few years. They just charged us the service call because they needed to just unclog the tube that was clogged. They are very nice and very helpful. He unclogged the drain that was spilling water unto our floor and he thought that our cooling element might be going out. We thought it was just going to be cheaper to buy a new refrigerator than to actually have them repair it but it turned out that our cooling element was fine and it's still working today. We ended up getting a new refrigerator anyway; we use the old one as a backup. I just thought that they were very honest and they don't over charge. That was the second time we've used them. We had used them for our furnace like a year before that or may be a couple of years before that. Again they only charged us the service call because it was a clogged drain that they cleaned and it was fine.

I searched on-line for a new gas cooktop to replace my existing electrical cooktop, found the brand and model I wanted, and located a local Lowes store to purchase the cooktop (a Dacor cooktop. Love it). I went to Lowes to purchase the cooktop and asked them if they could install it. They said they install cooktops (they sub-contract to local installer) and it would cost me $25 to get an estimate. It irritated me to pay for an estimate. I negotiated with the guy and he agreed to take the $25 off the price of the cooktop. He gave me the phone number of the installer and said I would have to call him to make an appointment. Long story short... the installer came out and said he'd have to do a lot of cutting into my existing drywall ceiling (I have a finished basement with drywalled ceilings) to be able to run the new flexible gas line. I said I thought he shouldn't need to do that and should be able to snake the new gas line in easily enough without cutting into the drywall since it was a short distance. I had measured and looked at the job before he arrived. The installer just seemed to have a no-can-do attitude and wanted to charge me a lot of money. So I sent him on his way. I called Lowes and complained about their installers negative, no-can-do attitude. The lady on the phone made excuses for him when she didn't even know the scope of the job! Unbelievable. I told her I was cancelling buying the stove from Lowes and would buy it on-line due to their poor service. This didn't seem to bother her. Before I bought the stove I called Brubaker's and they sent someone out to scope the job and give me an estimate. His name is Justin Gilbert. Justin came out and looked at the job and within a few minutes of inspecting the basement and kitchen said and quot;no problemand quot;. He was very positive and had a great attitude. I was very pleased he was resonable about the difficulty of the job. The estimate was for $290 in parts and $300 in labor. We agreed to the price and made an appointment for the work. Two guys showed up, did a great job removing the old electric cooktop and installing the new gas lines, valves and the gas cooktop. A few days after the installation I smelled a tiny gas leak in the area where the gas valve to the stove was located. I called Brubakers and they send someone out immediately. The intaller snooped the line with liquid to check for leaks. He tightened the fittings. This is the reason I gave a B instead of an A for quality. I just called Brubakers yesterday (6/10/2013) to come out to do a clean and inspection of my home A/C unit. i.e. very pleased with their work.

Brubaker is very good at what they do, somewhat expensive. They changed out fixture and installed disposal. Everything went well, they finished quickly. If you need them in an emergency they are available on weekends.

I found them on Angie's List and was very pleased. The job went great; they are very nice and were on time. I was pleased with everything and thought their price was great. They called beforehand to let me know they were coming and did a good job of explaining everything.

Quoting was done within a week. Currently waiting installation. We were informed that there would be a wait when we discussed the work required.

Brubaker was recommended by a builder who was doing some remodeling for us when we were getting ready to sell our house. We had a wood burning fireplace taken out and wanted a gas log fireplace in its place. I had looked at different places for a gas fireplace, but Brubaker had a great showroom with fireplaces to compare brands. One of the brands that they carried had the most realistic looking logs in their fireplaces. It is a family owned business and they were so helpful in helping me make a choice. We sold that house quite quickly and we were having a new house built. We went back to Brubaker again and I got the same one as we had put into the first house.

The job went very well. They are punctual, very knowledgeable and tidy!

We have been dealing with them for over 10 or 15 years and they have just been excellent to work with. Not too expensive compared with our plumbers. We have good experience with them. We have found them to be reliable, fair and excellent, professional people.

After the bid the job was completed in about 10 days.