Aire Serv of Southern Michigan

I called them at 2300 on 11/20/2024 for emergency service as my Furnace was not igniting. The answering service told me that the on call service tech would call me back the first chance that he got. Here is it 1000 the next day and we still have not received a call back. This is the second year in a row that this company has done this to my family. Last year it was the same situation, late night furnace didn't work properly, I made 4 calls through the night promised each time that they would call back, at 0400 I got tired of being cold and not getting a call back, left a bad google review and within minutes of posting that review they called me telling me that they don't offer 24 hour service to non customers. I explained to them that they installed and have been servicing our furnace for years. The lady told me that had I given them my husbands information they would have called back. That was a lie, because this year I decided to give them the benefit of the doubt and called them again, gave them my husbands information and still almost 12 hours later not a single call back.

Bill did a great job came in and installed my new electronic filter Air Serv always takes care of me and my family and the office does a great job Michigan center is my pic thank you for the fantastic service have a great Christmas sincerely William Hamilton

.

Problem solvef

The install was completed in one day and the service men were very polite and professional. They answered my questions and explained what they were doing. The owner Mike was great and very responsive as I called him a few different times with questions.

The price is average.

unknown

unknown

unknown

I bought a new Daikin top of line, fully modulating furnace and AC unit from Comfort1 in late October of 2014. I obtained quotes from several dealers, but I really wanted the Daikin as the warranty on secondary heat exchanger, as well as a unit which is comprised of "off the shelf components" instead of "specialized, manufacturer specific" versions of a similar product (read: specialized items = expensive to replace). Sales process was good, and they offered to sell me the next model down (for lower price) but I wanted the best they offered. Price wasn't the lowest obtained (although it was the only Daikin price I had) but it did seem fair. Installation was done same week - our furnace had quit altogether, and it was getting cold! Due to age of previous system, we elected to replace the AC unit and furnace as a set. Comfort1 did a great job throughout, and I would not hesitate to use them again or refer to others.

Did not follow through with actions said

unknown

Technician diagnosed a non-functioning compressor. Due to long standing issues with the old unit, the manufacturer no longer even provides replacement compressors and so a complete new furnace was required. The company was prompt to schedule and perform the service. They cleaned up everything, but slightly gouged an interior door as they brought in the new unit.

They are very honest and consistent. The first time we had them was during wintertime and we had no heat and of course we thought we would need a new furnace and it was just that the filter was clogged up. Each time, they had been cheaper than they said they would be. The come out little bit early than they said. I recommended them to my parents too.

We were very satisfied with their work and professionalism. We have had a couple of service calls and have always had someone here quickly to take care of the problem.

They did a good job.