Martino Home Improvements

We decided to hold off on this repair, however, I was extremely impressed with the professionalism and follow up of this contractor. We had many questions ans when our salesman could not answer them all, he had the owner contact me directly. Martino answered all questions and concerns and was very knowledgeable. We will schedule with this company when we are ready to have the work done.

I had a contractor put on an entire roof for me in 2009 and for the past 4 years every spring the roof would leak they would send out a subcontractor go up on the roof do some patch work and it would hold until the next spring. This year they sent out Martino Home Improvements first thing Mr. Martino came in the house and inspected all the way to the roof to see where the problem was took pictures inside and out and told the original contractor that they needed to tear off everything including the boards and start from scratch in that area. The project manager Jay kept me informed all along the way and when the crew showed up they were very professional explained what they were going to do put in a whole day of tear off and replacing the wood the underlayment and the shingles cleaned up after themselves and with all the rain we have had here recently we haven't had a leak. I would highly recommend Martino Home Improvement for roof repair.

They came out in May 2013. They replaced our roof. We found them on Angie's List and the owner came out and gave us a quote. He was very personable. The crew came out, they worked very quickly. The place was a disaster while they were working. The cleanup was fine but they damaged some of my siding. They said they would fix it but they never did. I would say don't give them the payment until all of your needs have been met because they won't come back and fix the problem The roof was done well but they did not fix what they broke. I would not use them in the future.

I contacted Martino via the web site for a free estimate, and they called me a few days later. I made an appointment for them to come out the following Monday to check out the roof, but they never showed up. I called that evening and left a message for someone to call me back, and did not receive a return phone call. It doesn't really matter though, someone who no call no shows on me does not get another chance. I understand that sometimes things happen, but this is simply unprofessional. Edit 5/23/2014: As of today, I have not received any calls or emails from this provider after the original call was made to set up the time for an estimate. Unfortunately, it is too late to reconcile with them as the work has already been completed.

Right off he told me that he wouldn't touch aluminum siding, so that eliminated that. I explained what was found on the roof by the inspector. He didn't have much to say about that. Then we got to the soffit vents. He told me that there were three ways of addressing this. He spent most of his explanation on "smart vents", which required removing 5-6 courses of shingles, cutting in a vent, and then replacing the ice shield and shingles. I said "that doesn't sound cheap." He then started telling me that 'nothing he does is cheap, and if you want cheap you called the wrong guy: we don't do cheap.' Wow! I don't know if he had already made his mind up about what we were looking for or what, but the conversation quickly went downhill from there. When I tried to ask questions about the other two alternatives he had said were available he launched into 'that's not the kind of work we do.' But I'm not the one who mentioned that there were three alternatives! Finally, he asked me "What do you want to do?" When I told him that he hadn't explained what my alternatives were and that saying the same thing over again wasn't helping me to understand, he stuck his hand out to shake my hand and said, "Have a nice day. This wasn't going to work out anyway..." ! I was floored. Honestly, if that was his mindset, I'm glad he didn't waste more of either of our time. But this was *far* from professional. And my rating reflects that. Maybe if your job lines up exactly with their thinking they're a great company. But I have no idea how you're supposed to know that in advance... I guess at least if it doesn't you won't waste a lot of time, but be prepared for a condescending reply.

Roofing team was very efficient and professional. Job was completed in one day.

Did not hire Martino Home Improvement due to their high pricing

I would never use them again. While the roof was finished, the team was unprofessional, bringing girlfriends and kids to the worksite. The broke my gate hinges into the yard and the rep, Jeff Talenti, promised to replace the hinges and 6 months later it still hasn't been done and I get no responses back. Unacceptable behavior.

Quick response to call, work was done within a very short time. Nothing left for us to clean up!

Crews were hard workers and did not slack on the job. Remember, the closer to summer you sign a contract, the later the install date. Crew was delayed by rain before starting job, but the finished product has drawn many compliments from neighbors and passers-by. Company made good on negotiated items left out of contract by mistake.

The guy showed up on time and was very professional. He was polite but explained how they only do jobs for $400 or more. We explained the we just needed to wait one more year to do the whole roof but had some wind damage and lost a few shingles during a spring wind storm. He was very kind and said they had alot of left over shingles that he was sure would match and he would turn it over to his office and they would call and let us know. We told him we would be very grateful if the could just help us make it one more year. I'd had a serious back injury which was very expensive and we meant it when we said we would call them next year for sure. I guess they have no time for small money even if they may make a customer for life. The guy they sent out was very nice but I guess the company is just in it for the bottom line - not the people. Plus they sounded very very expensive.

Martino and his team were very knowledgeable and professional throughout the entire process. We ran into some issues with the skylights and they stayed on the problem until it was resolved to my satisfaction. I have and will continue to recommend Martino to friends and family.

Job went as I had hoped. Not sure if it was a fantastic price, but hopefuly you get what you pay for! They where quick and here when they said they would be.Cleaned up the yard pretty good no complaints.

I was disappointed that they arrived late for our appointment. They had a very professional presentation and I was impressed with the quality of their samples and credentials. We decided not to go with them because of price (too high for our budget)

They did a good job and they were less expensive than some others. They did what they said they were going to do and they did their work on time.

The overall experience was very positive and the staff was very attentive. The owner (Martino) even came out to finish the transaction when the salesperson that I originally spoke with could not get back to me right away. Everything was done in a timely, professional manner.

I had a very unique roofing issue and Martino's guy's were great at solving the issue and also addressing it to make sure it didn't come back again. I'm very pleased with their service and professionalism. I'd recommend them to anyone.

I moved into my current house about a year ago. Unfortunately the previous owners had started a back patio project that they did not finish. It included concrete and stone and it was quite an eye sore. I called Martino and set up an appointment. They worked very well with my schedule. Their salesman was very punctual and low pressure. He spent over an hour with my wife and I answering questions, measuring and discussing options. He wrote us up an estimate and left his personal cell in case we had other questions. We had several other companies provide quotes and we weren't satisfied with any of the other options provided. We called Martino back and asked them for a second visit to discuss different options. After some adjustments from the initial plan we finalized the plan and pulled the trigger. They scheduled us for work about 3 weeks out and began on time. After the demo they placed all the molds for pouring and asked me to inspect prior to pouring. I measured and asked for several adjustments. They were made as I asked without any hesitation and they poured and stamped the concrete. The next day it was sealed and the day after they visited for a final walk through. I'm very satisfied. They were fair in price and very easy to work with, even with my shifting requirements. Great company!

The roof in question is an older roof which will require replacement before long. Martino also gave us an estimate, Proposal, to replace the complete roof as an alternative, but we felt we were not in a position to do that at this time. Never-the less, they were willing to do this relatively small job; and we felt that we received the same attention and considertion that would have been given to a considerably larger and more expensive job. The workers were most polite, and professional. They really seemed to know what they were doing. Upon discovering that they would require some unanticipated equipment to properly seal around the chimney , they advised us and indicated they would come back to complete it at a later date, which they did. Overall we feel they went above and beyond what was expected and have absolutely no complaints. We believe it speaks very highly of the company that they would devote such attention to such a relatively small job.

great job and cleanup. Martino is the best.

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I would , and have, recommended this company to others Their work comes with a Twenty-Year Parts, Labor and Material Guarantee. As part of their contract, they will call me every two years to set up an inspection of the roof and do any repairs that are necessary.

I would rate them overall an A. They were very good. It's possible I would use them again for another estimate or for work. The people we went with had been in business for a long time and have an A-rating from Angie's List. But they specialize in roofing and do all the things that we needed done.What I was afraid of with Martino is that they are a big company, they are huge. Their materials are all quality but you don't know about crew that will be working on the project. The company I went with is a small, family owned business and you're going to get the same people doing the work.

The job went exceptional well. I would reccomend Martino to anyone.

They did an excellent job and I am very satisfied with the work they did for me.