Geek Squad - Best Buy

Excellent!! Technician called and said he could come sooner than the appointment time. He arrived and was totally professional and pleasant. He encountered a challenge and stopped and thought about how he would overcome it. He then proceeded to hang the TV and set up all the equipment without a hitch.

He walked in and walked out. He didn't repair anything but I was charged $99.99

Great experience. No issues. Jared Shark and Dennis were a pleasure to work with.

They were very clean and went out of their way to provide the best service. They ran into a few problems and were able to troubleshoot it for me. Could not be happier with the technicians and the service they provided.

It went well

Our serviceman Adam was outstanding , he was very professional took the time and asked questions of how we wanted the TV installed , made recommendations , explained what was needed to do the install up front and gave the price before performing the work. Once installed took the time and patients to explain all the options and settings on the new TV . He was very careful not to make a mess and cleaned up after he was done and removed all boxes. A class act a very knowledgeable technician would recommend Adam to anyone I know .

It went well. But we have to call the cable company to have the boxes moved. But I believe THA 99.00 was well worth it and I we get the 99.00 off the bill when we call them back.

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Brett C. must have had some other plans for the evening and wanted to get off of work early. Or Brett C., did not literally know what he was doing? We have a Sony 50" SXRD Projection TV, that is SRS BBE Digital, Dolby Digital and HDMI and Energy Star. We have a Sony DVD Home Theatre System: DVD Video, Compact Disc Digital Video, Compact Disc Digital Audio-Text, Super Audio CD, MPS, Digital Direct Twin Drive Subwoofer, HDMI. All of which we purchased from sears as a package, we saw how Sears had set the entire display and we purchased all the same components along with the exact same Television. We have had Geek Squad technicians out to our home to perform service calls on computers and have "always" until now found the technicians to be helpful, informative and efficient, until Wednesday: 9-23-15. Brett C. asked my husband for the Wi-Fi password, which my husband is "not" a tech or technically inclined that was the purpose of having "Geek Squad" out. My husband did not know who to get the code and did know what Brett C. was talking about. My husband did advise Brett C., where the computers (not a lap tops) were in the house, one on the main floor down the hall from the living room, in the office it has a Wi-Fi connection and an active printer. Also the main computer in the recreation room, in the basement just below the living room along with another active printer. My husband offered to show him to either computer and printers, Brett C., declined. When I came home from work, I showed my husband who to get the report that has the password. Push the Wi-Fi icon and the printer instantly printed the report that contained the password. Brett C. told my husband that he could not connect the Gaming Unit the PlayStation 4, because the there were not enough plugs/outlets. My husband told him that he-Brett C. had his permission to remove the DVD player and we would use the PlayStation 4 to watch movies if we decided to do that. By the way we already have and X-Box 360 connected to our 72' Digital Flat screen in the recreation room. Brett C., then told my husband that he did not have the correct cords. My husband told him that we were told that everything that we would need came in the box, but He had some cords the Brett C., stated that he needs. Then Brett C., told my husband the surround sound was out dated - Analog. I reminded my husband that we purchased the Television, surround sound and stand all together. Also that Analog and Digital "do not" go together. I contacted Geek Squad immediately after I conversation and attempted to schedule a different technician to come out on a Saturday, when I was home. All I got was push back from Store # 410 and was placed on a "Forever" hold. I also, went on line and had long drawn out chat with Michael G7. Still with "no' satisfaction. I just again connected Store #410 and finally Joe was willing to set up another appointment. Joe told me that Agent Michael G7's supervisor told Him that "we" do not qualify for a another service call. What type of "Customer Service is "This"??? Geek Squad, your service and technicians have really gone down in quality! I Know that I will "never" pay Geek Squad to come out to our home, again!

Very professional and knowledgeable. Thank you...

Christopher, our tech support was very professional, knowledgeable. He answered all my questions, was patient. He took the time to explain everything he was doing. I would definitely call on him again. I am very satisfied with Best Buy. I love my new Dell computer.

Outstanding. The installers were on time, polite, efficient, and did an outstanding job. The Geek Squad leader called me the day before the install with an ETA. Then called again two times the morning of the install with arrival timing updates. He applied painter's tape to the wall with the proposed TV placement and reviewed this with my wife and I. He adjusted the (tape) height per our request before any tools were used. He attached the mount and behind the wall electrical connections while using a vacuum when the drill or saw was used. His work was virtually dust free. The leader and the second Geek Squad installer carefully attached TV to the wall mount then confirmed all of the electrical/media/network connections were properly made and the color and sharpness settings were adjusted. He then confirmed the settings met our exceptions. (They did). He then described out the TV controls worked. All installation debris, boxes and packaging material were removed and the floor and media cabinet were vacuumed. I usually do my own installations but decided to contract this one out to the Geek Squad. I'm very glad I did. We could not have been more pleased.

Very nice and considerate to our small children's sleep schedule and noise. Setup it up, cleaned up afterwards and really were professional.

Very well. Much better than i'd anticipated. The process was more involved than i'd ever imagined. i also know that i'll need to upgrade my cable service to HDTV and the picture will be even clearer. The Agent assembled the TV Stand as though he'd done 100 more just like it ... even though this was the very first one [white, with drawers]. In-store, admittedly we were confused as to the difference between "home delivery" and "Geek Squad". Home delivery, as i've come to understand, means just that: the new TV is delivered to your home, and the old one is taken away. This does NOT mean that the new TV is hooked up. He even made sure we had the right coaxial cable - which we didn't - but he happened to have one on his truck, but didn't charge us extra for it, whatsoever. That's awfully nice. Ahh - that's where the Geek Squad comes in. They do the hook-up, the programming, etc. THAT'S the service you're likely to want, especially if you're looking at getting a Smart TV or one that can run off the internet [WI-FI] in your home. The agent explained how to get the services [if you want them] which are subscription based, for either TV shows, or for companies providing movies. He also suggested which ones were free for the using. Te Agent programmed the TV, programmed the remotes, and explained how to use the various features. He also ensured that we had his direct telephone number if we had any questions or concerns during the next few weeks' learning curve. Having had the services of the Geek Squad, and the high level of professionalism, friendliness, efficiency, knowledge, skill, and ability to explain things in easy to understand terminology ~ i'd really choose to use the Geek Squad anytime it was available. The difference is absolutely that definable. With the way technology is advance so very fast, the only thing i'd be comfortable with is perhaps, um, plugging in a toaster. i really like the new program - i call it "bring a co-worker to work with you": seems like it would really help bridge the misinformation that a customer gets in the store when trying to determine if they should get the home delivery or Geek Squad. The supervisor from the Home Theater Department of a nearby Best Buy store accompanied the Agent and helped / worked with him all throughout the set-up. She was quite good at helping assemble the massive TV stand. There's a whole lot more to buying a TV than just "well, it fits in my car, i'll just take it home." That what we were urged to do when making the purchase. We were concerned that we just wouldn't be able to remove/carry the older heavier TV downstairs. Overall, it was a very educational experience for us, and quite pleasant at that. There's no way we'd have been able to even assemble the TV Stand - 2 drawers and they glide very smoothly. They put it together like pro's.

information provided by tech person over phone to fix problem

The sales person insisted the phone was covered, the management refused to do the work, claiming it was not covered. Other dealings there went well.

We didn't have any problems. I was very pleased the service I received.

THEY DID A GOOD JOB. THERE WERE GENERALLY NO PROBLEMS, EXCEPT ONE. THE PART THAT HAD TO BE ORDERED WAS ON DELAY SO IT TOOK LONGER TO FIX. I WILL USE THIS COMPANY AGAIN BECAUSE THEY DID A GOOD JOB.

I WAS GLAD THAT THEY CAME OUT. IT PROBABLY WOULD HAVE BEEN EXPENSIVE IF I DIDN'T HAVE THE WARRANTY. THERE ARE TIMES WHEN THEY HAVE THE PART ON THE TRUCK AND TIMES THAT THEY DON'T.

THEY DIDN'T SEEM TO HAVE THE NECESSARY SKILLS TO PERFORM THE JOB. THEY COULD ONLY PERFORM BASIC COMPUTER TASKS I COULD HAVE DONE MYSELF. THEIR WORK WAS SO POOR THAT I GOT A REFUND ON THE $50 LABOR CHARGE LATER ON.

THEY WERE INFORMATIVE ON THE PHONE. I FELT I MADE THE RIGHT CHOICE BY CHOOSING THEM, UNTIL I RECEIVED THE INVOICE. THEY CHARGED ME MORE THAN WE PREVIOUSLY DISCUSSED AND WOULD NOT LOWER MY BILL.

MY OVERALL EXPERIENCE IS GOOD. THEY EXPLAINED EVERYTHING SO THAT I KNEW WHAT WAS GOING ON. THEY WERE REALLY POLITE AND FRIENDLY. I WOULD RECOMMEND THIS COMPANY TO ANYONE.

THE STOVE WAS DELIVERED FINE. WITHIN TWO WEEKS, THE STOVE QUIT WORKING. BEST BUY REFUSED TO REPAIR OR EXCHANGE THE STOVE. THEY SAID IT WAS MY PROBLEM.