AAC Services Heating, Cooling & Boilers

Adam from AAC Services was fantastic. Our furnace stopped working on one of the colder days of the year and called at 2AM to inquire about 24 Hour Emergency service. I left my information with the dispatcher and about 5 minutes later received a call from Sal. After discussing my options I decided to wait until normal hours for service. They called me about 8:30AM to inquire if I still needed service and added me to the list of service calls. Adam called me not long after to let me know he was on his way. He showed up, immediately got to work, found the problem, had the part on the truck, fixed it and was on his way in 30 minutes. Overall I was very pleased and would definitely use again if needed.

1 - Estimate. Adam was the first - and only - contractor out of five who came prepared to do an actual HVAC estimate. He looked at the house, he asked a lot of questions, and used an app to calculate BTUs needed. He also checked the furnace area, the drainage, the vents, etc. He did a very thorough job, and clearly knows what he is doing. He also told us that rather than buying a new media filter housing (which costs around $250), he could modify the electronic one we had to hold the media filters we wanted, for just $50. Adam also explained a lot about the furnaces, and the types of problems that we had with the 7-year-old (98% efficiency) furnace we were replacing (note: AAC did NOT sell or install the furnace we had to replace after 7 years of misery: they had nothing to do with that!). He went into the exact reasons why he recommended the specific furnace for this house. He is very good at explaining technical things. 2 - Questions. After we got the estimate, we saw a couple more contractors........and then called AAC with some more questions. They always called right back and were always professional, and also said "I don't know but I'll find out and call back" (and then did call back). They were the only contractors who were able to get us actual copies of the warranties (so we could read the fine print), and an extended one also. 3 - Scheduling and installation. Easy, quick. They came, they worked a long time, they got it done. No mess. They found that the old thermostat was mis-wired, and they did all new wiring without more charges. Also, they modified the media filter housing and it fit the new filters exactly. 4 - Heating! Like a dream. It works perfectly. There has not been a single problem. We have not called them once. And the new media filter works a lot better than the 7-year-old fancy expensive super filter did. The air is cleaner, with a lot less dust. The furnace that Adam helped us choose is also very quiet.

I had AAC come out to inspect the furnace a few weeks before the heat exchanger got clogged and the repair cost outweighed the benefit. At the time, the technicians easily could have sold me on a new furnace, but it had functioned okay at the time of inspection. Later, when the heat exchanger problem developed, they were easy to contact and got the job done promptly. They were friendly and very clean. I also appreciated the fact that they were open to me simultaneously receiving an estimate for chimney work by another contractor since they wouldn't be in each other's way. The price was reasonable, and so far my new furnace has been working great. Because this was a widespread disaster that messed up the old furnace, I applied for disaster relief from FEMA. Sul, the primary AAC technician, was very accommodating in terms of documenting the damage on the invoice so that FEMA would take it into account when providing financial help. And it worked! They will get my business again when my ancient central AC bites the dust.

Provider was on time, professional and courteous. I will use them in the future

Alerted us that a part needed to be replaced. They were very informative and pleasant to work with. We would definitely hire them again!

The owner came out himself the same day where other companies had told us it would have been a week to get out. He had the part right on the truck and it's been running fine since. We are planning on using them to replace our Rheem furnace with a Lennox furnace.

Adam came out and gave us a quote for a new high efficiency Lennox furnace. We had a few other quotes as well and decided on Adam and AAC for a number reasons. There was never any pressure to make a decision and he patiently explained to me the differences between the Lennox he quoted and the other 2 types of furnaces (Carrier and Comfortmaker) we were quoted by the other companies. Adam is extremely honest...I asked him point blank if we needed a new thermostat and humidifier and he told me "no"....he said the thermostat we had was very high quality and that the humidifier just needed a good cleaning and new pad (which he did at no charge). The other 2 companies who quoted our job both said we needed to replace both things. The day of install came and they did an excellent job. Saul and Jason did the majority of the install and Adam came from another job for the last few hours. Everyone was extremely professional and very clean....just great people. They even helped us fill out the paperwork to get the rebates from Consumers Energy. I highly recommend Adam and AAC Services.

My technician arrived within the scheduled time slot, was friendly, didn't appear to dawdle in any way, didn't traipse any dirt around my house, and handed me the original part that had cracked. I don't have a frame of reference for price, but these guys seem to have a really fair-minded approach so I'm making the assumption that the price was competitive or better. A few weeks ago, AAC also had been here for an estimate on a new furnace, and just to have pros around for the first furnace startup after a big sewage backup occurred in August. I suspect they could have sold me any line of BS about needing a replacement/expensive repair and I wouldn't have known the difference, but they didn't do this. As a result, they got today's repair job, and will in all likelihood get the new furnace/central AC job when the time comes.

This company is great. I've been using them since 2008 and have nothing but good things to say. When I experienced the flood, they were able to repair my water heater rather than replace it. I've used them to install a new gas line for the dryer and perform my annual furnace and AC clean and check. Saul is really an asset to the company. He's knowledgeable, efficient and even followed up to make sure that my furnace was functioning correctly the next day. He definitely puts the customer first!

I called the dispatcher and the technicians called me back within 2 hours who said they could be at my house in 10 minutes. They immediately diagnosed the problem being a burned out relay because it had burned through the casing on the circuit board. They had a replacement circuit board on their truck and installed it with no problems. My furnace is 25 years old so I was surprised they had a part on their truck that would work. The two men were always courteous and professional. They worked fast and knew exactly what they were doing. I plan to call them again when I replace the furnace and air conditioning next year. I'll ask them to install an attic fan on the roof as well.

The AAC team was so responsive, considerate, professional, and was willing to work within my schedule with little notice due to basement work being performed by another contractor. Everything went very well during the installation and afterward. Small hiccup was that the hot water heater was set to vacation mode but AAC called back immediately when I reported that the water hadn't heated after the two hour "wait" time. They patiently walked me through what to check on my new equipment and I had hot water within the hour. Good people. Would recommend them for hot water tank replacements.

My basement flooded after the storm on Monday. I realized Tuesday evening that I was without hot water. I notified AAC services at 7:33 and the service person Adam called me back at 7:51, which I explained my problem. Fast service I know. I was told I would be called later with an estimated time of arrival. Needless to say, I was called at 9:57 to let me know my appointment was between 12-4pm. Adam called me at 12:23 and was at my door by 1240. I was happy with the great customer service I received. I was even more impressed that was kept in the loop with the estimated time of service. I used them in the past and will use them in the future. Thanks for great customer service.

Professional, timely and worth the extra cost

It went perfect. Appointment kept as scheduled. Two techs in a nice new service truck went to work right away. Figured out the problem, fixed it and wrote up the service ticket with detailed explanation of what they did. This is how a service call should be. No shenanigans. Just show up and do the work. I will only use AAC Services from Madison Heights, Michigan at my home from now on. Tried others and they don't come close to this type of professionalism.

This company is as professional as they come. You can tell they care about the work they do and it's not just about trying to squeeze the most money they can out of you. I'd highly recommend.

I had a furnace go out in a rental house I own in Madison Heights causing the potential for frozen pipes. AAC Services was able to send out a technician almost immediately. He identified and repaired the problem quickly and at a reasonable price. So often I worry about contractors jacking up their prices when they know you need their services on an emergency basis, but not AAC. I will definitely return to them again for all my heating and cooling needs

Checked out for CO, natural gas, and burned electrical components. I felt Sul is very honest and would not hesitate to use him again.

It went very well. Adam had given us a courtesy call before he arrived in fear of being late but actually he was right on time. Our humidifier is dated back to 1990 so we were initially not sure how Adam would address the problem. He quickly assessed the issue and replaced the water valve. We paid the charge as quoted, which was reasonable. We were grateful for the fact that Adam repaired the old unit saying that humidifiers would last for a very long time. He was polite and professional but friendly and easy to talk to. Our house was bone-dry before he came but now our comfort level has been much improved thanks to Adam.

I arrived home from a lovely vacation to find out my furnace was not working properly. I was worried that my pipes would freeze. I contacted AAC Services for an emergency assessment on my furnace. The person who made the appointment was amazing. She heard the urgency in my voice and dispatched a repair person to my home in Detroit (some businesses don't like to service Detroit). The repair person called me to give an estimated time of arrival. I believe his name is Sal. He was very professional and informative. He explained everything to me. The best part of the service was when he told me I did not need a new furnace for another 7 years and not to let anyone try to sell me a new furnace. I hope I don't have to call them again, but if I need furnace service I will them again.

Our furnace broke down and was blowing cool air during the polar vortex. Based on Angie's List we called AAC - SOL arrived on the scene in less than 2 hours. To clarify, I know nothing of overtime pricing for furnace calls on Sundays, so I have no idea what is reasonable. Sol was great, he was at our house for less than an hour. The part he replaced (the limiter) cost $77. So with the part, labor and Angie's list $20 off we paid $245. Pricey for us, but it was a Sunday. Sol was great and professional.

Sal was great. Wen't above and beyond to make it work. If every company on Angie's List was like this, I'd keep a subscription for as long as I owned a home. For what seems like a small company, you'd think they went through months worth of customer service training by the best in the business.

Adam came to the house and explained everything he was doing. Even though we ran into many problems with the plumbing and water he never once made it seem like we were "problem customers" even when he had to come back 4 different times. He was so nice and their receptionist is very Pleasant to speak to as well.

I was completely impressed with Adam and Sul. When I spoke to Adam on the phone, he was friendly and knowledgable. When Sul (the tech) arrived, he was professional and efficient. What I liked best is that Sul fully explained each issue and showed me the problems before fixing them. He was okay with me asking questions and taught me a great deal about my system. I have been looking for a H&C company to rely on for future needs. AAC will be my go-to company. I felt comfortable and I appreciated the time taken to inform me about what needed to be done.

I've been renovating a house, dealing with many contractors and Adam/ACC was top notch. I was able to share a photo of the problem with Adam and he knew right away the solution. He made an effort to squeeze me in as I was going out of town in a couple of days. He installed an expensive air valve off the boiler and showed me a few other elements to keep an eye on. Great work.

Old equipment hauled away and area cleaned up. Adam and his crew are both friendly and professional. They didn't break until the job was done. Great service by a great guy!