Tim's Clear Water Pools

Tim quoted me a price to replace our liner. The price was competitive based on exact pictures and serial number for previous liner we used on past installations. Our pool is 28 yrs old. Well when he came out the price increased from $3700 to $3900 for no reason except he was saying this was a worst case scenario. So I signed contract with him even though I had more favorable quotes. At the time he told me all new face plates to liner would be replaced. I figured unless there was major floor issues or plumbing issues that would be it. I was home while he was replacing liner n he said my 28 yr old pool was in excellent condition. I figured the original quote of $3700 would be good. However when he pulled off faceplate for shallow end walk in steps he broke the faceplate for liner to walk plastic face plate. He told me that’s an extra $200. I told him he quoted me all faceplates will be replaced w new n that his quote was for a not to exceed of $3900. He stammered n finally told me well how’s an extra $50. I told him no. U quoted me $3700 n for no reason raised it to $3900. I signed for a not to exceed of $3900 and he wanted an extra $50. He was unprofessional and p*****. Faceplates were included n he says well not this faceplate. How was I to know since u told me verbally all faceplates. Then he told me this faceplate can only be reused once. I told him previously my liner was replaced so this was 3rd time so he should have figured that in his quote since I had a more favorable quote and would not have chosen him if I knew he was just going to escalate the price. Anyway he left the job with stickers remaining in my pool under 70 deg water and a piece of coping not installed on pool outer perimeter. He asked me to stay home all day while pool drained. He told me to I had to shut off power to his cheap low power pump that took 8 hours to drain my pool so his pump didn’t burn out. I wasted a day worrying about his cheap pump. He also left a big box I had to spend a 1/2 hour cutting up to fit in my recycle bin n didn’t take away my old liner which he filled up my garbage receptacle. Overall the liner looks good however he didn’t do 1/2 what other guys did when my liner was replaced previously. His tactic is bait u in n switch u to a higher price. It didn’t have to go this way. I’m very upset by his unprofessionalism and lack of living up to his original quote. His quote was for $3700 and I paid him $3900 and he still wanted an extra $50 after he originally surprised me w an extra $200. When I balked at that request he said well how about an extra $50. I said no. The job went very smooth and it only took 2 guys 4-5 hours maximim to replace a liner that cost them less than $2000 with faceplates their costs. My point is their quote is not what they will eventually want. They are a bait n switch outfit.

Totally unprofessional business practice from Tim McKeown. He has not returned our phone calls or text . We've actually had to speak through his attorney because we could never reach Tim. His contract we signed was legal and binding. Tim's proposed solution is to force us to cancel the contract to allow him off the hook and refund the $1,500 and null and void the contract. We found out about this by getting a letter from his attorney 2 weeks after our last text inquiring about the city permit. Hmmmm? No response from him and then this . WOW. We do not recommend Tim's clear water pools to ANYONE. In our opinion we hope he goes out of business so that this doesnt happen to anyone else. I WISH I DID MORE RESEARCH ON THIS CLOWN LAST FALL. We have now hired a reputable pool company to put in the exact same pool for 5000.00 more and will be suing Tim's clear water pools for the difference and breach of contract. See you in court.