Sterling Door LLC

Sterling was very responsive to my call and kept me informed as to what to expect from their service. The technician showed up on time (early in fact) and was very knowledgeable. The job was completed quickly and to my satisfaction.

I ended up not hiring Sterling Door. At first the responses were answered in a timely manner but by last email never was after i said, "the price keeps going up and you are not even hear yet and sorry but too funny ...extra charge for a cotter pin ive done that takes seconds. " I was looking to replace a spring and necessary cables for two separate garage doors and which is what I requested a quote on in my emails with pictures. Needless to say I got an uneasy feeling that once Sterling Door gets to your house they will upcharge/add charges to everything. The first email I was given a quote of "You’re probably looking around $70 - $80 (plus tax) per spring plus $89.95 plus $25 labor. If you need cables, you’re looking around $40 plus tax." You can see from this response that it does not specify it it is for 2 doors like I asked. The second email when I asked further questions and wanted clarifications I responded with: "Thank you. However what is the 89.95 for it just says plus 89.95 and doesnt describe the fee? Also is the cable fee for both doors (4 cables), one door (2 cables) or each cable (one cable)?" The next response from Sterling was; "The $89.95 is for the service call. The cable price is for two cables on one door." BEWARE, This is the only company out of 6 that I contacted that charges this outrageous service call fee. From my emails back and forth I can say this is ploy for them come out to your house add fees not mentioned/change fees and then when you say no you never told me that or I do not agree they will charge you this $90 fee just for showing up! The entire job is off site form their business it is the nature of that type of job there should not be a service fee at all. And I also like how the response email did not say what it was and I had to ask about it, shady in my opinion trying to sneak a charge in there. Then I asked; "is the labor 25 total or per door? " Sterling doors reply: "The labor cost would cover one door (Cotter pin may be additional labor charge – if the technician have to take apart the pin). If we replace the spring and cables on the other door, there would only be ONE service call plus labor and materials. Estimate would be $50 labor for both doors. Please note: This is an estimate and prices are subject to change based on the condition of the door and materials needed to complete the repair." Then I sent my last email (that i mentioned in the first paragraph): "the price keeps going up and you are not even hear yet and sorry but too funny ...extra charge for a cotter pin ive done that takes seconds." Since I called them out on the price going up and up and up I never received a response back and that was 5 days ago! So this to me confirms my suspicions 100%. They did remain professional until they never responded and that is just bad business and rates them down to an F for professionalism in my book. Needless to say I will avoid this company. They are not upfront/honest and I imagine hundreds of dollars would be added to the estimate by the time they left. I do understand that what an estimate is and that it can change but to not be upfront with total costs and add labor for replacing a cotter pin along with a service call, those are red flags for me. Sterling doors please not warning also is more shady they are basically confirming to me after all the emails that the price will go up so expect it. And they are giving the warning to cover themselves when it does go up and once they get to the house you will be stuck paying the 90$ so you know would just have to eat all the other added costs to come and not to waste the 90$. The total given estimate was given as 380$ plus tax after my calculation, since they could not give me a total dollar amount themselves, without any of the not sure subject to change warning fees that were sure to come. Plus at 380$ plus tax this was the highest estimate on Angies list that I received and it wasnt even final it was going to go up; therefore I could not fill in the approximate cost of service as it is unknown and astronomical to me! [Sterling Doors last contact to me was 2/27/2019. my last email was sent on 2/28. After the initial contact email I emailed on my personal email since when you are on a companies Angies webpage and click on the email icon next to the see phone number the email message window that pops up does not let you attach photos; so I did not think I could and I asked Sterling Door for their email address, which they supplied and how we corresponded. I did realize after a business responds to the pop up email message and they reply you can go to your user Angies email page and then you can attach photos thru Angies list.] Attached photos are of both doors that I wanted to replace the spring and cables on. The one door the spring and cables broke. the second door the spring and cables were not broken; I wanted to replace them for maintenance.

Lightning fast response and wonderful service on a call to repair my garage door in frigid temperatures.

I initiated a garage door opener installation request from Angie's list in the late afternoon, and I got a phone call from the company in the evening and told me they can be there in the next day. When they arrived next day, checked the current opener condition and replaced the opener within an hour. Quick and professional.

Sterling Door was very quick to respond and did an excellent job. Bill was fast and efficient. Would definitely hire again.

After replacing all of the devices the door opener is responding well (had it done yesterday- just one day ago)

new roller was installed and it started working

Excellent! Brian and his staff always do high quality work at affordable pricing. I recommend Sterling Door wholeheartedly!

Please see above comments. Very happy with their customer service.

They came out within 48 hrs Did a very thorough job. After replacing the circuit board and resetting the key pad that wasn't working too he made sure the door was properly aligned.

Excellent service! Very professional!

Garage door spring broke the night before I planned to go out of town for the weekend. Called Sterling Door at 7:00 the next morning and they had a service tech there by 8:30 AM. Service Tech repaired the door spring quickly and gave me advice on maintaining my garage door overall. Great and prompt service. Price was the going rate for that type of repair.

I didn't use them, but they were fine when they gave me the quote, absolutely nothing wrong.

The services provided by Sterling Door was great. My door broke early Saturday afternoon and by the end of the day I had a fully functioning garage door. From the phone call for me to request service to the service technician leaving it was a smooth and easy process. I would highly recommend Sterling Door! The receptionist was very friendly, responsive and professional. The service technician called before hand to let me know when he would be arriving, he arrived on time and he was professional and confident. I had an awesome experience with Sterling Door

Everything went well. There were other providers offering the same opener (Liftmaster 8550) for a similar price, but Sterling included the wireless keypad and internet gateway in their package.

Bill was prompt (same day service) and quickly diagnosed and fixed the problem. I would definitely call upon this Company again.

tech arrived when scheduled, replaced the unit in an efficient manner

Great work. Will have him back again next year for maintenance.

Very professional staff and installers. Works great. Many positive comments on installation from friends/neighbors.

Got a call within a few hours (Sat afternoon). Repair man came over and worked for about an hour due to the difficulty of replacing a pulley that is no longer manufactured. Did a great job and charged a fair price. Very friendly and professional.

It went great. Technician was on-time as scheduled, was professional and we were amazed at how well our garage door opener now works. We thought we would have to replace it.

Very professional, courteous and did his job on time.

I needed maintenance on the garage door opener, and used this company for the first time. They were punctual, and did the job, but at a lot more than other garage door companies charge. The only thing that was needed was a mother board which is really easy to install. I had springs replaced a couple years back by another company, which is more labor intensive, and was still 30 to 40% cheaper then this. I would not think of using this company again as they are expensive.

Very well. Repairman was knowledgeable, courteous and professional. Explained everything that was needed and the aftercare. Was prompt..and called prior to getting there.

Brian did an awesome job. He even had the foresight to see if we were home early and was able to get our door fixed even earlier than we had hoped. The price was very fair and he was able to explain what we currently needed and what we should look out for when it will come time to replace other parts. I will definitely use the again and will recommend them.