Pure Water Pools

The service to our pool was always ok and I had no problems. Except the cost was to high in my opinion. The tenants told me that PWP would skip a week or come Friday one week and then next week Wednesday again instead of keeping it a fixed week to week visit. What made me stop working with them was, that they put a lean on my house, when a tenant didn't pay her bills in time. They didn't have a contract with me and they did not inform me about the lean. It took me 1.5 years to get them to remove the lean, after all bills were paid by the tenant. What I don't understand to this day and they never called back to explain, was that I was talking to them frequently about the open bills from my tenant and I was helping to get the tenant to pay the bills. I tld them is worse comes to worse, I would pay and get the money from the tenant. They just ignored this.

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I have been trying to find someone to help me for WEEKS. I just bought a house with a liner pool. The previous owners stated it was fine and inspection in winter time went ok. Well...the pool leaks about 1 inch a day. Pure Water came out and tested the pressure lines and did a die test. It was raining so it was hard to see. They then came out a few days later when I was out of town to make sure the water wasn't getting to low. They then came back 2 days later and spent 2.5 hours fixing the plumbing and trying to get a stripped screw out of the pool light. They literally had to hang upside down. In fact, when some of the guys couldn't get the screw out another guy came while he was "off the clock and driving by" to help. Together they got it out. They were very helpful and patient and I feel like I'm finally going to have a pool that works. I called other places about the leak and they tried to charge me $550 just to come look and $225 an hour. Another place was really very rude and frankly I didn't want to do business with someone like that. Pure Water was very nice and understanding from the start.

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During the initial visit, they determined that there were leaks in the pipes leading into the filter - the suction side. They replaced an O-ring on the filter, as well. Cost for initial visit was about $100. I'd grade this part as a B+. During the second visit, they cut the supply lines and re-installed them. They also replaced the diverter, as the old supply lines could not be disconnected from it. When the technician left, there were no bubbles in the lines. However, within just a few hours, the bubbles reappeared, though not as strongly. I called their shop and left a message on the answering machine. This call was never returned. I'd grade this part as a B. During the same visit, the technician installed a new pool light. The cost of the light was similar to that found online, and the installation went smoothly. I'd grade this part as an A. While the bubbles remain, I'm not inclined to call Pure Water Pools back again. Maintaining a pool is expensive enough without using the "replace everything" method to pinpoint problems.

I priced out of a few places and they were average on price. The things I loved: The end result so far so good. The things that were bad: lack of communication they wanted a lot of money to finish opening my pool. which consisted of chemicals, opening up my filter and putting in my ladder. I figured they would give me a little better deal since I just spent a lot of money on a liner. So my B Cash or check only for payment. I put my deposit down and it took them a week to get out to measure. 2 weeks later my liner came in and then it took them another week to get out to put it in. Joe was great and very particular on every detail. He was great to work with. After he installed it on friday Joe told me to call them when it got to a certain point and shut things off. it wasnt going to take long it was done by early sat morning. So i called them first thing. I dont know why they wouldnt just assume to schedule me for them to come back and cut the holes out for later the next day. They were busy and couldnt get to me till Monday. Monday came and I heard nothing. I had to call the office mid day and ask if he was coming. Joe hurt his ankle and couldnt make it. Understandable but I was waiting at home. They said they would get back to me they were getting someone else. I didnt hear back until Tue morning. They scheduled me for Wed morning. I was half a sleep when she called. I called back about 30 min later asking why they couldnt finish that day. She told me she was going to talk to the owner and get back to me. I didnt hear from them until they came knocking on my door Wed morning. I had the screws for my stuff laying all around my pool. I also had someone scheduled to come out Wed to open it that I had to cancel. I had originally asked them when I should tell the guy I use to come finish and open up my pool and I was told Wed to be safe. It took them about 30 min or so to finish. So it took 5 days from laying out my liner to finish. So I give them a C for punctuality and responsiveness. I love their work when I finally got it done. So far so good. So I gave them an A I would use them again for my liner I just know what to expect as far as time goes. I understand it is busy season for pool places I was just hoping they would have had a better sense of scheduling. A bunch of the above mentioned is the reason I gave them a B for overall and the others. It wasnt because of their work.

We've been using them for nearly 15 years, and they've been very knowledgeable and helpful. Furthermore, they're honest and don't try to sell us products that we don't need.

They charged us for 2 hours of service when the technician only worked for 1. The other hour was the technician going on and on about his personal issues. When I asked them to remove the additional hour, they didn't seem to care. Because of this, we will not be using them again.

They were very responsible and punctual, and they did a good job. I was very happy with the work.

The service was fantastic, they were very responsive, and they worked with me during a very difficult warranty issue which I appreciated.

They're great! The company keeps excellent records, so it knows exactly what a pool needs at any given time. Furthermore, it was very dependable in regards to providing timely service.

My husband and I purchased our current home late in the winter 2012. There was no way to inspect the pool prior to purchase, so we were not really surprised that when, upon opening, we found many problems. The biggest of which was a faulty pool heater. We were disappointed, but not too concerned, as we had purchased a home warranty that covered the pool equipment. Unfortunately, the company we hired to open the pool would not deal with our home warranty company, as he knew them to be "too difficult to work with". I found Pure Water Pools (PWP) on Angieslist and called them next due to their high rating. I explained the problem and Jim, the owner agreed to work with us despite the issue with the home warranty company. A technician (Joe) was sent out to our home within just a couple of days (even though it was the height of busy season and their guys were already working 16 hour days). As predicted, the home warranty company was an ABSOLUTE NIGHTMARE to work with, making absurd requests to the company that they use a different vendor for the part and repeatedly asking for additional items and detailed paperwork before approving the work to be completed. I worked as the go-between with the warranty company and PWP and after just 20 calls and 15 hours on the phone (yes, the home warranty company was really that much of a pain), I finally received the necessary approval to proceed. Joe returned to our home the very next business day and completed the installation of our new heater. He pleasantly showed my husband and I how to operate it, gave us great tips and advice for managing our pool and was even kind to our young daughter who was scurrying under-foot. I would ABSOLUTELY hire this company again and if you're reading this review, you should too.

We have an insulated wall in our pool.They told us they knew how to install a liner for these type of pools. When we opened our pool, after just one year of having the liner, it was torn away from the wall with multiple wrinkles. Would not come back to fix it!!!!!! Very disappointed. Had another company come out to take care of it.

We have been using their service for over ten years. They are very reliable, professional, and the prices are very fair. I would recommend their service to anyone.

My son and I returned from a short trip to find our pool leaking from the heater. Turns out the high alkilinity in the pool had damaged the heating core. When I described the problem they knew immediately what it was. Saved me the money on a new heater (or 2) by letting me know that they would not replace the heater until we had the water under control. A decision was made to put in an in ground pool. They do not perform this service, just maintenance. They received and asked nothing of us but the promise of future business!

Great. Called to make an appointment and was scheduled the following Saturday morning. Showed up promptly and closed everything down including adding winterization chemicals. Cleaned up behind themselves. Good experience, would recommend.

Our filter system had a number of leaks causing decreased performance. I called Pure Water on a Tuesday and they scheduled us for that Friday. They were able to fix most of the leaks (they missed one seal and the pressure gauge). They recommended additional pressure testing on our main drain and replacement of our control valves (known issue). They are on the more expensive side ($50 for the call, $120 per hour).

We were happy with them. They told us we may need something else, but found that we didn't. They could have just told me I needed more, but they were honest. A couple of years ago we couldn't get our heater to idgnite in the Spring. We were having a party that weekend and really needed it fixed. He ended up and came out to fix it. He took care of it, and he didn't have to. We think they are very nice people. Our neighbor's call them for issues on their pools. They just take care of you. We didn't really price out the liner, because they had a design that we wanted. I think the price was pretty average.