Conquest Tile

Even though he gave me almost- there were more things I needed to get once he started. The bathroom floors all had the grout discolor badly. He said it was the humidity...hmmm as a professional why wasn't that made a problem before my floors turned 3 shades of tan? I called and he had to come out to use acid on it to try and repair the color issue. It was bearable after. But he only fixed one of the bathroom floors, the other is HORRIBLE and he even noted it. I then noticed the worse concern ever, the cracks in grout on the shower floor-- I called and he came out again, this time I had to go get more grout, and he allegedly patched it...except now it is cracking even worse where he fixed it!!! So now I sent pictures, sent an email and no response...figures...no money no fix no customer service....NO recommendation. DO NOT USE HIM you will pay in the long term for the short term vision of cost- ugh!

He never called or showed up, so I hired someone else. Just waiting for my refund from Angie's List.

Had Conquest Tile complete 2 bathroom floors, grout an additional and tile a shower curb. Initially, Jim answered phone calls, was on time, courteous and professional. Price was competitive. This was all until about a week after he installed the tile, a couple tiles were coming loose. Also, the shower curb he installed was angled outward rather than inward, so I had to redo the entire curb. He scheduled follow-up appointments to make things right several times (dragging things on for months) but never actually showed up for them. Now he doesn't even answer my calls. Regardless of the upfront professionalism, it doesn't make sense to me to hire someone who does poor quality work. I initially wrote him a great review but since the quality of work plummeted (didn't even last a week) and he is very unprofessional, I had to make a more-appropriate review. I gave him months to make things right but he just wasn't interested in honoring his work.

Customer service was poor. Initial conversation did not indicate any issues with the area. Upon second call to schedule the service, we were told out of service area. Unprofessional and should not be offered considering that the ad lists our area as within the service area.

I bought the coupon for tiles and installation of tiles. I first contacted this company asking for an extension of the installation date because we were having countertops installed. He said yes as long as we were getting our own tiles. After our countertops were installed, I called to see how we estimate the amount of tiles we would need. He told me, but asked if I could call him back after 5:00 because he was on a job. I called him two days in a row,and he never called back. It has been a month and a half since we have heard from him. We had to get another contractor because we were on a deadline to finish our kitchen. So, now we lose all of the money we spent through getting this "big deal" through Angie's List.

Absolutely great! Nothing else needs to be said!

Tiled our bathroom - did a very good job

Took alot of attempts to get the work scheduled. A few "I'll you later" with no response. | |Once we did get it scheduled, showed up on time, and did an excellent job.

When I first contacted Jim Gasperoni of "highly rated" Conquest Tile, he complained that my Oakland County location was inconvenient for him, even though Conquest had offered its "Big Deal" to residents of Oakland County! That would have been enough to make me look elsewhere, except that I had already paid for the work to be done (an apparent drawback of Angie's Big Deals: you pay up front). Conquest's offer was for a tile backsplash for $275 (reg. $495), but we also discussed other work that required a tile expert, namely rehabbing the grout in two bathrooms. Before we arranged for the work to be done, Mr. Gasperoni graciously agreed to a change whereby he would apply the value of the backsplash offer to the grout work. Mr. Gasperoni stated that he could only schedule the work for 9 a.m., an inconvenient time for me and more restrictive than the terms of Conquest's offer: "Appointments are to be performed during normal business hours." I reluctantly agreed to a 9 a.m. appointment. When the time came, Mr. Gasperoni was late; he got lost and had to call me for directions. He finally arrived and performed the agreed-upon work, but when he was done the grout looked awful. Mr. Gasperoni assured me that the colors would match after the grout dried. After Mr. Gasperoni left, I noticed that he had dumped his bucket outside my garage (ignoring the storm drain about 12 feet away). A big beige stain about three yards in diameter was left on the black asphalt. Contrary to Mr. Gasperoni's advice, the grout did not change color at all, even though I gave it two days to dry instead of just one as instructed. The grout actually looked worse than it did before any work was done! I complained to Mr. Gasperoni, and he offered to fix the grout and clean up the stained asphalt. We agreed on a day and time, and I confirmed it. When the time came, however, he was a "no show, no call." (I later learned that Mr. Gasperoni had emailed me a few hours earlier to try to move our appointment up; and followed that up with another emailed message, "Are we still on?" Mr. Gasperoni should have either kept the appointment or called me; he had my phone number.) At this point I had lost two days to Conquest Tile, and I had no confidence in Mr. Gasperoni. It was time to cut my losses. I messaged Mr. Gasperoni (twice) asking for a refund of the $275 I had paid him, but got no response. My associate spoke with him by phone only to have him hang up on her (after again complaining about my inconvenient location). I'm now out $275 with nothing to show for it but stained asphalt and grout that's more unsightly than it was before I ever met Mr. Gasperoni. Conquest Tile gets a failing grade from me.

They were very prompt and professional. The job turned out fantastic, I would use them on the next bathroom.

Gave me an estimate and set the date. He allowed me to purchase tile at his discounted price. I made sure all materials were on site. cleared the room, and took the day off of work. HE NEVER SHOWED. It was almost noon before he took my calls. Told me that I was supposed to call him 2 days prior - not to my memory. I did try to call the day before but he didn't answer. I am a physician so in taking the day off I lost way more money that I would have saved. Stay AWAY from this guy!

Unfortunately, after the initial phone call, Mr. Gasperoni has not returned any calls nor honored my request for a quote for the complete job. He seems to be unwilling to come to the house to see the location of the work. Therefore, I have moved on to find another professional.

We purchased our own tile for backsplash. Provider said we had to have our own grout. So had to go out and purchase grout. After job was done the provider was not able to put electrical sockets back in properly. he explained how I could do it myself. I needed to call electrician and pay $90.00 for them to fix sockets

Very professional, but friendly. Explained everything thoroughly. Got here when he said he was going to, and got the job done within the time he said he would. We were overall very happy with the service and with the great job he did.

I got a quote from Jim back in July and followed up with him a week later to schedule the job. After two tries calling him, I finally got ahold of him and he said he would be busy until August. I called and texted him the first week in August and didn't hear back. I called him again a week later and the same result. I tried a third time and again nothing. I had to reschedule work with other contractors because of this and lost a lot of time. Still have not heard from him to date! If he didn't want to do the job he could have told me that from the beginning instead of wasting my time.

Their profile says they service Oakland county and offer was available in my area. When I contacted them, he stated he does not come to my area.

It took us a while to set up a date for installation which was partially due to non-availability from our side but also because the contractor took some time -if at all- to respond to mails or voice messages. On scheduled date he arrived on time, just past 8 in the morning and after brief review, started the work. I would have appreciated and expected, if he had covered up our butcher block (=natural, oiled wood) countertop first. After he started putting thinset on the wall, we brought some foil and tape to cover and protect. The small project, about 20sqft, tile mats pre-set on a net, was finished within 4 hours, including grout. It looks OK, but in my opinion the overall finish lacks some detail.

The company was great, very professional and polite. They were responsive and easy to talk to and took the time to discuss the fine print and details of the service. We had purchased custom backsplash stone to be installed and the company was honest with us and let us know they had not worked with the custom stone before. We decided to go with a company that has had experience with the stone and would install it with ease.

I just felt the workmanship wasn’t good as it should have been. It was messy and a lot of clean up for myself.

I thought it turned out well. One of the conditions was that he would provide a 3x3 or 5x5 white tile and I already knew that I was going to be buying my own tile. So there was an additional cost. I really thought they could have been a little more careful. It turned out that he did not reattach any of my faceplates correctly and because of that, he rendered a couple of my electrical outlets useless. I don't know if he pulled it off or loosened the wire but whatever it was, it was not put back correctly. If he did that, that would be something he would automatically checked to make sure they were working properly. I did not call and tell them because I'm not taking another day off work for that.

It went very well.He was fast and efficient in his job.I was very pleased with the work he did.

It went very well. Very nice and courteous. Kept the kitchen clean and free of dust. cleaned up afterwards completely.

When I called him, he downplayed the tile that was offered through the deal and told me it would be better to purchase my own tile. He would offer a 2 dollar per square foot credit in exchange. I found my own tile, and then when I told him about it he upcharged me more than the discount for providing my own tile. The deal was already more expensive than I had agreed to pay, even with me purchasing the tile, and the guy gave me grief when I mentioned being unhappy about the upcharge. I ended up contacting Angie’s List for a refund. He didn’t give me the impression that he wanted my business.

Project went well. Jim was prompt, courteous and always on time.

They did a good job for me. I give them B's all the way. I would use their services again in the future.