Lowe's

September 1, 2018 went to lowe's (Ludington location) to look into indoor shutter for 1 window, they recommended grabber shutters they were a better quality brand. Paid $35 dollars for professional installer to come and measure and make any recommendation, the installer came in on September 12, 2018 he was great and gave us an estimate and his card to call him if we have any question. The installer does not work for Lowe's. called September 16, 2018 asked Lowes to call us when they got the information from grabber and any discounts available. It took a month before we received a call back, we let Lowe's know we were coming in to place the order had to wait they were busy with other customers when they got to us 3 different Lowe's employees could not figure out how to place the order for these shutters, one was a manager. We were there for more than an hour and finally ask if they can call us when they were ready to place the order. a month went by and we heard nothing, We called and they were apologetic for no call back they forgot about the order and no one followed up on this order. Lowe's called us back and said that they were ready to have us come in and place the order we let them know that we were coming in when we arrived they took over 30 minutes to find our file and when they got it they did not add any discount that we missed during the 2 months of waiting. The quote had the original price of eleven hundred and it does not include installation fees. at this point we asked for our $35 dollar back for the at home measurements they agreed and we told them that we will never order a custom order project again and we would not recommend them to anybody. They agreed and didn't offer to make it right. I'm not sure why they offer to make Grabber indoor shutter when they don't want to sell them I think over a thousand dollar for 1 window is a lot of money obviously they did not want our money.

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The carpet installation was done by a local independent contractor. He was awesome. He came out and measured before I ordered the carpet. He showed up when he said he would for the install and did an excellent job!

They did everything in one day. There a few little things that I had to fix myself, but overall I was very happy with the experience.

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The employees who worked in the flooring department were knowledgeable, however we often had to deal with people who were "filling in" in that department and had no idea what they were doing. Spent 45 minutes in the store one day trying to get the correct color of carpeting ordered, with employees who didn't know how to do an outside sale or order carpet. Despite this frustration, carpet was installed and I am very happy with it, but would go to a store that specializes in flooring next time.

They are very helpful. They store associates will take the time to answer my questions. If the guy I am talking to does not know the answers, he will go find someone who does.

All of the products came in from special order as promised and were delivered to our home on the date as promised. The delievery folks were courtious, efficent, and timely. We do not have doubts about ordering applicances from Lowes in the future.