Tuff Shed Inc - Detroit

I cant even call what i got from them a service. Ill start from the beginning. I had an idea to buy a cnc router but didnt really have anywhere to put it. So time went on and i saw a shed at home depot on sale for a display model. I went in and asked a few questions, and eventually walking out with a receipt. I was told tuff shed would call me next week about a drop off date. So the next two days i bought what i needed to set the shed up and made a base to put it on. After not receiving a call by friday i called home depot and they said they knew tuff shed busy and so i gave them the benefit of the doubt. Everything happening in the world right now i thought ok ill probably get one early next week. By the next thursday i decided to call tuff shed. They told me that someone tried calling me and the line was busy. Heres my problem with this. I use my phone frequently for work, i answer numbers i dont know, and never received a call from tuff shed. They didnt leave me a message, and they never tried again. (Todays world texts work too) Ok so the lady confirmed my information and we found out a letter was missing from my email and thats why i didnt get an email either. That got fixed and i was assured i would receive a call the next day. The next day i didnt receive a call and so i had to wait til monday to call them. I called again and someone put me through to someone in charge of deliveries. I was again told they tried reaching out to me the first time. Which i again questioned, no message? No text? No second try after 2 weeks? She said she couldnt find my shed, but assured me that it would be found and we made an appointment delivery date. The date was 3 weeks later but i was just happy things seemed to be rolling. She told me i needed a permit which i didnt have, so i went and got one that week. I was receiving emails about the shed coming so i also ordered my router. I kept getting delivery reminders. I took work off the day of delivery. The day before i got an email saying that i would receive a call in the morning about the shed for delivery. So i made proper parking arrangements to make sure a shed could get to where it needed to be. 12 rolls around and i finally give them a call. They told me the shed had been a problem for a while because it was re-sold. She asked if the regional salesman reached out to me and i told her no, again i never received notice of a mistake on their end. So she said she would tell him to contact asap! She also said that normally they would normally take a similar display model from. another store and replace it. Really i wouldnt want that anyways. I wanted the one bought because it was in great condition. So i waited the rest of the day, and waited for a call the next day until 1. Thats plenty of time for a regional representative to give a call to an upset customer. She said "oh he hasnt reached out to you?" No AGAIN!! STRIKE 3 I went ahead and cancelled everything. I will never attempt business with them again. This was the worst service ive ever received and im very disappointed it came from an american company. (At least my cnc router came on time)

Installation went as scheduled after foundation and city inspection was done. The work crew of two were very professional and cleaned up afterward, nothing left behind, nothing damaged. Venetia Williams, sales and design consultant, guided us through the process of selecting a shed, adding windows, flower boxes, a door with an appropriate design, and matching colors. She was very patient and polite and pleasant to talk to.

So much better then I had expected. Have, to be honest, was a little leery at first reading some overall reviews. Went in and spoke with Phil (very helpful and on top of things) had it ordered and was delivered within two weeks. Was also very impressed with the guy's who had installed the garage very professional and very clean. Neighbors have all complimented me on the new garage very please with purchased.

It was slow to start. I was supposed to get a call from them within a week after purchasing the garage to get on the schedule. I had to call them after a month went by to see what was happening with my project. The concrete company they recommended to lay the foundation did a good job but I had to keep calling them about permits and getting on the schedule. There was a lot of confusion between who would be pulling the permits for my project with the city and it led to a two month delay for my job. Once they got started everything was finished in a timely manner and they did a good job. They were definitely the lowest price I had quoted for the job so any delays were worth it.

The quality of the shed is the topnotch. All of the personal contact I had with Tuff Shed, whether it was the sales department over the phone or with those assembling it in my backyard was positive. They were professional, courteous, and efficient. The salesman was able to offer good advice regarding a few of the options, in some cases actually saving me money. When Mike and Brian arrived to assemble the shed, they worked very systematically and thoroughly, paying great attention to details. Even though it was a very hot day, they didn't take any breaks. Although they worked quickly, they were not in a rush—taking time to do the job right. Furthermore, they accompanied me as I performed the final inspection and it seemed like my satisfaction was their goal. When finished, they cleaned up their work area and were generally respectful towards my property and myself. All-in-all I was very pleased with everything and they did a commendable job.

Ugh, that's all I can say. Several months ago we decided to tear down our rotten old shed and install a new and smaller one. I created a quote online and Phil, the salesman for the Livonia location, contacted me the next day. A few days later we went to the showroom to look at the models in person and we decided to make a purchase. Phil was great to work with, and was very accommodating when I made a few changes to the order a couple of days later. As our installation date approached, I called Phil to let him know that we were making some changes to the layout of our yard and needed to push back the installation if possible. He said it wasn't a problem, and told me to call him as soon as we had the yard work done so they could reschedule the installation. On the day that our installation was originally supposed to happen (but which had been temporarily canceled), I got a call from Stef, the person in charge of scheduling installations, telling me that there was a problem and that our shed accidentally was loaded on a truck headed for some far-flung town. I told him it was okay, since we wanted to postpone the installation anyway. Apparently there was a communication breakdown between Phil and Steve. But no harm done. When we got our yard situation settled, I called to reschedule the shed installation and received a date several weeks later. I took that day off from work and expected the crew to arrive in the morning (as I was told). When the crew didn't show up first thing, I called the Tuff Shed office and left a message for Steve. No response. I called Phil. No response. I waited a while and called back, still with no one in the office. Finally, around 12:30 pm I called again and this time managed to get Steve on the phone. He checked the paperwork and said we were on the installation schedule and that I would probably receive a call in 30-60 minutes from the crew letting me know they were on their way. By 3:30, I still hadn't received a call! I contacted Steve again, who said he would get to the bottom of it and let me know. He contacted the production manager who sent a text out to the crew, but I still never received work back on what was going on. In the end, the installation didn't happen. I had wasted an entire day's vacation sitting at home waiting for a crew that never showed. I called Steve and left a message letting him know how angry I was. On Monday morning I called back to see what was going on and was told that the crew would be out to my house in the afternoon. I was already at work, so I took a half-day and headed home to wait for them. Again, nothing. By 3:00 they still hadn't arrived, so I once again called Steve. He must have finally gotten a hold of someone because I received a call at 3:45 from the installer letting me know he was on his way. The installer got there at 4:15 and a few minutes later a guy from Tuff Shed showed up with my shed. It turns out that the installer was a sub-contractor who was not scheduled to install my shed but who got the call at the last minute and took the job. The poor guy was alone and working in the heat after hours after already installing other sheds all day. By 8:00 pm he was looking downright exhausted, and he asked if it was okay if he came back the next evening to finish up. I felt terrible for him, and, trusting that he was good on his word, said I didn't mind. True to his word, he showed up the next day to complete the installation. I give the installer an A+ across the board for being hardworking and courteous. I have absolutely no fault with him, as he picked up the job at the last minute and did his absolute best. The communication within the Tuff Shed office, however, is SEVERELY LACKING!!!! I should have received a call the day before my installation letting me know approximately what time the crew would be there. Then, that day, I should have received a call letting me know when they were on their way. Problems occur, and I completely understand. But someone with some sense of customer service should have made sure that I was kept informed at all times. In the end I wasted a day and a half of valuable vacation time waiting for the shed to be installed. That is not the kind of service I expect when dropping $1700 on a product/service. The shed looks great and is very well constructed. We are very pleased with it, and it looks infinitely better than our old one. The sub-contractor installer (I believe his name is Reed, or Reid?) was fantastic, and he deserves a huge raise for the herculean task he performed. Tuff Shed itself, however, gets a big fat "F" for their customer service.

unknown

unknown

We were so impressed at how quickly the barn was built. Sections were prefabricated at the warehouse and brought here. 4 guys work steadily and no motion seemed wasted. We are very happy with our barn.

.

unknown

unknown

Called the day before to provide details on arrival time. Two guys arrived on time with all the Lumber and misc materials to complete the job. Took about four hours to finish. Cleaned up the area when finished. Had two minor issues which I will take up with the Salesman when making the final payment. 1. First two windows delivered had bent frames. Third one okay. The Installers found the issues and alerted me and called for replacements until they got it right. 2. Door know attachment chipped out some of the wood. Does not impact function as the door is a steel frame(very sturdy), but cosmetically wrong. Found this on final inspection and noted on the completion of job report before signing.

unknown

the guys came, built my shed, cleaned up and left.