SURFACE SOLUTIONS

I was very pleased with the services. The bathtub is beautiful and looks like a new one. The gentleman who did the job was very pleasant and helpful! A++++

Went well...the whole process from setting up the appointment to the end result. Job turned out great.

Excellent. Extra work involved as they had to prep the surface more because of last job from another company.

It was a great experience. Appointments were made and kept. I'm very satisfied with the work performed. I would definitely recommend Surface Solutions to my friends.

Not well finish was very poor and on receipt it stated there was an issue with surface prep resulting in fish eye and he would rework. I have been unable to contact this person they go under several different company names. Bathatastic, Motor City Refinishing. Owner is Chris and is a smooth talker till check clears.

it was well done. Great experience.

It went great. The tub looks better than new!

First time they came, (A) the tub was unbelievably grainy...to a point where it actually caused abrasions of the skin---like tiny glass shards. There were (B) 3 large spots on the front of the tube that were just just missed and (C) paint came off the ceiling where tape was used. Had they not missed the 3 areas of the tub and needed to come back for a second round, their response was that "the grainy surface would eventually wear down"! (This was so bad that you could not take a bath without cutting the skin.) They were very responsive and came back after some miscommunication regarding the exact date. The company owner came to fix the job; this only afforded him an opportunity to provide excuses for the lousy job done in the first place. He said that the shards on the tub were caused by grout left on the surface (Wrong, because I bought a shop vac and vacuumed the surface before they arrived and the shards were/are also up the sides of the tub....gravity would have made them fall to the bottom.) Next, he said that the the areas that were just missed the first time around were "rubbed off"? Finally, the paint that came off with the taping was caused by a "thin" paint job. Before they arrived for the second round, I wet sanded the surface myself as they said they would do ...and guess what??...they did not resurface the sanded part!! Now, part of the tub is shiny and new looking while the tub base is wet-sanded and scratched! I am guessing that dirt will eventually show in the wet-sanded surfaces. The smell is absolutely toxic. I had to take down the shower head and remove everything from the bathroom and miss a day of work so that the job could be done again. To go through this TWICE without having the job done RIGHT is very disappointing. While I do not usually write reviews, I sure do read them! And this is why I have taken the time to write a review.

I had my bathtub liner removed and then the bathtub itself re-glazed and they did an excellent job!

It went very well. From sales to actual job performed. Very professional and explained process and follow up care afterward. Very happy with outcome and would highly recommend this company.

Chad and Dave showed up on time and we are pleased with the completed project! The guys worked non stop and did a great job cleaning up. I won’t hesitate to call Style Source again. Thanks!

Work was done efficiently and professionally. Steps were taken to control fumes & dust from venting into the rest of the house- as much as possible. Bathroom was left clean. Tenant says the tub is much better. But cleaning with dish soap (as instructed) is not as easy as she anticipated. Of course, nothing stronger is permitted.

We were very pleased with work that was done, we ended up needing a permanent liner for the bottom of our tub after we we noticed the next day after glazing on bottom of tub developed air bubbles. We were able to get an appointment quickly to address problem. Our technician Dave was great, he was prompt and very knowledgeable. He listened to our questions and concerns and addressed them. I would highly recommend this company.

The tub looks excellent. The work was done on time, professionally, and the communication leading up to the date of the job was excellent. I was able to arrange everything via email which made fitting in the communication during the day very easy. (I literally set up the job, forwarded pictures, received feedback, and paid the bill, all through email.) We did have to wait about 2 weeks to get the work done as they were booked for some time. The refinish only took one day and made it look like new. We would definitely use them again.

Many years ago we had the tub resurfaced & it was now badly peeling & unattractive. We covered it up with a rubber mat & used it when we had out of town company or when my grandson stayed with us. The tech that came out & did everything right & with a minimum of mess (which I was concerned about). It looks like a brand new tub now.

They were very, very nice and the guy, he just went out of his way to do a, you know, he must of touched up stuff and what have you, and he was just very, very nice. It was super, we would highly recommend them. It was just a run of the mill type thing because we had, had that tub done eons ago when we first moved into the house and all the stuff was pulling of, just from cleaning and then also we put one of those suction cup mats, and that pulls a lot of the stuff off too from the place we originally had it done. So he had to do a lot of sanding and what have you and it came out beautiful and we had the textures put on the bottom. We got a 19.99 discount for Angie's List. They did a beautiful job. And thing he closed every thing off too. When they do the sanding that fine white powder, it's a mess but, it wasn't all over. He had a vacuum. He had a fan going and plastic he laid over the door. It was very professionally done. We were concerned, yeah you get concerned about having stuff like that, you think oh god, now the whole house is gonna have this junk on it you know, but it wasn't. It was great. We highly recommend them to any one. I thought the price was fair. He was here when he said he was gonna be hear. You didn't have to wait for ever, or wonder where the heck they're at. I didn't take really, I don't know three, four hours about to do it. It looks like a brand new tub. Beautiful, beautiful. I.m so happy with it.

the surface of the bathtub was very grainy like sand paper

He did an excellent job. I liked the punctuality, professionalism, and friendly personality. I'd recommend this company to others.

The Surface Solutions employee did a great job. He arrived on time, answered all my questions, and completed the job satisfactorily. I have hired this company to come back and glaze a second tub.

On time. Clean. Had a minor flaw in workmanship. Came back right away to correct.

Great experience from start to finish. Very courteous to set the appointment, then they confirmed it a few days before and sent a to-do list to prepare. The technician also called when he was on his way and arrived within the time frame they set. Did a great job, and even after we had an issue with the tub (which wasn't their fault) they stopped back by when they had another job in the area to assist and make sure we were happy. Very satisfied with the experience and would hire them again.

I wanted a tub reglazed as a gift for my daughter. She called during business hours, nobody answered, she left a message, finally two days later somebody called her back but she was not able to take the call. I called them on a Wednesday during business hours, left a message. Three days later on a Saturday I called again, no answer, left another message. I called again Monday morning, finally spoke to a real person and told them how disappointed I was that, number one, they don't have a real person to answer the phones, and number two, that it took two weeks to finally get in contact with them and that I was the one who had to call, yet again. I told them I was very disappointed that no one returned my call in a timely manner and said I would not do business with them. I called them back later in the day to let the owner or manager know why they had lost my business and she sarted arguing with me that they may be on another line or have to "go to the bathroom," to which I replied then you need another person to answer the phones because you just lost my business. I went on Angie's List to get a reputable name and chose this one but am extremely disappointed in their phone response to potential customers. If she had acknowledged that they may have been deficient in their phone follow up I would have accepted that and probably done business with them but when she started arguing with me I was done.

Work was done quickly and the job came out beautifully! Would definitely use this company again.

The rep was very knowledgeable and honest and I felt very informed. Ultimately we decided to do a complete tear down and did not need their services but would have gone with them if we decided to resurface.

Great! Brandon is a punctual, polite, and very hard worker. Answered all questions thoroughly. He should give lessons to the public at large for good customer service. Surface solutions was also going to replace our floor tile, but the person who was going to do this job was injured. Surface Solutions recommended another tiler. We have contacted this person, and the work should be done on the date we originally scheduled.