Superfly Movers

This was so long ago, and I wasn't the primary person they were helping, I am just tired of seeing this every time I sign in.

It went as expected. There were three young men that were easy to work with, following directions well.

They moved the furniture from one house to another.

do not deal with this company

The day of the move started off a little bit rough as the three-man team (I had been told there would only be two movers, but the extra man-power didn't seem like a bad thing to me) showed up at the wrong location a full hour earlier than scheduled. Because they had not called to warn me that they were running early I was caught by surprise and had to scramble to get everything ready for them (for example my roommate was still at work with the keys to her storage unit). The rest of the move went smoothly and efficiently. The men were kind and helpful and I didn't even think twice when they requested that I pay them in cash (even though I had been told when I called to confirm the appointment that a check would be acceptable). I ran to the bank & even tipped them 20%. I regret that terribly now. About an hour after the movers left, my roommate realized that she was missing two glass tops to two different tables. I also noted that a decorative molding to a desk had been damaged and a full length mirror was found shattered in the dumpster. The mirror was inexpensive & no great casualty, but it seemed very unprofessional to just throw it away without mentioning that it had been broken in the move. We called the company to ask about the missing glass and broken desk & they said it had accidentally been left on the truck and they would bring it to us the next day. They also asked us to take pictures of the desk so they could look into fixing it. That was three months ago. Although we have contacted them countless times by phone, and even sent a letter from my attorney (which was mailed back, claiming the business is no longer at their address on Schoolcraft) nothing has been done to return, replace or repair our damaged goods. Each time we speak with someone at Superfly they make empty promises to return the glass tops or we are given the runaround (often we are given different names or phone numbers to call). In sum, I would not recommend Superfly Movers to anyone. The men who helped us the day of our move seemed fine, but the complete inability to solve such a simple mistake is unacceptable and unprofessional.

They were very professional, very prompt, and overall a good value. They were on time and completed the move in less time than we expected and didn't even charge us the full rate.

I had my appointment for movers scheduled for 9:30am. When the movers hadn't arrived by 10:15 I called to ask where they were and they told me I had canceled the appointment. I had not and, in fact, had called to confirm the date and time just a few days earlier. I had to call back several times throughout the day because the manager told me he'd "call me right back" and then hadn't called 3 hours later. I was told the new arrival time would be between 4pm and 6pm that day and that I would get an extra mover to ensure a quick move. When the movers actually showed up at 8:10pm (not in the 4-6 window at all) they did have an extra mover but told us that we would be charged for the extra mover. I was at the new house and didn't know about this until my husband told me when they all arrived with the loaded truck at the new house. I immediately told the movers that the move was already paid for through an Angies List deal and that I only paid if they went over 3 hours. The mover then told me that he had his own company and wasn't paid through Superfly Movers; he was contacted by the manager of Superfly Movers with a job that they said they had no intention of doing because they were on bigger jobs. The man then called the manger of Superly Movers and he told me that he does not work with Angies List and that I would absolutely have to pay the movers full price. I showed the mover the Angies List receipt and offered to email it to the manger of Superfly. He said it didn't matter what I had in my email that he didn't take credit card and didn't get paid through Angies List and that I could fight the charge through Angies List but he was going to call his lawyer if I didn't pay the movers. I told him to feel free to call his lawyer and we ended the call with him telling me he was on his way to my house. He then called me back about 2 minutes later to tell me that he "just" received an email from Angies List (I bought this deal on 7/9 so he surely had the email before that night), but it was only a $250 credit and I would have to pay the extra. I told him I had a receipt saying I'd paid $447 and had no intention of paying any more than that. He ended the call saying he'd call the movers that were at my house and talk to him about it. The mover came in a few minutes later and told me he'd be giving me a receipt that said "Paid in Full". Moving is already a very stressful time and this was by far the worst experience I have ever had with a company. The manager was never apologetic about being late and then was extremely rude and threatening when discussing the Angies List deal. I will not be using this company again and I will likely not feel safe buying another deal from Angies

The review needs to be in two different sections, one for the movers themselves, and one for whoever happens to answer the phone and do the scheduling at their headquarters. The guys who came and did the actual move shouldn't be faulted for the main company being incompetent. I rate the company an F, but I'd rate the guys doing the work an A. In the ratings I gave an F for responsiveness and punctuality (fault of the parent company) but a C for quality and professionalism (an average of F for the company and A for the movers themselves). The price I would give a C, since it seemed fair to me, but the move was not done completely. The company: I called the day before my scheduled moving date just to confirm, and everything was still all set, or so I was told. On the moving day after the end of the 4 hour window of arrival I gave them a call and was told they were running late from a previous job. It really sounded like the guy who answered didn't see my move scheduled, since he had to take down all of my information again. Maybe I fell through the cracks somehow, I really don't know. I understand delays like this can happen, so I waited. I got a call from the movers saying they could arrive later, and by the time they arrived it was 4.5 hours after the end of the scheduled arrival window. They arrived with a truck that was smaller than I was told we would get. I was given the same "the big truck is in the shop" line that another reviewer mentioned. The smaller truck meant I had to finish the move the next day using my car because there was a bunch of stuff that just wouldn't fit in the truck. The movers: The guys who came to do the actual work were very nice and did their absolute best to fit as much as they could into the truck. They were professional and worked hard the entire time, they didn't slack off or waste any time at all. They handled everything with care and did a good job loading and unloading. I have no doubt that if they had brought the right size truck then everything would have fit with room to spare. It's too bad that good workers like this have to be associated with the terrible parent company. Overall: Decent price, but at the cost of a significant hassle. I cannot recommend the company at all, but the workers were good. I was told on the phone that they recently got bought out or changed owners, so it may or may not be Beast Moving or Superfly Movers, who knows, but I wouldn't bother with either. I do not recommend using this company.

DO NOT USE THIS COMPANY AT ANY COST!!! They damaged our furniture due to their unprofessionalism, continuously promised compensation in exchange, and never followed through. Here's the story of our horrific experience: The crew showed up on time, which was great. They loaded the truck and then met us at our new house to unload. So far so good. That's when the trouble began. They tried getting our couch in through the front door, but were having some trouble. So they decided to stand it upright and simply slide it across our wood floors. Not a problem, except they didn't put down any sort of sheet or protection. So it seriously scratched the wood on our couch and put a rip in the fabric. Once they finished, I showed them the damage. He told me there was nothing they could have done to avoid this; I pointed out that they could have put something on the ground to slide it on, and he just shrugged. They asked me to sign a waiver saying everything was ok, but I refused. The guy called his supervisor, but s/he didn't answer, so he said he would sent me a check to compensate me for the damage. I told him I still wouldn't sign the waiver, but I paid him. Flash forward: After almost 3 months, numerous e-mails, phone calls, and text messages, we still are without the promised compensation. I called the company again 3 weeks ago to see where the money was (my 3rd such call), and the guy told me that they had just purchased the company and it was under new management. He said he hadn't heard of the issue (apparently the old company never mentioned it to him), but he said it wouldn't be a problem to send us the compensation. He asked me to send him my contact information, which I did. Still no response. I called back a week later and got a different individual (from the new company). When I told him the problem, he said he hadn't heard anything about it and there was not much they could do because they were the new company and had not assumed the old company's liabilities. When I pointed out that the new company promised me the compensation a week earlier, he said he would have to talk to someone and call me back. I told him that it had been 2 months and I hadn't heard anything; I was on the verge of writing a very negative review on Angie's List. He responded, "we have lots of negative reviews." By the way, I still haven't received a call, and, after numerous promises, it has been 3 months and I am still here with a damaged couch and no compensation. Do not use.

contacted the mover in regards to their Angies List Deal to take advantage of their great moving rates. They responded to my initial email about the cost and I never heard back from them after multiple Angies List messages, voicemails and emails on their webpage.

I couldn't be happier with my move this morning. Eric (leader), Nique & Mario were AMAZING! It started out good and just got better. Eric called when he was 45 minutes away. The "clock" started when they arrived. They were efficient, very careful & organized. Eric did a great job of loading the truck, covering and securing everything. They plastic wrapped my furniture with drawers and doors so they wouldn't open--a more-than-expected service! The unload was equally successful. They had to navigate lots of stairs with turns (load & unload) & did a great job. Extra special thanks for getting the treadmill out of one basement & into another. And a 1000 thanks for successfully carrying the 6' 6" solid wood, glass door, antique bookcase up the tight staircase without a mark on it--an execution that could have only been done by strong, smart movers. I will use the same crew again for the final move. Thanks moving crew--u r the best! PS. John-the-office-guy, thanks to you too! :-)

Scheduling went smooth and they said that they would be able to accommodate my preferred time. Not so fast...they weren't at my home when the appointment was to begin. I called them and was lied to continuously about why the movers were late and when they would arrive. Ultimately, they came 3 hours after the scheduled time which caused me to delay the cleaning of my house and of course delayed my own ability to leave the city when I planned to do so. Fortunately for the company, their movers are great (John and Scott). If they could just have people in the headquarters with the same professionalism as their movers then this place would be great. Since they don't....schedule this place at your own risk. I won't make the same mistake in the future. UPDATE: I just wanted to respond to the vendor's rebuttal here. The vendor claims that I had unreasonable expectations for the move and that they were late because the first job of the day ran long. Nice story but not true. My appointment was for 9:00 AM. If I was not the first job then what time did that job begin at exactly? Also, the mover confirmed that I was the first job and the reason that he was late was because headquarters did not inform him that the job was in Ann Arbor which was more than an hour from where he lived. Finally, there was no verbal abuse. We worked together with the movers and often sat down together to take water breaks. Further, we tipped them additional money because they did such a great job. Again, the company's rebuttal confirms everything I stated above that the people at headquarters could be improved and the movers were excellent.

Kept me posted on arrival time. Everyone was polite and respectful. I think they could have been more careful with some of the larger items.

Arrived 6 hours late to a morning move, movers were inefficient, and damaged several items. Bad all around experience (except for Peggy, who was very pleasant during the booking).

Got this on a Big Deal. The problem is that the deal was written in a way to imply that it was for two movers for three hours with access to a truck. There was no direct note that this did NOT include a truck. After I bought the deal, I was told a truck would be available for a "$100 surcharge." I'm not sure the provider meant to be "slick" and leave out a vital detail; but, careless or purposeful, it meant having to go through the refund process and find another mover. It was annoying and inconvenient when it didn't have to be.

When I called to book our move Peggy was very helpful. She let me know that it would actually be cheaper to use the current moving rate of $85/hour (two men) than to use the Angie's List coupon I was considering buying. She emailed me with all the move details and confirmed a few days before the actual move, which was scheduled for 1pm on a Saturday, with the understanding that the start time could be delayed if the morning job ran late. On move day the start time did get pushed until about 2:20, when Mike and Chris met my husband at our storage unit to begin loading the 26 ft. truck. They packed the truck very efficiently and were able to fit almost all of the storage items, then loaded everything from the apartment that we needed them to get in the truck, and drove everything to our new house about 15 miles away. At the house they unloaded everything to each location we specified (3 level house, so lots of stairs). The movers were very careful with all of our items and extremely friendly and pleasant to work with. We made arrangements to move the last items out of storage later in the week, which was more efficient than having them drive there and back that night. For all the work they did the price felt like a great value. We would definitely recommend this company.

Arrived 3 1/2 hours late did not work very quickly costing more than I expected.

The service went very well. They moved me within the state. They stayed within the 3 hour time frame. They were very punctual and efficient. They took great care of my things and nothing was damaged.

They were great. They were efficient, friendly and willing to go the extra mile. It was the right price. This is the 2nd time I’ve used them.

They made moving easy! Peggy was super helpful and responded to my messages right away. I got the best moving team - Mike and Andre showed up on time, moved everything quickly and carefully. I would ask for them again. Highly recommend this company!

They showed up on the time. They were prompt and careful with the furniture. We were moving things from Ohio to Michigan. We did not have any issues with scheduling. Everything went smoothly.

It went very well, I had them for 3 hours and it was done in 2hrs and 15min they were great.

The service turned out great. They were polite, on time, and they were willing to assist us. They were excellent.

Excellent communication. Worked constantly and fast but carefully so nothing was damaged. Followed our directions for placement exactly. Expected 2 men but got 3 for the same price. On time. Very nice and respectful men. Will definitely use again.

Excellent. Would hire again.