Suburban Door Co., Inc.

These guys at Suburban Door were great! My garage door spring broke the night before, I called the next morning and they were out at my house a few hours later. Punctual and professional! Will hire again!

Service man showed up 1 1/2-2 hours early - called at 7:30 am when I was told 9:9:30 for appointment. We questioned him about the 10 years written in the invoice the previous time we had the spring replaced. He basically accused us of writing it ourselves and said he couldn’t do the work. We had waited almost 2 weeks to get this done because of work schedules and Suburban’s hours. We talked to the owner and my husband was hot, expressing his frustration, disappointment, and unhappiness being woken up early on his only day off in months. The owner said they didn’t need our business. I suggest you don’t give them yours either because apparently the customer isn’t right and he didn’t want to hear anything negative.

Received prompt quote at our home. We had questions about the trim work. We called, visited showroom again and never heard back from the company.

New garage door and opener was installed timely and professionally. Looks great and couldn't be happier. New front and back entry and screen doors measured. Took awhile due to unforeseen circumstances . Quick and professional once he came. Unfortunately, told doors wouldn't be in until after new year. Will update once doors are installed.

Great! Technician went above and beyond!

Fantastic. The representative was on time, courteous, informative, and fast.

Very friendly, professional family owned business. We like to support local businesses whenever possible. Had to have them come back for a door adjustment, an appointment set for the next day. Very happy and we love the new doors.

The technician Aaron felt our present opener could be adjusted to perform correctly again. First he adjusted the door springs. He said they probably had been out of balance ever since the door was installed by another company. Then he made multiple adjustments on the opener. The door then performed correctly again. He said it might continue to work well for more years. He gave us a warranty which included a $90 credit if the adjustments stopped working. He only charged us the $90 service call fee. He said he wanted to save us the cost of buying a new opener if we didn't need it. We really appreciated his good diagnosis skills and expertise!

After researching and receiving a couple different estimates, I decided to go with Suburban door to replace by 2 garage doors (a 16'x7' and 9'x7') and openers. Mr. Sass was right on time for his scheduled estimate. He was professional, polite, and offered me a variety of choices and options. The office was very helpful in scheduling an installation date/time that was convenient with my schedule. The installation crew were fast, professional and friendly. They cleaned up when finished and were helpful in answering all the questions I threw at them. I will definitely be using this company for any future garage door needs.

My garage door snapped a cable on Sunday night. It was hung up on one side, and had to force it closed for the evening. Guide rail on one side was a little bent and some of the guide rollers came out of the rails as well. Called Suburban Door on Sunday nite, and got the answering machine. Told them to call me early Monday morning, and they did. Had a guy out to our house by early afternoon, and they fixed the door. I thought it might be more expensive, but the repair was very reasonable at $100. Only took about an hour to fix.

Did a great job and were very fast and responsive. Would recommend to anyone.

Scott adjusted the contacts which control the range of the door's up and down motion. In addition, he altered the door-to-drive link so this problem should not occur for a long time. This was the second time I had occasion to call Suburban Door, and both calls were excellent.

They were professional, worked clean and the door and opener work great. They offered a fair price. And a good product

Top notch, rough estimate on phone turned out to be right on to the actual repair cost. Techinician was very cordial, thorough and explained clearly the work completed.

Our garage door was damaged. Suburban came out measured and ordered a new door. They came out to replace the door when they said they would and also replaced a spring at no charge. Good company and I would use them again.

They were good and the door worked. Good interaction.

Perfect fit. Took care of problem

They came out for the estimate the same day I called, very quick and efficient. A week later the decision was made for the installation, and they came out the next day. They said Thursday Afternoon and arrived approximately 1:30 PM on Thursday finishing by 4:30 PM. The garage door looks great and the installation is superb. I'm not expecting any issues with the installation. I would definitely ecommend giving these guys a call. They were willing to work on the price when they were informed that a competitor offered a lower price.

My garage doors (I have two of them) would go up okay, but would not go down unless I held the button inside the garage down continuously until the door closed. (I changed the batteries in the remotes without any improvement.) This is a problem on the snowy/icy mornings going to work when I had to back the car out of the garage, get out of the car, walk into the garage, close the door from inside the garage with the hard-wired button, and walk out the man-door and back to my car. Ugh! I had another company come out and tell me that the doors went up and down fine and they didn't see anything wrong (and I paid them a $45 "minor visit" fee.) The next day the problem resumed. My parents were really happy with Suburban Door installing their new door and opener so I decided to call them. I called them on a Wednesday and they came out the next morning (after first checking with me to make sure I didn't need "emergency" service. I did note their website shows a 24 service for emergencies if necessary.) I was not able to get off of work to be home, but I gave them the outside door code and the technician (a very nice young man by the name of Gret) called me after he arrived to tell me he had diagnosed the problem (the eye-beams were not properly seated in their sockets). He cleaned and lubricated the doors, tightened the housings, and assured me that both were working fine. (I paid with a credit card over the phone to the very nice woman, Norma, in the billing department at the Suburban Door offices.) The total cost was their $90 service fee - no parts were required and no "extra" or hidden fees were added. No upsell on trying to get me to add services either, and they offer a 90 day warranty on their work. :) I am happy to report that not only do the doors go up and down, they are actually quieter in operation now than they were before! I am very pleased and would recommend Suburban Doors to anyone.

My only complaint was they showed up 3 hours earlier than scheduled and I was not home. They did come back and install everything that day. Later I had a few problems with a window insert and they took care of it in a timely manner. I'm very happy with the service and product they sold me and I would use and recommend them in the future for replacement doors in my home. They don't do high pressure selling and let you take your time on your selection. Very nice family business to work with.

Experience was great. Installers were friendly & very knowledgable. Installer made suggestions as to which level the windows should be located - he was exactly correct! We had an issue with one of the door windows leaking & Suburban was very prompt & professional in their response to us. The issue was fixed quickly and with the first attempt. Highly recommended!

I have used them for 25 years and they are the absolute best. They have done all of the work for all of our homes. Their pricing is an excellent value compared to the quality of work that you get. I have never had a comeback; they always fix it right the first time. If you've got a garage door problem, call Suburban. I will use them again in the future.

I had a broken garage door opener.I called for service at 6:30 pm the the night I noticed it and submitted a request for service and was told someone would be there in the AM.A service tech came at about 9:00. Said the garage door motor had a cracked gear box and it had about a week left.He explained that I needed a new door opener. I decided at have a new one put in. He said Jim would come out to install that and would call back with a time.I got a call right back saying Jim would be out that afternoon.Jim came and installed the new Liftmaster opener. Took about one hour. The new opener is quiet. I also was given a key pad which I never had plus an indoor door monitor.I am very pleased all around.

After contacting another company who didn't get back with me until 24 hours later, I called Suburban. I scheduled a spring replacement for that very day. The person arrived on time (actaully early, as I had to come home from work and he was already there). The repair took only 1/2 hour. He also noticed a bolt missing from one of the door panels on the inside of the door. He went ahead and replaced that at no change. He had me test the door several times to make sure I was satisfied with how it operated. Excellent experience!

My experience with Suburban Door Company Inc was good. I was very happy with their service. I had them out twice and the quality of the work done was good. Their responsiveness was good. Their professionalism was very good.