Kelley Brothers

I have never had a company try to take advantage of me for being a woman like Kelley Brothers did! I called them for service on my Generac generator and they made me pre pay $1,300 to replace my control board. Once the tech was here he knocked on my door to tell me I had to pay for another part that was $180. The lady in the office has zero information on that payment. She doesn’t even know what I was charged for and if I wouldn’t have had my bank statement they would have denied taking the money at all! After I paid the $180 the tech said he didn’t even have the part and left. He returned a few weeks later, worked on my generator for maybe 40mins, and was knocking on my door again. This time he told me I needed another part that was over $600. When I asked questions he told me that he already spoke to my husband as if he couldn’t be bothered with some “house wife”. I didn’t pay him and I received an invoice stating the job wouldn’t be finished until I paid the entire amount. That didn’t sit right with me considering my generator wasn’t running and I was already over $1,500 in! I called another company for a second opinion and they came out and had everything running within 30mins! The only part that they replaced was the CONTROL BOARD that I had payed $1,300 for in the beginning of all of this! The other $600+ part DID NOT need replaced and my generator is running beautifully! The other company charged me $800 for everything! They also replaced some spark plugs and went through the entire generator to make sure everything was working properly! I’m currently waiting for Kelley Brothers to refund all of the money that I paid them since they didn’t replace anything that I payed them for and after sending multiple emails they have not contacted me! As a stay at home mom with a first responder husband I am so disappointed in the way they took advantage of me! If I could give a ZERO star review I would! Do not do business with Kelley Brothers unless you are ok with supporting a sexist scammer company!

Kelly Brothers was recommended to me by a friend last year when I was having trouble with my generator. that went well, he was here about 2 hours and fixed the problem. No parts were used , just needed adjusting , but while he was here he checked everything. The bill was 320.00 which I thought was fair and reasonable. Also the bill was completely itemized out. Now this visit , AC not working , after telling him how it was acting , he went right to the capacitor , checked it , BAD , went to truck , came back and said it would be 528.00 . I thought the capacitor must be very expensive , so I said go ahead . That fixed the problem , he did a couple of checks of the condenser , all good ,all done start to finish 30 to 40 min. It seemed high to me so when he asked me to get rid of the capacitor I said yes . The Tech. was friendly , he explained everything to me , very professional . After he left I looked up what a capacitor cost out of curiosity , mine runs 11.00 to 30.00 dollars , depends on where you buy it. Also , the bill just says 528.00 , not itemized . When I called for a itemized invoice , the manager just mumbled his way through saying { I dont have the flat rate book in front of me } . Also , when you google " What should it cost for a AC capacitor with labor" It says 125.00 to 300.00 with the average being 170.00. In the future , I will NOT be using or recommending Kelly Brothers.

Not a fair business, for a $18 part, they charged me whopping $265!! $365 for 10 mins work?! It’s a ripoff company, stay away.

$400 for a filter change and a $20 part. A friend of mine took a look at our system a few days later and told me he wouldn't have charged me more than $120. I'm all for supporting small businesses, but not when they maintain these types of practices.

In a cold November 2014 we had flood and it took out our furnace. I was familiar with Kelly Brothers from listening to The Inside Outside Guys. I called and spoke to Mr Kelly directly. He was very kind and said they would be out that day since it was cold and we needed heat. They came out put in our furnace and charged us the lower price of what Mr Kelly said it could be. We were so happy and warm and our gas bills are so much lower then they use to be. I would recommend Kelly Brothers to anyone and have. This past October we called to have our furnace checked and cleaned. Nick came out, he was very helpful answered my questions. just very greatful for this company.

Another company in Canton they appreciate them too and they said that they had a good experience with them.

The service was great. They were very efficient and the quality of the work was excellent. They've come back twice to check the generator to make sure it's working properly.

They were friendly and professional and did a quality job. We used them again last year (2016) when our furnace went out. It turned out to be just a clogged sensor hose from use not getting the furnace cleaned yearly and not replacing the filters often. However, they still were still kind enough to book it to the warranty at no cost to use even though they normally charge for cleanings. Some kind of split happened in the company and a new company sent ads to all the former Kelly Brothers customers. However, we we continue using Kelly Brothers because they were still prompt, professional, and friendly.

This year we needed a new battery and spark plugs. This is our second year with Kelley. Their work on our generator surpasses any we had prior to Kelley. The technician was very thorough and we are satisfied with their excellent work. We also bought a two year maintenance contract.

Everything worked okay. The first group that came out from Kelly Brothers put in a generator and I have to give them a very high professionalism. The guy who came out the second time to get the furnace ready, he was a new guy and he wasn't as good as the first group. They put in a new thermostat and charged me a lot of money for it. I didn't think $200 was a good price. I didn't appreciate the language he used. For the generator, they did high quality work. For getting the furnace ready, I hope.

Everything worked okay. I have to give tem very high professionalism grade. I think they did high quality work.

Work was professional and well done. I did find one error on the humidifier installation and they came back the next day and fixed the problem. The price was slightly higher than other quotes but these guys are great and a local company. They offered 10 years on parts AND labor. Will re-hire them again without questions.

Excellent! David, the electrician, was exceptional, worked fast, and cleaned up. very satisfied with his professionalism!

The experience was excellent. They have quite a crew and were all very professional. They went over and beyond the norm to make sure all work was completed and tested to my satisfaction. I will highly recommend this company and I will use for any future projects I may have.

Excellent company, workers were very knowledgeable, polite and helpful, they laid down tarps so they wouldn't track snow in the house, swept up all debris, couldn't ask for more. The biggest problem, was not of there making, but it was, waiting for are Village inspector to arrive and make a final inspection, two of there workers stayed for hours, after completion of the job, waiting for the inspector to show up, he finally showed up late the next day (so he said), we weren't home. I would highly recommend Kelley Bros. They are A+ nsfer box

I came home to a very cold home. The furnace was not working. I started calling after hours lines for various providers based on Angie's List reviews. Eddie represented the 4th or 5th company I called, but was the first technician to respond. As I stated above Eddie was on the phone with me for about 20 minutes trying to help me solve the problem myself. Eddie was ready to come to my home and help, but another provider called and was almost at my home. The quoted price was higher then other providers but the timing of the other provider is why I chose to use them. Kelley will be at the top of my list for my next problem. Thank you Eddie.

Excellent installation, personable crew, etc. I think their prices were a little higher than some others but we liked dealing with a stable, solid, somewhat large company so we went with them for the trust factor. We haven't regretted it. By the way, we have learned that installing a whole-house backup generator is incredibly effective for completely protecting the whole neighborhood ... the power outage rate has dropped to about 10% of what it used to be before we spent the money! ;-) The one thing I would do, if I were Kelley Bros, is to give their phone answering person (who apparently is often the only person in the office) some pretty complete instructions for some basic things, such as what to do when the generator red light comes on, or where the reset button is and what to do with it. The Generac owner manuals are awful. When the Kelley Bros phone person says "use the reset button" and refers us to the manual (which does not mention "reset button"), it is just frustrating. Customers shouldn't have to wait around for a service person to call us back on how to do this apparently very simple, but not quite simple enough, action.

I have been working with Kelley brothers to have my generator from Generac repaired since 11/6/2013. It was installed in August. Generac has determined it will be covered by warranty and after completing part of the job on 12/10/13 Kelley brothers determined they had the wrong part. It is now 1/3/2014 and they were supposed to complete the job today but called 1 hour after they were supposed to arrive and said people are without heat so they won't be working on my generator today. They have scheduled my repair for 1/13/2014. IF they complete the job at that time it will have been 2 months and at a minimum I will have been without power twice already this season. We are supposed to get a significant amount of snow tomorrow night and they have informed me they would likely come out, for a charge, if I lose power. They have informed me it's taken so long because "it's a big job." The owner would not answer my call when I tried to speak with him on 1/3 either. Do NOT trust these people.

I called Sue back to say all was well and thank her. I really appreciate a company who has someone on the phones who can troubleshoot like that. It solved our problem without costing us a penny - except for the new batteries. I know there are other companies that would just send a man out and then chanrge you for the call even though the fix was simple. I really appreciate Kelly's honesty in its dealings and we will deffinitely call them back when we need service!!

Installation of the subject equipment was per discussions with salesman. The work included black-pipe gas piping, auto-transfer switch, setting the generator and all interconnecting wiring, including modifications to our circuit-breaker panel to separate the ground and neutral wiring busses. The workers were punctual and professional, I would recommend their work. I asked for a minor rerouting of the wiring from the auto-transfer switch to the generator which was accommodated without question by the electrician. The switch was placed on the basement wall according to our desires. They also were fastidious about keeping our house and yard clean while they worked and cleaning up when they were done. When we interrupted their work to ask questions, they stopped and answered in a cheerful manner. One of the workers even stopped to replace a short screw in our back deck with a longer one to prevent the riser from sticking out (nice touch!). When the installation was complete, they explained the operation of the unit to me and my wife and left us with all printed equipment manuals and demonstrated the actual switchover to generator power for the house and back again. To date, the generator has operated as designed, running for 12 minutes each Wednesday at noon. It sounds like a lawnmower, but then we were told that at the onset. We have not experienced an actual power outage in the month since installation. The proper permits were pulled with the city of Royal Oak and the work passed the initial city inspection. The workers did not have a loud radio blaring while doing their work, which was very much appreciated.

The Master Electrician that did the electrical installation is EXCELLENT! He was professional, showed he cared about the installation and ensured that in all aspects that it was done correctly. The inspector who verified the installation as required by the township also indicated that the work was done correctly and was also impressed with the overall quality of work performed inside the existing panels and in the new transfer switches (1 for the house and 1 for the interrupt A/C Service). I'm looking forward to the next power outage in my area!

Everyone on the team, from Mike Rooney to John Kelley and his staff, were very professional. They explained everything that I needed to know. They met all timelines. I would definetly reommend them.

Everything was exactly as we were told. When they came for the sales call, they were on time, did a thorough job of reviewing our exact situation, and preparing a personalized, detailed estimate. They also explained exactly how the install day would happen. They even said that they are not the lowest price provider. We knew this, but we got another estimate. The Kelley Brother estimate was about 10% higher than the other estimate (much closer than we expected). On the day of install, they arrived at 7:40 am and finished at about 1:00 pm. There were a couple of questions during the install. The guys explained the situation and the alternatives. The power was off for only about 1 hour, while they hooked up the generator to the electrical. None of the workers left until everything was done, explained, and demo'd. Everything was thoroughly and consistently explained. There were no hidden surprises whatsoever. There were no hidden, or extra costs whatsoever. I could not be more pleased with the job they did for us. We would definitely use Kelley Brothers again and recommend them highly to others. They are not the lowest price, but they are the best - so professional, so courteous, so kind, so skilled.

The price was reasonable. We know Mr. Kelley ourselves.

Came out within a few days of request. Determined problem quickly and repaired the breaker. The generator itself was not broken. The repairman showed me how to reset the generator should that happen again in the future. I originally used Kelley Brothers when my generator was not working at all in the fall of 2012. Another company had informed me I needed a new generator (the company that originally installed it) and it was not repairable. The gentleman from Kelley Bros located the problem and had the generator up and running in a few hours. He believes it will last at least a few more years.