Foundation Systems of Michigan

We hired FSM Grand Rapids to spray foam insulate our crawl space and install a dehumidifier to help with the dampness in that area. All four workers, Jalen, DeShawn, Reggie, and Jamont were very helpful, friendly and professional. The crawl space looks so much better than it did and we are happy that it is sealed off from the cold weather. I would highly recommend FSM Grand Rapids for any of your foundation work!

I had a fantastic experience with Jason R.. Not only did he fix everything that needed attention, but he also went above and beyond by addressing additional issues. The final result looks amazing, and I couldn't be happier with the service provided. Highly recommend!

The entire process was easy and everything went smoothly, from the quote to the instillation.

Great job from start to finish. Communication with Carter S. and Jayden B. during the project was excellent.

When working with different individuals, you don't know what you will get. What I got was perfect customer service. Forman Jalen T (JT), Deshawn, Michael C, Dalvin G and Michael B was being outstanding. They took their time to make sure the work was to my level of OCD expectations. They answered all of my questions, even the ones I repeated, and the work that that did for us was 100% quality work. This is a company/crew you can count on.

From the sales rep to the installers, everything was wonderful. They did a very good job and very professional Jonah Hamilton, Logan Dean, Bryant Dozier, Kiko Hartley We’re super nice installers and did a great job.

From Mark who did estimate to JT and his crew (DeShawn, Michael C, Calvin G) itvwad a great experience. The crew was professional. I was treated with respect. Everything was explained very well. They were on time and worked efficiently. They cleaned up when finished. If they were unsure of something I was asked. I would have this crew again.

Was really nice to be treated with respect. Jalen (JT) always wanted to make sure that I understood everything they were doing. At one point , before continuing, Jalen had to take a Step back to assist a complication to make sure the right way to continue. I respect that very much. His co Denzel and also Cody worked so well together. Great job guys . Michelle

They did not drill the blocks to allow water out of the walls. The concrete work was not level in any real fashion I had to grind most of there work to put flooring down.

Marco M, Mario S, and Noel G were excellent and very professional. They helped me tremendously and the cement and wall work was excellent. Thank you!!

We had arranged with Foundation Systems of Michigan to perform foundation work on the outside of our house but the day that work was to be performed we were informed that they would have to work in our basement not outside because they could not get their equipment in. What was performed did work on the foundation but that work messed up our exterior water proofing system and we now have water coming into our basement every time we have a good size rain fall. We had Foundation Systems in regarding this issue and they just what to sell us on their interior water proofing. We had three other companies come in and look into our issue and re-directed us to back to the company that did the foundation work.

Date: June 6, 2024 My interaction with Foundation Systems of Michigan has left me deeply frustrated, disappointed, and frankly insulted. Despite seeking their expertise to address persistent water seepage issues in my basement, the outcome has been far from satisfactory, leading me to question their competence and integrity. Over the course of approximately four months, Foundation Systems of Michigan made multiple attempts to install, test, remove, and reinstall their water mitigation system. Despite their assurances that the problem would be resolved, the reality has been starkly different. The system not only failed to prevent water infiltration but seemed to worsen the situation. This ordeal has resulted in a significant loss of time, money, and patience on my part. The lack of expertise demonstrated by Foundation Systems of Michigan's technicians is staggering. Instead of providing meaningful solutions, they resorted to deflecting blame, suggesting unrelated issues such as a leaking water heater or faulty pipes. Their attempts to demonstrate the system's effectiveness using a garden hose fell short of addressing the real problem—a basement that only leaks during or after rainfall. Furthermore, the company's customer service was severely lacking, showing a blatant disregard for accountability and quality workmanship. This entire experience has not only caused me undue stress and inconvenience but has also eroded any trust I had in Foundation Systems of Michigan's ability to fulfill their promises. In conclusion, I cannot, in good conscience, recommend Foundation Systems of Michigan to anyone seeking water mitigation solutions. My experience with them has been a distressing journey marked by incompetence, poor workmanship, and a glaring lack of accountability. I urge others to seek out more reputable and competent companies for their needs, as Foundation Systems of Michigan has undeniably lost my trust and business for the foreseeable future.

good job on a hot day Jakob W , Austin H, and Aaron C11

They came and quoted the job for my daughter She had some floor joist rotting. they said they could fix it. they charged alot of money to sister the joist. but instead of doing the job right and sistering the whole joist they only did less than 4 feet. needless to say they failed within 2 years and caused her kitchen to fall and cracked the granite and cabinets doors to stop closing. The water proofing was coming apart all over the crawl space. Very unsatisfied with the Job . Then when we had them com out to fix the problem. They said it was going to cost anther $ 5000. Their repair didnt last 2 years . Wouldnt recommend this company to anyone.

Jason Shelton did a fantastic job for us today. He was very friendly, professional, and knowledgeable. He explained everything to us regarding our basement floor crack. It was great to have an expert give us the information we needed. Now we have an expert to help us with any foundation issues. I give Jason and A+.

Joe and James were polite and on time! Joe was extremely thorough and wanted to make sure he was doing the job expected. James was helpful. They were clean. Some young men smell of pot or look like they have not shaved or showered recently. NOT these two. Joe and James were professional in manner and how they carried themselves. They looked me in the eye when answerung my questions. I would highly recommend. This was for a job done June 2, 2023, in Maumee.

Keith Haddix spent an hour, thoroughly inspecting interior, basement and exterior of house. Recommend nothing be done at this time and to monitor the situation with a humidifier. In the next few years, when work actually needs to be done, I highly recommend Keith. professional, kind, honest, and caring.

We recently had FMS work on doing a full crawl space encapsulation on an investment property and had an absolutely amazing experience working with Andy H. to help us get set up with the best plan to ensure that our crawlspace would receive the best configuration to ensure years of hassle-free maintenance. We then had an absolutely amazing group of guys (Jacob S, Jon M, Nick J) come out and install it with amazing speed and efficiency. Upon completion, we were both blown away at how good of a job they did and also just the sheer quality and workmanship that they put into it. If we ever have any more properties with crawl spaces in the future, we will for sure be reaching back out to FSM!

Expensive but excellent work and service

Jason, Justin, and Moises were fantastic! Everything they did was as quick and professional as I could have hoped.

Michael Brooks and his associate came on time for a schedule basement inspection. They were very thorough and explained their findings and advice. They also explained financing options. We decided on the AquaStop Basement Triple Sump Pump fitted to the existing drain tile. With a deposit on the day of inspection, we were also able to finance the remainder of the cost, which helps us get through tax time. On the day of the install, Jacob called as promised to advise us of their estimated arrival time. The crew, Jacob, Dustin, Cesar, and Jaden, were efficient and responsive to questions. They explained all they had done and how each control worked. And best of all, they left the basement super clean after the work was done. Well done, guys, and well done FSM. Thanks for the peace of mind.

Horrible. The floors are still not level and now squeak. The price paid included local permits. The $200 permit fee has not been paid as of Sep 2022 and therefore my township has not scheduled an inspection of their work. I have called several times and issues still not corrected. A guy came out in Sep 2022 and admitted the floors cannot be leveled to less than an inch off and that he could not correct the squeaking.

Lack of communication and professionalism. The drain for the pump coming from my basement was supposed to go out the front of my home, and is what I agreed to. City regulations have it going into my backyard, and into 2 dry wells. These wells are 5 foot deep, hazardous and a liability, and where installed without my knowledge or approval. Had I been informed I would have made a different choice. FSM was given from February to May to contact me, and failed. Only concerned with making their system work. And after installation demanded payment without calling for, or passing inspection. While speaking with a representative, he informed me that I received over $2000. in material for free. I looked up these wells and can purchase them for $126. each on Amazon, that's over 150% markup on material. I'm beyond disappointed.

TLDR; The schematics that I was given for my sump pumps were not accurate and falsely advised that the pumps had backup battery systems when they did not. This lead to damage that was not covered by warrantee. In short you pay professional prices for bureaucratic avoidance of responsibility, and a sump pump system that is guaranteed to work only under perfect conditions. DO NOT TRUST. Crew has always been super nice and professional throughout the experience but the actual system is crap for the money spent unless everything in nature is perfect. Which, you know, is why I need a sump pump system?! For perfect weather?? 1. Battery Issue Got two sump pumps put in my crawl space. Team installed two, single model pumps and gave me the paperwork/schematics for the 'Elite 365 Sump Pump' which states that a 120 AMP battery backup "shall be installed". Power went out two days ago, no battery kicked in. Check my schematics...yup, battery mentioned. Called the business who had ONE support member working phones and only TWO on staff. Had to call back multiple times over the next 4 hours to talk to someone and get a tech out the next day. Turns out, the installation order listed the sump pumps as "Elite 365 Single" and that label of single is the only indication that there is, in fact, NO BATTERY BACKUP for the crawl system that I spent $13,000 installing. So now the water in my crawl ruined the $1,800 dehumidifier that was installed and the warranty doesn't cover pump failure or power outages. $13k for a my crawl to look like the inside of a dirty, moldy ice cooler soon as the power goes out. Power was out for 4 hours, damage done. Company wouldn't do jack. 2. Door Agreed to install a sealing door to the crawl. Found out during that they uh, couldn't do that actually because of the material of the wall. So now I have a crappy, half assed bit of wood with some screws in it that doesn't seal the door and lets water in all the time. Don't worry though! That's not covered by their warrantee either. 3. AC Unit All the AC ducts that run under the house now sweat profusely due to the insulation and are growing mold! Yay! So they talked me into a dehumidifier to install down there for $1,800. Did it's job actually! House didn't smell like mold. Well, until the crawl flooded since there's no battery backup on the pumps and ruined the dehumidifier two days later and isn't covered under warrantee... So they removed the dehumidifier since it didn't work anymore and let me know I could totally buy another one!

It went ok until the City's inspection came up. They failed in 2020 and have not made any attempts to bring they're work up to code or proactively contact me, knowing full well they failed the City's inspection.