BELFOR Property Restoration

They cleaned the affected areas, placed fans for drying, and returned once a day for two days, before removing the fans.

They arrived within 2 hours, cleaned it up, left fans to dry out the basement, and returned twice during the next two days before removing the fans.

I would use them again but I am not planning on it unless I need to.

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Most of the work was done satisfactorily. The communication was very poor. The project took much longer than estimated. After completion, the appropriate paperwork was not submitted to our insurance company, so we are still waiting for the final billing - almost six months later. The entire process was much more difficult than it should have been.

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We had water back up in our basement due to heavy rains. Luckily it was in an area that was tiled and cement but we had some items on the floor that needed to be thrown out and we were not capable of disposal ourselves.

The entire process took longer than we would have liked, but I understand this is the case when going between insurance companies and contractors. The work was completed well, and the project manager was responsive to our requests and our needs. Since then, we have not receive our final billing, nor has our insurance company. Some of the work was not as good as the rest. The overall quality is pretty good, but the communication has been poor.

I received an initial estimate from Coach's that totaled $300.00 After they performed the work, they called me and revised the total down to $165.00. I appreciate their professionalism and reducing the cost. Steve, the installer. was a great guy!

They were excellent. They did a great job. The insurance company took care of the costs. They were friendly and completed the work they said they would do. They were on time and prompt. They cleaned up well and were conscientious. They did what they said they were going to do.

This company will attempt to scare you to death about deadly molds, and spend large amounts of money. Go to the EPA.gov or Centers for Disease Control website and you will learn a *lot*: there are molds all around. My basement did NOT have any deadly molds, or even a mold problem, and they were talking about tearing out drywall and so on and refused to come back until I had spent thousands at second party mold testers (the official websites also refute such services). The neighbor kid and I cleaned this up, and sprayed bleach solution afterwards, and we have no sign of mold and no smells. One caution: if you are immunosupressed or have a KNOWN mold allergy you will want to worry about it. Mold is, however, everywhere, and will only show itself if conditions of humidity and temperature are correct. They suggested I do exactly the wrong thing in terms of ventilation and the like for the situation I had.

The crews sent out by Coach's were friendly, courteous, prompt and thorough with the drying and cleaning process. I would give them my highest recommendation for their know-how and excellent service.

I contacted Coach's on July 28 about cleaning an area rug. Rug covers a hardwood floor, so they only clean it in their shop. It costs $35.00 (each way) for Coach's to pick up and deliver the rug. On July 31, I brought the area rug into them (20-mins from my home). Sharon at the front desk was polite and asked about any stains or problems that should be dealt with. I was told the work should be completed by the end of the week, and someone would contact me. No one called me. I called on Aug. 8 and was told the cleaning always takes 10 business days, and someone would call. No one called. I called on Aug. 15 and was told my rug was delayed because there had been an emergency clean-up for an office/business and those clean-ups always had priority, but my rug should be completed shortly. I called on Aug. 21 and was told my rug would be ready the next day. I picked up my rug on Aug. 22. Cost: $35.00 and it was very clean, like new. But, a frustrating experience, so I probably won't hire them again.

I contacted Coach's on 7/31. Service-person came to my home on 8/2, arriving close to the scheduled time of 9:30. The service-person checked materials of sofa (and did a patch test), and said that due to natural materials and light coloring, he could not use any strong cleaning agents on fabric. He laid down some rags and proceeded to steam-clean sofa. He had trouble with the hose and had to stop and repair it for about 15 mins. The discolorations on sofa were still very noticeable when he finished. He acknowledged it was only about 50% cleaner, but said that given fabric, it was the best it could get, and it would lighten up after fabric dried. Total time: approx. 95 mins. He also steam-cleaned a side chair and ottoman. When the sofa dried, it didn't look any cleaner than before. I called Coach's and the service-person returned within 2 days and re-did the sofa free of charge. This time he used a cleaning agent along with the steam, and the result was very nice. Experience was OK, I may use Coach's again

THEY DID AN EXCELLENT JOB. THEY WERE VERY PROFESSIONAL. THEY CAME IN RIGHT ON TIME AND GOT RIGHT TO WORK. THEY WERE HONEST ABOUT A STAIN THAT THEY MIGHT NOT BE ABLE TO GET OUT. THEY WERE SO GOOD THAT THEY GOT A RED WINE STAIN OUT.

THEY DID A WONDERFUL JOB. THE CARPET LOOKED BRAND NEW WHEN THEY WERE FINISHED. THEY WERE VERY PROFESSIONAL. THEY WORKED VERY QUICKLY YET, THEY WERE VERY EFFICIENT.