ABBEY FLOORING & DESIGN

Scheduled exactly as promised. Moved the furniture out of the room, installed the carpet and then made sure all furniture was placed exactly where we wanted.

I didn't end up using him because I had a scheduling conflict with my dad, but he told me that the would estimate would remain the same and it would be in his system for when I am ready to do the work.

They were nice. They were professional. They sub contracted it out to another company, they got in in decent time and left about 7:00 in the evening. They finished it all in one day. They are reasonable they knew everything they were doing, they helped me take out the refrigerator and the kitchen table.

Our entire experience with Abbey Flooring was a disappointing disaster. Our sales rep, Steve, was great to deal with when making a sale--then when things went south with the install he was impossible to deal with. We had purchased vinyl flooring to be installed in our kitchen prior to listing our home for sale. It was installed noticeable unevenly with numerous soft spots and pockets throughout the floor. People visiting our home would even comment on the unevenness of the flooring. We had Steve come out and take a look and he assured us it would be corrected. Well, he sent back out the same crew--to and quot;fixand quot; it they needed to inject filler into the soft spots. They CUT holes in the floor to insert their filler needles and then smeared glue/caulk over the holes to keep them shut. The new floor look like it had been slashed in numerous spots with a knife. VERY noticeable and looked anything but new. We were horrified they would leave a new floor in such a condition. We called Steve to express our concern and he could've cared less. I asked to speak with a manager and he had the nerve to tell me NO. I told him how disappointed we were in the entire experience and his response was a smug and quot;I'm sorry to hear that.and quot; That's it. We will NEVER do business with Abbey flooring again and tell everyone to avoid hiring them. Their workmanship, customer service and ability to back up their work was absolutely appalling. Save yourself the money and headache and find a more professional group. (I should note, this work was done in 2013--Angie's List made me select a specific date of service and I estimated the best I could. I only recently acquired an account or this review would've been composed earlier.)

We ordered bamboo flooring from this company, and after looking at the samples the store provided decided we wanted Teragren sculpted java. We placed the order, and the flooring came in around July 1. I picked it up on July 3. As our contractor was due to start work on July 7, we figured the timing would all work out. When I got it home, however, I opened one of the boxes to confirm that it was correct, and was surprised that we received plain java (not sculpted as we had ordered). We were clearly given the wrong flooring, which is where this starts to go downhill. We called the store right away and reported that we received the wrong flooring, and Debbie (one of their salespeople) first responded with and quot;what do you expect me to do about it?and quot; When that response wasn't enough for us, as it wouldn't be for pretty much anyone, we were told that it was a holiday weekend and therefore Steve, the salesman who placed our order, wouldn't be able to call us until Monday . At this time it was Thursday, July 3, at around 7:30 p.m., which was within the operating hours of the store. But apparently despite the store being open for business, Steve couldn't be bothered to call us until Monday. Monday, is the day our contractor was showing up to start the job, so the delay of a few days for a call back really was a problem. Debbie did tell us that, from what she could tell, Steve had input the wrong number on the order with the distributor, and that's why the wrong flooring was delivered. We were then told she had spoken to Steve, and he said the sculpted java floor would take 6 weeks to arrive from the manufacturer. After the three-day weekend, Steve did finally call us on Monday. His story was that he placed the order correctly, but the distributor screwed it up. Then he said that it was partially our fault for not checking before I lugged the 24 (very heavy) boxes to my home. It couldn't possibly be that he messed it up, and it would be too much to expect that the store would check what they received from the distributor against what we ordered to make sure it matched. He also said the sculpted java would take maybe two weeks to arrive. Also, according to him, his earlier statement was that it and quot;may take up to six weeks,and quot; although that's not what we were told and apparently was not based on any actual research by him. He did offer us a partial $250 refund toward our nearly $4,000 purchase, but that included the $150 that they overcharged us, as the flooring we received cost less than the flooring we ordered. This amounts to basically $100 off for having to live with the wrong floor for the next decade. We would have been willing to live with this floor for some sort of discount greater than 2.7%, which we told them, but that was definitely a compromise offer as all we really wanted was the floor we ordered. When we wouldn’t take the $100 discount for living with the wrong floor, we got our first real apology. That was when Steve told my wife he was sorry she was being unreasonable. After hearing conflicting stories from the salespeople, not to mention the rudeness, we asked to talk to one of the owners. Steve said that he had spoken with them, and they were fully aware of this issue and wouldn't talk with us. We did end up returning the flooring to the store and buying elsewhere. Of course that meant I had to load over 1,500 lbs. of flooring back into my truck and drive it back to the store (we asked that they pick it up, as we live about 3 miles from the store and this is all the result of their screw-up, but they refused). We also had to reschedule our contractor to a later date, so we get to live two extra weeks with bare concrete floor, and no furniture, in our family room. I have seen their responses to other negative reviews, and I'm sure they'll come up with some excuse as to how we were unreasonable in thinking that getting a different floor from what we ordered was a problem, or how it was everyone's fault but theirs, or how they were willing to work with us by offering $100 off a $4,000 order for getting the wrong product. The theme of their responses to complaints seems to be to either blame the customer, or come up with some kind of excuse as to why the customer is being unreasonable. As a customer, I really don't care whose fault it is that we received the wrong flooring. Even if the distributor is to blame, which I doubt, I expect the store from which we made the purchase to be responsive to our issue (like maybe calling back when we first report the problem, or even saying they are sorry this happened given the huge inconvenience this has caused). If those are your expectations as well, you may want to buy somewhere else.

Installers were very nice. Things did not go very well. Not very well planned out. did not have the right materials for the job. took them an extra day to complete. I have a hugh dent in the middle of floor where the two rooms come together.Will never use them again.

I called to ask if they would provide a quote to install tile that I purchased elsewhere. They asked me where I purchased it. When I told them the location, they said that's not someone they deal with and wouldn't be interested and promptly hung up, leaving me saying and quot;hello?and quot;. No other options or explanations. If this is the way they would treat a prospective customer, what about someone who has actually given them money already? Quite rude.

--carpet and ceramic tile were installed to my satisfaction, the installers were professional Laminate flooring Laminate flooring was laid over a cement floor. I had removed all carpeting where laminate was to be laid, so that the sales person could see that it needed leveling. She said it was not a problem and wrote it up on the Job Invoice----(Prep floors as needed). When the installer came I pointed out the same problem to him, and he seemed confident that he could correct the problem using play sand. He did not do what he said, so the finished laminate floor had uneven boards. I complained to my sales person about the install. She came out and seemed to agree that the install was not done right. Abbey's response was to send the same installers back, who did nothing but complain that they were not getting paid to redo the floor. They blamed it on the materials. Out comes the factory rep next, who blames it on the install. So Abbey sends the same installers back to try and fix it again. Each time they took it apart the problems were getting worse instead of better. I will live with it the way it is. After I paid the final bill I received in the mail a printout of the job proposal. The carbon of the hand written job invoice that I have which reads (prep floors as needed) had been changed on the job proposal to (prep floor in kitchen area. if needed).

Abbey Flooring continues to exceed my expectations after 5 years as our go-to flooring source when the need arrises. Everything from the greeting in the showroom to follow up emails as the job details were finalized was consistent. The installers were prompt, professional, and mindful of keeping the work area clean and protected. Abbey stands behind their service and even worked through our demanding schedules making visits to our home after 6pm on a weekday and accommodating our request for Saturday installation appointments. Thanks to Gordon and Debbie for the exceptional service.

The workers were punctual, courteous, and professional the entire time. They arrived when they said they would be here, explained exactly what they were going to do and how it was to be done. Kept me informed at all times as to progress and finished the job on time.

The salesman in the store answered questions and allowed us to take samples home. The salesman's partner measured the space in our home. However, when the installers removed the carpet and the two previous floors, I was told that we should have paid more money to remove the second old flooring. Our price was only for one floor to be removed. I don't think that should be mentioned to the client, because it is the responsibility of the salesman to investigate how many floor coverings exist. And then because there were two levels of old flooring, there was a sizable gap between the floor and the floor molding. So the installers consulted with the salesman, and I was quoted a very high price to install new floor molding! I think that Abbey should have done this for me without additional charge, because it was the fault of the salesman's incorrect quote. He should have cut into the flooring in the closet, and he would have discovered the two previous floors! So be sure that the salesman correctly investigates what is under the top floor! The installers grumbled that they already did extra work that they wouldn't be paid for when they removed the second flooring, so they weren't going to install new molding for free! I didn't have them install the new floor molding. I had to purchase new molding, and hire a contractor to cut, stain and install it! We are very satisfied with the new linoleum. The installers did a good job.

they did a very bad job of installing. broke my other tile floor and light while doing the job and never called me to let me know that day, but i had to find out when i came home. then they never contacted me afterward either. they were recommended by the contractor that was doing my kitchen who i will never use again or recommended either.

Our overall experience was excellent. We started looking at flooring months before installation, since we first were removing wallpaper and painting almost the whole house. We made many trips to Abbey and took home countless samples. Ian was remarkably helpful, patient and cooperative througout the months that we planned this project. He was a pleasure to work with and always shared information and advice; maintaining ongoing communication by phone, text or e-mail. Likewise, Steve was equally as helpful in answering questions and taking measurements to provide quotes, as our choices changed during the planning stage. We can't possibly have enough praise for Al and his installation crew. Al is is a highly skilled flooring artist; a perfectionist who will not cut corners and will not be satisfied until the job is done correctly. The quality of his work is impeccable. We certainly could have gotten the job done for less money, using cheaper materials and labor. But we wanted excellent quality and great service and value, and that is exactly what Abbey delivered. We continue to get many, many compliments on our flooring and highly recommend Abbey Flooring and Design.

We went to Abbey flooring and met Debbie, who became our salesperson. She was very knowledgeable, helpful, and not pushy AT ALL. We went back a couple of times for more samples to bring home. She was patient, had good suggestions, and eventually found the one that worked for us. She set up the installation. Although they were a few hours late, due to a project that ran late through no fault of theirs, once the installers, Dan and Dan arrived, it was professionalism from then on. They worked well together, with the more experienced installer patiently explaining to the younger man not only what they had to do, but why they were doing it that way. They worked hard all day, took very few very short breaks, cleaned up as they went along, and the end result was perfect. Not a flaw, and they installed the linoleum all in one piece, having to go over and around an island and other obstacles. No seams, every edge is perfect. The price, quality, and sales and installation were all great. Will go back to them for all out needs.

They also installed it. It went very well. I will be getting more carpeting from them. They were knowledgable and made the purchase very easy. They were very helpful.

They did a beautiful job, the carpet looks amazing. It was a relatively cheap carpet, it was a mid grade carpet. It looks wonderful, the installation was awesome. They took that cheaper grade of carpet and made it look beautiful.

AGain, as I wrote above, it went very well. My sister-in-law had a horrific experience dealing with Home Depot installers, so it was very important to me that whoever I ordered carpet from I wanted to be sure that professional and experienced installers would be provided. Abbey promised and delivered on everything.

This project went amazingly smooth. Two workers (Al and Edwin arrived at the house at 8:30am) completed this entire project in one day. My wife and I saved some time and effort by preparing the spaces in both rooms by moving the major appliances ourselves to a nearly family room, including the refrigerator, washer, dryer, plus anything that occupied floor space in either room (kitchen table, vacuum cleaner in laundry room, etc.) We rented an appliance-rated hand truck to accomplish this. Abbey Flooring can include removal of appliances as part of the contract as well, since it can be heavy - somewhat dangerous work (i.e. moving a refrigerator or washer.) After the new floor was installed, Al and Ed restored and connected all the major appliances, saving us the effort. They were professional and courteous. I imagine most jobs have unique challenges. Our kitchen and laundry room floorplan had several nooks and crannies requiring thoughtful consideration on how to lay out sheet vinyl to minimize visible seams. These guys had a wealth of experience to guide them. They surmounted the challenges with excellent results. I'm very pleased with the job. The new floor is beautiful. I would recommend Abbey Flooring and Design to anyone considering a new floor.

My interaction with them was fine. They came out on time and they were friendly. I am not going to use them this time. I will consider them in the future.

Things are going very well. We are still selecting materials but they have been very knowledgeable and helpful.

I had a very good experience with them. They were very prompt. They did everything they said they would do. They also stuck to the agreed-upon price.

Abbey Floor sells quality products and the service they provided was quality as well. They arrived on time and completed the job in a professional manner. We would use them again.

Abbey Flooring did a great job as our floor looks beautiful. They were very professional and any problems that I addressed to them were fixed to my satisfaction very quickly. I highly recommend them.

I think that they are in the best in the area. They are reliable and hard working. My floors look fantastic and I would recommend them to other people. They have reasonable prices and I just think they are great.

THE WORKMANSHIP WAS EXCELLENT. THEY WERE VERY PROFESSIONAL AND THE PRODUCT INSTALLED WAS THE HIGHEST QUALITY.