D & R CHIMNEY SWEEP

Brian came out exactly when he said he would be at my home. He was very helpful with explaining what he was doing, what he would be looking for and very efficient in his work. He also gave us ideas to what we need to do during the winter with the fireplace and gave us a fair estimate for work to be done in the spring.

unknown

Excellent service. Extremely communicative; very professional and friendly.

punctual, clean but changed the price once the work was completed. Added pulling insert cost after work completed. How would he clean the fireplace without pulling the insert.

They were on my property for just over an hour. Most of that was cleaning the chimney for the agreed $165. The last 20 min were attaching a new cap instead of returning the existing cap. The new cap was put on backwards.

When I first called to set up and appointment, I had to leave a message. Within an hour of that first phone call, he called back and set up an appointment for the following week and gave me a clear understanding of the cost - $75.00 for just an inspection and $139.00 for a full cleaning. Our appointment was set for 11 in the morning. He called about 45 minutes before to see if it would be o.k. to show up a little bit early, which was great. He showed up when he said he would, laid down drop clothes from the front door to the fireplace just to walk on, brought in all of his equipment - which wasn't much. He explained everything he did, he showed us how to us the fireplace most efficiently, and how to clean the dirt that had acquired around the stone surround. As he worked, we chatted about several different topics and got onto the subject of our chain saw that was brand new but was not working. He told us to show it to him so he could take a crack at it, since he's very familiar with chain saws and this was our first experience. He tried it a couple of times and pointed out several problems with it that led him to believe it was reconditioned, not new. He told us we should take it to one of the hardware shops he's used over the years that deals with chain saws and that they'd fix it or replace it at no charge. So, not only did we get our chimney swept, but also great advice for our chainsaw. At the end, he gave us a bill, told us that we probably wouldn't need to have our chimney cleaned again for another three years, had us address a coupon postcard that he'll send us when it comes time for another cleaning, and left us very happy. Not a single speck of soot or dust was left behind. We will definitely be using him again.

Very well.

He cleaned up afterwords, provided a point to point inspection/safety check list, and he left.