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Trust Plumbing LLC

Plumbing, Drain Cleaning, Water Heaters,

About us

Trust Plumbing exists to serve the greater Lansing area with reliable service and repair of household plumbing and light commercial. We strive to be a business that you can trust to provide the ideal solution to your plumbing problems. Our goal is to save our customers money when it is prudent. Call us today to discover why we're the area's most prestigious.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Residential Services, Commercial Services, Drainage Systems, Drains, Electronic Leak Detection, Estimates, Installations,Repairs and Maintenance,Remodeling,Water Heater Installation and Repair,Water Line Installation and Repair,Water System Installation and Repair,Construction,Sewer Lines,Sump Pumps,Gas Systems

Services we don't offer

Ask for details.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.975 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
3%
3
0%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 75 reviews

Eric D.
07/2020
5.0
plumbing
  + -1 more
Perfect and quick and professional. Was hired by my HOA to fix outdoor faucet, which he did with ease. Highly recommend to anyone wanting a trust-worthy plumber.
Description of Work: Replace outdoor faucet

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah H.
01/2020
5.0
plumbing
  + -1 more
Fast and efficient. He explained the issue and process before beginning, which I appreciated. We have used Trust Plumbing before and we will continue to use them for our plumbing needs because he continues to provide excellent service.
Description of Work: Garbage disposal replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bethany L.
01/2020
4.0
plumbing
  + -1 more
Work was done well and very quickly after I commissioned Joe. Talking with him was not super pleasant because he often assumed things and started on long explanations based on those assumptions, and he threw away my old handles without asking me. But, this was a rental unit and we weren't there to supervise directly. Otherwise, the work is high quality and we are not concerned with it breaking again in any near future.
Description of Work: Tub faucet stems and handles replaced

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$250

Response from Trust Plumbing LLC
Thank you for your review! If I may though, I need to address two points: First, my assumptions are actually an attempt to anticipate the job requirements. Also, to prepare you, the customer for the possibility the job could “grow”. BTW, thank you for the pics. Secondly, the “universal” handles that were there are not material I would ever use, or recommend. The hot one had a stem broken off inside it and to use on another valve would require “adapters” which are not commonly available ( apart from a new set of “universal” handles). I guess there would be no downside to leaving them, its just that they were of virtually no value in my eyes. Sorry to cast aspersions on your handles but.... In the end, I’m quite happy we were able to repair your valve instead of replace, I hope they are problem free for a long time All the best- Joe

terri T.
10/2019
1.0
plumbing
  + -1 more
Called, left a msg. I waited 1 week for a return call. Noone returned my call.
Description of Work: Faucet replacement

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from Trust Plumbing LLC
I really am very sorry to have failed to respond to your call. It is not uncommon for me to receive 6-8 voicemails in a few hours, and although I often may not have time to do the work the calls represent, I always want to return the call. It is, in my eyes, common courtesy. I sincerely apologize for my failure. While I do not mean to excuse my failure, I will say I sometimes get overwhelmed... I literally forget exactly which calls I have or have not responded to. As a small company, it is sometimes difficult to plumb, take and schedule calls in an organized manner. So once more, sincerest apologies! Joe

Bill W.
11/2018
1.0
plumbing, drain cleaning
  + 0 more
Called on Saturday morning and left message, never received a reply.
Description of Work: Needed drain cleaned
Rating CategoryRating out of 5

Response from Trust Plumbing LLC
I really am very sorry to have failed to respond to your call. It is not uncommon for me to receive 6-8 voicemails in a few hours, and although I often may not have time to do the work the calls represent, I always want to return the call. It is, in my eyes, common courtesy. I sincerely apologize for my failure. While I do not mean to excuse my failure, I will say I sometimes get overwhelmed... I literally forget exactly which calls I respond to. As a small company, it is sometimes difficult to plumb, take and schedule calls in an organized manner. So once more, sincerest apologies! Joe

Barbara R.
06/2018
5.0
plumbing
  + -1 more
An additional Meter needed installing for my irrigation sustem
Description of Work: Meter Installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Richard H.
06/2018
5.0
plumbing
  + -1 more
Joe showed up as scheduled and cleared the line
Description of Work: Rodded out main sewer line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael P.
03/2018
5.0
plumbing, water heater repair
  + 0 more
Called Joe, He called back promptly. I told him the problem water heater not working. He came out right away. Got that working. Had him look at drippy faucet. He explained that as old as it was there is the chance it will break and have to replace it. He could have just forced it out and made more money off parts, But he took the time to work it apart and repair it. On the other faucet was too far gone. They replaced it and put in new shut offs. He treated us like family. Explained everything each step of the way. They double checked everything before they left. Cleaned up you couldn't tell they were here. We have found a plumber we can trust and will call for every plumbing needs.
Description of Work: Water Heater, Faucet Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

Raghuram N.
01/2018
5.0
plumbing
  + -1 more
Left Joe a voicemail at 10:20pm, he was at my home by 11:30pm and replaced the burst pipe.
Description of Work: Burst main water pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Cynthia D.
08/2017
5.0
plumbing
  + -1 more
I called at 7:00 am and they were there by 7:45 am. All was done by 8:45 am. Kevin spent time explaining things and recommending maintenance actions.
Description of Work: Garbage disposal needed replacement .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Michael D.
06/2017
5.0
plumbing
  + -1 more
Called the number listed on Angie's list, Joe answered and said he could be to my house within the hour and showed up 45 minutes later. He quickly found out that the leak coming from my kitchen faucet was due to a worn down and faulty fixture, to which he had a replacement in his car, ready to go. He quoted me a very reasonable price and had a new kitchen faucet installed within an hour. Joe took the time to explain issues associated with the kitchen drain as well as preventative measures I could take in the future. An added bonus, he fixed a slow draining bathroom sink I was struggling to repair and gave me ample information about issues associated with that. Fantastic work, good price, fast and friendly service. I will absolutely give Joe a call for future plumbing issues.
Description of Work: Kitchen faucet replacement and a clogged bathroom drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Jeff A.
04/2017
5.0
plumbing
  + -1 more
They were great....good service, fair price
Description of Work: multiple plumbing issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David W.
09/2016
5.0
plumbing
  + -1 more
Fixed in less than 45 minutes. No problem! (Mice had eaten half of wax ring!) We have finally found plumbing service that is honest, reliable and (for the first time), reasonably priced!!! From now on, we will only be going to Bob and Kevin at Trust Plumbing for our service. Thanks!!!
Description of Work: Toilet leaked from base

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Mary H.
07/2016
5.0
water heater repair
  + -1 more
Excellent. Honest. Up front. Gave clear reasons. And ... he saved me tons of money and got the job done. Ex. The company that installed it 8 years ago wanted to replace the 'brains' (abt $700 w/one year warrantee) or get a whole new vent water heater and revent (abt $2,000). Trust did a repair for abt $250 and I had hot water again. Couldn't more highly recommend.
Description of Work: Repair or replace hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Vanessa U.
06/2016
5.0
plumbing
  + -1 more
Kevin was very respectful and kind, he showed up early and listened to me explain all the details of the project. The gas line ran from my basement to the kitchen and the work was executed very professionally. I thought the pricing was very competitive as well. I still needed to wait for an electrician to install a different outlet for the new stove so he could not actually finish the install but he showed me how to do it (he had everything ready to go so all I had to do was screw the hose in and flip a gas switch) and said if i had any problems to call him on his cell and he would come right back over and help. Kevin was also able to recommend other contractors he trusted to do some other projects I mentioned around my house. I Highly recommend this company, I will definitely be calling them again if i need more work done.
Description of Work: Kevin ran a gas line for a new gas stove I purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Tania G.
09/2015
5.0
drain cleaning, plumbing
  + 0 more
Best experience ever! I called the night before and he was in my house around 7:30am the next morning. Very pleasant, knowledgable, explained everything to me and even gave me tips. This is my go-to plumber from now on! Don't even want to try any other one.
Description of Work: Cleanup of pipes and fixed a bad installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel K.
09/2015
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
My wife and I purchased our first almost almost a year ago and along with it came several plumbing issues. Joe and his crew have been out to our home on several occasions and each time they have done fantastic work and at a VERY fair price. He has always been fair, honest and clean. Joe and his crew have been at our house several times while we are stuck at work and never once are we worried about it. I will continue to use him for any future plumbing issues I have. If you're looking for professional, honest and fair, then call Joe the next time you have a plumbing issue.
Description of Work: Water heater, reroute kitchen plumbing, unclog master drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa T.
07/2015
5.0
plumbing
  + -1 more
He was on time he cleaned up the after himself he answered all of my questions he did excellent service and when there was an unanticipated problem he fixed it fantastic great to work with.
Description of Work: He replaced my kitchen faucet he ran a new waterline from my refrigerator downstairs And he checked my toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

Jim R.
06/2015
5.0
plumbing
  + -1 more
The quality of his service was excellent by any standards! I have seen a lot plumbers and this guy is the best plumber I have ever seen or used.
Description of Work: He upgraded and replaced three toilets, as well as fixed a sink for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,641

Constance E.
04/2015
5.0
plumbing, water heater repair
  + 0 more
It was done to perfection. I have used Joe at Trust Plumbing for years and have referred him to all my friends and relatives. I wouldn't use anyone else. He is not only capable, but treats his clients like family. HIGHLY recommend him.
Description of Work: Tore out old hot water heater, replaced tub drain, and did some major repairs on our water pump in the pole barn.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$600

Response from Trust Plumbing LLC
Thanks for those kind words- I think of you and many of my customers like family (sorry if that is a little saccharine).Thanks also for your numerous referrals. All the best to you and your husband

Dwight M.
04/2015
2.0
plumbing
  + -1 more
Joe had told me that he would arrive at 8:15AM, but he arrived at 7:45AM (while I was in the shower) and apparently started charging his $120.00 per hour labor charge immediately. As far as I can tell, he did a good job on the water line for the refrigerator ice maker. The bathroom sink drain that he replaced at a cost of something like $120.00 must have been dripping when he was done, because when I checked it a few hours later it was leaking. (I ended up fixing it my self.) After he over charged me (and I paid him), it continued to bother me more and more. I finally called him and told him that I was going to write a review on Angie's List because he not only over charged me for the time, I had to repair his work after he left. In his defense he eventually offered to return my money. Since he had fixed the water line for the fridge, I told him that I would be ok if he just returned $100.- which he did. After waiting almost a year to make sure that I had enough time to get over my anger, I am writing this review because I would not want any of my friends or neighbors to unwittingly hire Joe &/or Trust Plumbing to work for them.
Description of Work: Refused to work on water feature piping (15min.). Repaired a water supply line for a refrigerator ice maker and replaced 2 bathroom sink drain plugs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$302.92

Lawrence M.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
This was a great experience! My wife called in morning and by mid-afternoon our issue was solved. He took the time to explain what happened and what we can do ourselves in future if we so choose. We had two other companies look at our issue prior to this (one of whom had done work for us in past) and they said it would require replacement part for $600+ on top of labor. They were not passing smell test so we turned to Angie's List and found Trust Plumbing.
Description of Work: Unplugged ejector pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Roger H.
02/2015
5.0
plumbing
  + -1 more
Everything has always turned out very well. They make a concerted effort to be sure that everything is right.
Description of Work: They have completed several projects over the past 18 mo., replacing sinks and toilets, fixing pipes, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Benjamin W.
02/2015
5.0
plumbing
  + -1 more
Joe and his partner (I believe his Son) arrived exactly when they said they would. They immediately began work with no lag time. They put drop clothes on everything right away to protect the hardwood floors I just installed and cleaned up after themselves. They were very efficient and both worked on tasks concurrently to be as efficient as possible. Joe was responsive to my messages and always very professional and friendly. Even though some of the work was a little more time consuming than anticipated he did not inflate the rates and tack on a bunch of additional charges. He is by far the best value of any of the skilled trades that I have worked with in my various remodels and house projects. I do most of the work myself and call a professional when something exceeds my skills or resources. Joe will be my "go to" for anything plumbing related. The work was finished today and I already booked him to come back to run some additional water and waste lines for the laundry that I moved to the main floor. Great Job!
Description of Work: Ran new gas line for the stove, replaces sink valves (shutoffs), replaced ice maker saddle valve with a T-fitting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Gregory S.
10/2014
2.0
plumbing
  + -1 more
He was a no call no show for quote appointment
Description of Work: I called the provider for a quote. There was no answer I left no message. Provider called me back within a hour, probably form phone ID. This impressed me. We set a time. I described what my plumbing job was. It seemed to fit the scope of what he does. The job was replace copper plumbing with pvc. I have 2 bathrooms and kitchen they are all on the same wall and run about 35 feet. He was a no call no show for appointment. I don't know why are relationship ended this way.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0


Response from Trust Plumbing LLC
[member name removed], Very sorry to has missed our appointment. No excuse, just explanation. I work alone and I frequently receive calls while involved in another job. I use a Bluetooth to pretty good effect, however, I may record customers contact and relevant details on available paper. I have, periodically missed placed that paper and call may slip my mind. Frankly, I have high standards and failing you or anyone else distresses me more than I can say. Side note: Tuesday after Labor Day, I had 54 calls between 8 AM and noon. That includes being on one call, receiving 2 voice mails, then returning a call to one voice mail I received another. Obviously I need help but time to train someone is a premium. Never the less, my sincerest apologies. Joe-Trust Plumbing
    • 1(current)
    • 2
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Contact information

5721 Valencia Blvd, Lansing, MI 48911


Service hours

Sunday:
5:00 AM - 5:00 PM
Monday:
5:00 AM - 8:00 PM
Tuesday:
5:00 AM - 8:00 PM
Wednesday:
5:00 AM - 8:00 PM
Thursday:
5:00 AM - 8:00 PM
Friday:
5:00 AM - 8:00 PM
Saturday:
5:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
8​1​1​0​3​9​0
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
04/30/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Appliance Repair - Small

FAQ

Trust Plumbing LLC is currently rated 4.9 overall out of 5.

Sunday: 5:00 AM - 5:00 PM

Monday: 5:00 AM - 8:00 PM

Tuesday: 5:00 AM - 8:00 PM

Wednesday: 5:00 AM - 8:00 PM

Thursday: 5:00 AM - 8:00 PM

Friday: 5:00 AM - 8:00 PM

Saturday: 5:00 AM - 5:00 PM

Trust Plumbing LLC accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
No, Trust Plumbing LLC does not offer free project estimates.
Yes, Trust Plumbing LLC offers eco-friendly accreditations.
No, Trust Plumbing LLC does not offer a senior discount.
Yes, Trust Plumbing LLC offers emergency services.
No, Trust Plumbing LLC does not offer warranties.
Trust Plumbing LLC offers the following services: Residential Services, Commercial Services, Drainage Systems, Drains, Electronic Leak Detection, Estimates, Installations,Repairs and Maintenance,Remodeling,Water Heater Installation and Repair,Water Line Installation and Repair,Water System Installation and Repair,Construction,Sewer Lines,Sump Pumps,Gas Systems
Ask for details.

Contact information

5721 Valencia Blvd, Lansing, MI 48911


Service hours

Sunday:
5:00 AM - 5:00 PM
Monday:
5:00 AM - 8:00 PM
Tuesday:
5:00 AM - 8:00 PM
Wednesday:
5:00 AM - 8:00 PM
Thursday:
5:00 AM - 8:00 PM
Friday:
5:00 AM - 8:00 PM
Saturday:
5:00 AM - 5:00 PM