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Trouble Shooters Technical Support

Computer Repair, Website Design & Development, Computer Sales,

About us

Trouble Shooters Technical Support delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology. Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals. We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Computer repair, e-mail solution, broadband, cabling, network security, share point solution, staffing & outsourcing, web, application and database development & web hosting.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

GREG A.
10/2012
1.0
computer repair
  + -1 more
I took my non-functioning hard drive into Trouble Shooters on 10/1/12. After a few hours I was told that the drive was completely non-recoverable; and, that a $1200-1500 recovery was necessary if I wanted data only. Not true. I took my hard drive over to Vertex computer in Frandor. They got not only the data but EVERY program perfectly. It has worked error-free for two days now. I contacted Trouble shooter again to relate my experience and they seemed blown away. The guy who answered the phone said, "...boy, we both worked on it too" I did not ask for a refund whatsoever. Beware this business. Never again will use Trouble shooters. They either do not have the correct training, experience or honesty to service computer troubles.
Description of Work: I took my non-functioning hard drive into Trouble Shooters on 10/1/12. After a few hours I was told that the drive was completely non-recoverable; and, that a $1200-1500 recovery was necessary if I wanted data only. Not true. I took my hard drive over to Vertex computer in Frandor. They got not only the data but EVERY program perfectly. It has worked error-free for two days now. I contacted Trouble shooter again to relate my experience and they seemed blown away. The guy who answered the phone said, "...boy, we both worked on it too" I did not ask for a refund whatsoever. Beware this business. Never again will use Trouble shooters. They either do not have the correct training, experience or honesty to service computer troubles.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$90

    Contact information

    4601 W Saginaw Hwy Ste K, Lansing, MI 48917

    www.troubleshootersts.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Website Design & Development,
    Computer Sales,
    Internet Service,
    Computer Training

    FAQ

    Trouble Shooters Technical Support is currently rated 1 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Trouble Shooters Technical Support accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Trouble Shooters Technical Support does not offer free project estimates.
    No, Trouble Shooters Technical Support does not offer eco-friendly accreditations.
    No, Trouble Shooters Technical Support does not offer a senior discount.
    Yes, Trouble Shooters Technical Support offers emergency services.
    No, Trouble Shooters Technical Support does not offer warranties.
    Trouble Shooters Technical Support offers the following services: Computer repair, e-mail solution, broadband, cabling, network security, share point solution, staffing & outsourcing, web, application and database development & web hosting.

    Contact information

    4601 W Saginaw Hwy Ste K, Lansing, MI 48917

    www.troubleshootersts.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM