Superior Services Rsh Inc

In December of 2022, I hired Superior Services RSH Inc., an established roofing company in the Lansing area since the 70s, to replace the flat roof on my mid century home. Unfortunately, the roof they installed had several issues - from not being installed to manufacturer’s specifications, to not replacing decking that should have been replaced, to not finishing one part of the roof, to a leak a few months later and a bedroom ceiling collapse 8 months after the installation, during a rainstorm. A day after the ceiling collapse, representatives from their company visited the home to inspect the roof and see what happened. They also looked in all the downspouts and told me they were NOT plugged, the drains weren’t plugged, and voiced that they weren’t sure why this happened but said something to the effect of that it was an act of God. I requested the owner come to my home to address the situation and talk with me, but he refused. A representative wrote me an email telling me the collapse happened because I didn't maintain my landscaping and claimed the downspouts were plugged. I had several different roofing companies, a structural engineer, a home inspector, and the city building inspector assess the roof after the collapse and they all pointed out multiple issues like numerous patches on the roof, seams going the wrong way, unfastened drain covers, old rotted decking, and more. I ended up having to replace my entire roof again, this time by a different company (who did a fantastic job) - it has cost me thousands and thousands of dollars to not only replace all the decking and the roof, but also sister the joists, and carry out extensive interior repairs. I would never recommend Superior Services to anyone.

After some storm damage the roofing company quickly responded did an estimate delivered shingles and did an excellent job of installation on the back side of my roof. I would absolutely use this company again. This company not only repaired my roof but also took care of a few windows in my house. The crew cleaned up all of the debris including the nails and they were very professional and we're very safe on the job site.

My new dining room drywall was destroyed due to a leak in the roof directly above the dining room. I contacted Superior Services ad explained the issue to them, and they stated that they would come out the next day and take a look at what was going on. The tech came out the next day, as promised, and spent about 20 minutes up on the roof. They stated that the roof just needed to be patched and a couple of metal fasteners reattached. They were quick and very informative of what they were doing and what steps they were taking. Very good. Will definatly use again

A portion of my roof is flat, and has stubbornly refused all of my husband?s efforts to repair it, so it required a tear off and replacement of boards, plus the installation of new roofing. They were very respectful, and very tidy. After they left, you would have never known they were there! My roof no longer leaks! I will have them do the remainder of my house.

Dear Angie, This is an updated review. Originally we had problems with the subcontractor following through in a timely manner and completeness of the roofing job. Once we got in contact with the right person at Superior Roofing, the issues we had were resolved in a professional manner and to our satisfaction.

First off I want to say that I couldn't reply on the quality of the work just because I'm not there physically to look at the fix, but I have trust this company did a great job on the fix. They have a great reputation and come highly reviewed. I called them about an issue and they came out on the same day!!! Above and beyond my wildest hopes. I was concerned about an area that was leaking around a gasket that is specifically there for a "water feature" a previous owner put in. Since we had never run the water feature, I never thought to check this area (and we didn't use the garage much except to hold a lawn mower and some tools). So, when we were getting the house ready for selling I was taking notes on whatever needed to be fixed and panicked when I saw there was a roof area that needed patching asap. Well...this company and their communication was top notch and put my mind at rest that it was done quickly. Great communication and response.

fine . theydid a very good job. concern and cleanup went well.l

The quality and professionalism were excellent. We were a very small job so we did have to wait until there was an opening, but they did an excellent job and did it well. The price was high compared to other flat roofers, BUT the product is much better and comes with a long lasting warranty. In this case, you get what you pay for.

no complaints ... work was done with professionalism and in a timely manner. Workmen were courteous and respectful of my property. Cost was as estimated.

There was a very competent crew involved. There was a lot of work on tall ladders. The crew did a very good job. All of the detail trim work looks very neat. The windows and door work fine. They also were very good about picking up all of the trash involved every day. At this time I do not have any complaints and would not hesitate to recommend this company.

They do residential and commercial roofing and they have been in business for over 35 years according to them. They have been since 2009 on Angie's List and I found them there. I went in and checked the GAF and they were top on their list too. They took the old roof off and put the new one on, and they were within the price range and on top of that they provided me with all the certifications, insurance and everything. The first thing they gave me was all their paperwork, their license and everything. They even made sure I had the complete package on the company. They were very upfront. The good thing about them is that I did not have to ask them for their liability, insurance or anything, they presented that to me before they had done any work. They made sure I had the packet before I would even consider them. When they did come out and do the work I could not find a cigarette bud on the ground or anything. They picked everything up when they were finished it was immaculate. They had put containers in the driveway and they picked them up ASAP and GAF sent a representative out to inspect the roof and they were very satisfied. It has been over a year now and there is no problem, it looks just like new. When they said they would be here they were here. They were very professional. They had the roofing done in two days, and you could go and check the straightness.

The work itself was performed correctly (as far as we can tell) and on time. However my great dissatisfaction with their company is their billing practices. Before the work was started we paid half the proposal cost. They cashed our check the next day. Then, the Monday that the work was completed (May 19, 2008), their representative (Kathy) again came out and presented us with an invoice that stated an amount, referred to on the invoice as "Balance Due." She stated at the time that we were being charged (above the proposal cost) the additional $300 for the required ice and water shield, plus an additional $170 for 10 additional boards above what was on the estimate. She stated at that time she knew they used more than 10 additional boards, but wouldn't charge us for them. (This, I know, is not an uncommon practice in roofing. 23 year prior to this the house had been reroofed and the roofer told us the same thing.) I then immediately wrote a check for the amount the invoice showed as the "Balance due." That check was also cashed the following day. As you can see, they were paid promptly by us and had no problem getting their money. Three weeks later I received a call from Kathy stating we owed an additional $1630 for the boards required to redeck the roof. I pointed out to her that they didn't really use more boards than estimated because an entire tear off of the old boards and redecking was part of the original work proposal and included in the proposal cost. They only had to replace some, did not have to do the labor of tearing off the rest or the cost of disposing of them, and they simply had to put more boards over what was already there. In addition to that, she had stated at the time she collected in person after the work was completed that they knew they had used more boards than they had charged us for, but won't charge us for them. I also pointed out that when an invoice presented upon the completion of work says "Balance Due" a customer doesn't take that to mean "for now - and we might decide to bill you for more later." If that were the case, a company could come back indefinitely and continue to bill you more and more money. Kathy then said they would look at the bill again, talk to her boss, and call back within 2 business days. However, we did not receive the promised phone call from them. One month later (July 7, 2008), we received an invoice in the mail (no phone call) stating we were "Past Due" on a charge of $1630 for the work done on the roof. When I called them they stated they had made "lots of mistakes" in their billing and were now rebilling. After a refusal of the company to dismiss the charge, we filed a complaint with the Better Business Bureau. Superior Services' initial response to our complaint was that "Balance Due" really meant to them that it was a balance due at that time, with the intention of doing a final accounting later, and stated that they could "only surmise that [my name] was trying to evade her obligation by any means available to her." They threatened to sue us. We countered via the Better Business Bureau complaint system that (among other things) we had since contacted the State of Michigan Attorney General's office, who advised us that such billing practices were considered by the State of Michigan to be a deceptive business practice, since they made no attempt to inform us that any further accounting would be carried out and had presented us with what any reasonable consumer would assume to be the final bill, which had been paid promptly by us. In addition, their representative had stated that they knew they had used more boards than we were charged for but would not charge us for them. I also stated in my Better Business Bureau response that our extremely high credit rating and swiftness with which we had paid the bill presented when the work was completed would clearly show that we do not evade our obligations and any attempt by them to sue us for the money would be vigorously defended. On July 21, 2008, Superior Services stated they would consider our account paid in full. Our dispute with them was then closed.

I was treated well from the first phone call--they took great care to get my information and communicated back to me when the technicians would visit. The techs were friendly and respectful, and they knew exactly what to look for on our roof (although they had never been here before). They were able to identify the leaks and patch them right away, without creating a ruckus or tracking in any dirt. Even the invoice was good--descriptive and complete.

They did a good job. I don't have any additional leaks so the issue has been corrected. It looks good from what I can see on the ground. He also provided a 7 year guarantee as well.

They were very careful about the yard, plants, and outdoor furniture. Everything was left neat, clean, tidy, picked up and as good as new. They were easy to get ahold of to answer questions and schedule the work. It was like dealing with friends!

I am happy with their service and I would use them again.

The work was performed after some delays with bad weather. The work crew were very efficient and work was completed in one day. The crew did an excellent job during the installation and their insistence at using flat roofing materials on the porch area resulted in a much better job that I anticipate will hold up much better than shingles in that area. The only concern I had during the installation was their literally following building codes and not using felt under the shingles at the peak. When I asked I was told that within 2 feet of the peak code does not require felt under the shingles. I requested that they do that anyway and they complied without question to the areas not yet completed. I did not ask them to remove the work already done, so that area does not have felt under the shingles. If any leaks occur in the peak area lacking felt we will have a good understanding as to why, but I was assured that there will be no issues there. As a whole I am pleased with their work and understand that near the peak there is much less risk of leaks because water accumulation is less likely.

From start to finish my experience with Superior Services went very well. Kathy Compton was very professional and helpful when she came to my home to take measurements and give me an estimate on cost. She was very pleasant to work with through the process. The workers were very considerate in picking up after themselves and did a professional job on the roof and the siding. The overall experience went well and I would highly recommend this company.

Greg came by the day the roof was installed to make certain we were happy with how it was being done and delivered a thank you card. I also liked that Superior buys roofing that is made in MI (Saginaw) and that it is custom made for our roof. A crew came the day of the installation and they were done in no time. They were all friendly and seemed knowledgeable. They took time to answer my questions about how it was installed. They went beyond our expectations by lifting down a plastic bin that had filled with water from the leaky roof as it was on a high shelf in the garage and would have been hard for me to handle--I didn't ask, they did this on their own. I would highly recommend them to others; what a great group and our roof looks so much better and I have to believe it will be in good shape for a long time after watching them install it.

We had used Superior Services about 4 years ago to replace a roof on another house. Kathy Compton and the Superior Services did such a good job for us then, that there was no question that we were going to hire them to do the work on our residence. I called Kathy, she came out right away to finalize the proposal and the work was completed in a matter of days. The crew was competent and professional, working in less than ideal conditions. We had several inches of snow on the roof. They shoveled it off and went to work between the snow which only fell at night. We decided to put the money into Gutter Topper at this time rather than reroofing our separate garage. When that needs to be done, we will hire Superior Services to do it.

Superior's operations manager, Katherine Compton was immediately responsive to my inquiry. She visited the property in advance of our appointed face to face meeting to prepare the estimate. At the time of our meeting Ms. Compton was very willing to consider additional options regarding this specific job and was quite flexible in adjusting the estimate accordingly. She was extremely thorough in her presentation, which included a description of construction products and processes as well as a very helpful folio of product brochures, contractor qualifications and consumer tips. Superior's bid on the total job was very competitive compared with those of several other local contractors with whom I had met. In the end, I chose to work with another organization mainly due to my familiarity with them in the community as well as their reputation and pricing. I can say nothing negative about Superior based on my limited experience with them. Ms. Compton was extremely professional and thorough in her work with me and I would not hesitate to call them again or recommend them to other consumers.

Job was completed in one day. Company did a good job on cleanup. I did find a few things they missed but they were little things and it was to be expected.

Job was done on time and on bid. Pleasant people, easy to deal with, no pressure. Provided a nice packet of info along with copies of their license and insurance endorsement. Have dealt with them before to contract my mother-in-law's roof. Have watched them do three other homes in the neighborhood. Average time, about a day and half on all. Neat, punctual and professional. Unlike brand X guys, these folks show with a half a dozen men and get the job done.

I was very impressed with Gene. The appointment was for 7:45 AM, and he arrived at 7:40. He was there about an hour. Gene took measurements, checked under the flashing, figured out how many layers of shingles I had (3 layers), looked into the attic and kept me informed of how and why he was doing things. At the end of his inspection he gave me a re-cap of what he recommended be done. Since the vents were so poorly installed it was allowing water to flow down the joices. Instead of replacing just the vents I would need a complete new roof. Due to there being more than two layers of shings on my roof this would require a complete tear off and re-roof.Gene said that he would take all of his information back to the office and somebody would be contacting me with a quote. Six days later I had a follow up 'contact' with them when I had an envelope in my mailbox. (The company is 3 miles from my residence, so I'm not sure why it took so long to receive it) The folder that I received had a ton of information in it, so that any question I had was clearly answered with material that they provided. Ultimately I decided not to go with this company, but I did appreciate their service and information.

They suggested a mix of products to address the problem areas of our roof. It was a structurally sound solution but not very pretty, which was a significant concern since it was on the front of our house and highly visible. They had a very professional presentation and brought literature and samples of all materials. We decided to go with another local company instead because they offered a 50-year roof for the same price as Superior Service's quote for a 30-year roof. Although Superior Service's quote included more expensive materials that we could have declined, they did not offer a 50-year option. Also, Superior Service quoted a cost to repair/replace decking at a per-square-foot price that was more than double the cost of the company that we selected instead. The company that we selected also included the cost of repairing/replacing decking in two water-damaged spots that we know about in the overall quote (with additional charges for other problems uncovered once the roof was off), while Superior Services charged for all decking repair/replacement separately. We were pleased with the overall experience with Superior Services and found them to be very professional, but ultimately did not select them because they did not offer the products we wanted.