STILES LANDSCAPE & LAWN CARE

On April 22nd and 23rd of 2017 I had called to receive a quote for lawn mowing through Stiles Landscaping. Yes, I had to call a second time because my request for a quote was not received. I liked the price of your service therefore I said to begin mowing my lawn. However, within 24 hours of saying yes to having Stiles now my lawn, I called back and said to cancel this service. Someone in the office answered the phone and I did not have to leave a voicemail. Unfortunately, Stiles did not offer to have me sign a contract saying "Yes, I agree to have these professionals mow my lawn weekly." On April 24th, I assumed the service I had requested to be cancelled...was cancelled. I will never request or stop a service again...without having something in writing. I hired a cheaper, more professional service to mow my lawn. I was receiving a voicemail or invoice on my front porch for services completed. This is something Stiles does offer for lawn fertilizing I receive from them. A paper copy of a receipt, text or email is a professional and organized way of keeping lines of communication to a company's customers. In May, I began to notice portions of my green lawn were burned! I was wondering if my new company had been using a blade to low to the ground. However, on June 19th when I received a bill for lawn mowing from Stiles, it all became clear to me....Stiles was mowing my lawn a 2nd time each week. After, someone over the phone explained to me landscapers mowing the lawns would not mow grass that was to dry or to short. I was told they are very busy and "don't have time to waste." On 6/27/17 I called and left a voicemail about this issue. I called back the same day and spoke with someone in the office regarding my concerns. She said she would speak with the landscapers and review their GPS. Have I received a response? Nope On 07/05/17, after I did not receive a phone call regarding these issues,emailed the above concerns with screen shots of the calls I made and pictures of my burned grass. Someone by the name of Jessica emailed right back and said she would have a manager contact me. They never did. Today, 7 months later, I receive a bill for a service that I am questioning. After no conversation or feedback about my previous concerns. I am also being paid a finance charge, for the service I attempted to cancel.

Thin layer of mulch placed with dirt showing in some areas. Said they used as much mulch as done previously but this time is not nearly as thick.