About us
Business highlights
89 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesSenior Discount
5%
Emergency Services
YesAccepted payment methods
Reviews
4.447 Reviews
Showing 26-47 of 47 reviews
Linda S.
09/2017
plumbing
 + -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
$2,500
John H.
01/2017
plumbing
 + -1 moreThey did an excellent job!
Description of Work: Replaced washer connectors
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Yes, I recommend this pro
Barbara S.
06/2016
plumbing, sewer cleaning, drain cleaning
 + 1 moreunknown
Description of Work: Cleaned out blocked drain pipe
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Yes, I recommend this pro
$100
R S.
05/2016
plumbing
 + -1 moreunknown
Description of Work: They cleaned out my drain to the road and did a hydra flush. The plumber was prompt and helpful. I only wish I fully understood how serious the problem was at the time of first visit. We had a sewage backup that's why we called them in the first place. It backed up again 5 weeks later which they serviced again at no extra charge to us but now we became aware of the severity of the situation. They said that would take the $750 off of the $4000 charge to dig up and replace the pipe. The problem was by now winter was coming fast and I was worried about frozen ground and the problems with digging. We ended up going with G.A. Hunt for the job. They price matched Roto Rooter and came highly recommended. I'm really glad we did because they did an amazing job accommodating for a few extra requests. When I looked up reviews for Roto Rooter the results were about 50/50 in favor for and against. I understand why now. They did a fine job bUT it seems like a better job informating us could have been done.
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$750
Sheri B.
04/2016
plumbing
 + -1 moreunknown
Description of Work: Big job on a Saturday emergency.
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Yes, I recommend this pro
$585
Kathleen S.
09/2015
plumbing
 + -1 moreunknown
Description of Work: The service Tech knew his stuff, very knowledgeable and explained everything. Repaired/replaced with outside faucets. Repaired the hot and cold water faucets that my washer hooked up to. Gave me an estimate to repair a running toilet. Had the same Service Tech back to repair the running toilet. I will definitely use them again. Excellent service, know their stuff : )
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Yes, I recommend this pro
juana G.
06/2014
plumbing
 + -1 moreunknown
Description of Work: Fixed the pipes for shower.
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Yes, I recommend this pro
$600
Theresa K.
04/2014
plumbing
 + -1 moreunknown
Description of Work: That cleared out the sewer from basement out to road. very professional and courteous.
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Yes, I recommend this pro
$600
Biile J.
12/2012
plumbing
 + -1 moreThey've done a couple of things for us and they've been very good.
Description of Work: Roto-Rooter Plumbing & Drain Services put in a garbage disposal unit in our kitchen.
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Yes, I recommend this pro
$279
Linda B.
07/2012
plumbing, sewer cleaning
 + 0 moreThey came out right away and snaked out my sewer drain. They came out the next day to jet clean clean it with a camera. They did a very good job and I was very happy with them. I was happy with what I got for the price I paid. I didn't comparison shop because of the situation, but it was worth it.
Description of Work: I used Guthrie's Plumbing because my basement was flooding.
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Yes, I recommend this pro
Heidi F.
07/2012
plumbing
 + -1 moreThere where a few challenges since the Plumbing was so old. I was very happy with the Service Person he did an excellent Job and very dependable , on time , courtious and I had no clean up to do , it was all taken care of. The Price was right and I am very happy with the results.
Description of Work: Had to have a few Faucet and Toilet repairs done.
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Yes, I recommend this pro
$555
Margaret C.
02/2012
plumbing
 + -1 moreThey came out on Labor Day weekend at 4 AM.
Description of Work: I make a list and when they come and they do them all. I think I was having a problem with a running faucet.
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Yes, I recommend this pro
$75
Alfred O.
11/2011
drain cleaning, plumbing
 + 0 moreThe old ownership broke the water line to the house twice
Description of Work: This company is now under new ownership since I used them. I can not give any feedback on the new owners.
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James M.
09/2011
water heater repair
 + -1 moreThey showed up 4 hours after original appointment time. They charged 350$ to install a 10$ valve, change the water heater water, and relight the pilot light. They were professional but very expensive.
Description of Work: Water heater maintenance
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$350
Jolyon V.
08/2011
plumbing
 + -1 moreThey fixed the problem the first time. I didn't really care for their prices.
Description of Work: I used Roto-Rooter to install a dishwasher line and repair the water lines underneath the sink.
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Yes, I recommend this pro
$450
MARTHA M.
01/2011
drain cleaning, plumbing
 + 0 moreMy drains had been gurgling for a few days and we had slow drainage in the basement shower. On a Sunday, water finally backed up into my basement and I knew we had a problem that was beyond Drain-O. I called Roto-Rooter. Just simply selected them from the yellow pages based on the ad that said rates were the same whether it was day, night, weekends, or holidays. From the time I called until the arrival of the tech was less than 3 hours. At arrival, he assessed the situation, located the most practical access point for the drain and got to work. Within the next 45 minutes to an hour, my problem was solved and the tech was on his way to the next call. Considering is was a Sunday night, this guy was the nicest, most pleasant person! I couldn't have asked for better.
Description of Work: Identification of the most convenient access point for drain cleaning and performing services. Confirmed the problem causing water back-up was tree roots. Kevin, the service tech was considerate and respectful to both me and my home. He was very informative and answered all my questions and was very friendly too.
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Yes, I recommend this pro
$275.15
R.J. K.
01/2011
plumbing, septic tank, sewer cleaning
 + 1 moreThey were very pleasant to work with. They were accurate with their estimate and it cost what they had told me. They explained everything to me so I could understand it. They did a good job and I was happy with the work.
Description of Work: I used Guthrie's to put in a cleanout in my yard and they snaked out my drain going out to the road.
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Yes, I recommend this pro
$450
Tim H.
04/2009
plumbing
 + -1 moreIt took nearly two weeks to schedule and do the work. The work involved replacing part of the driveway. Within 7 months the yard had to be dug up again to replace faulty work. While Guthrie did not charge for this, they also refused to provide any re-landscaping (which was an extra cost when the work was originally done). Within a few months, the new concrete driveway began to sink. The Guthrie representative refused to even discuss the issue and called it an "Act of God." All the new concrete in now sunken and cracked and must be replaced. The original job was done poorly. The cost was extremely high. The company refused to stand behind its work.
Description of Work: We had to replace that main line from the street to our home. This required digging up the yard and replacing the pipe. The pipe crossed teh driveway so we also had to dig up and replace concrete.It took nearly two weeks to schedule and do the work. The work involved replacing part of the driveway. Within 7 months the yard had to be dug up again to replace faulty work. While Guthrie did not charge for this, they also refused to provide any relandscaping (which was an extra cost when the work was done). Within a few months, the new concrete driveway began to sink. The Guthrie representative refused to even discuss the issue and called it an "Act of God." All teh new concrete in now sunken a cracked and must be replaced. The original job was done poorly. The cost was extremely high. The company refused to stand behind its work. I strongly urge everyone to stay away from this company.
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$9,500
Sonia O.
10/2008
drain cleaning
 + -1 moreNot good. I was quoted a price over the phone. When a young guy showed up, he quoted a price of $7 more. Since sewage was coming up I still accepted their price. The young guy didn't know what a main sewer drain looked like and walked over to my main water valve. I directed him back to my sewer drain. He got some roots out and called it good. He said I needed a new sewer cap so I bought one. His work lasted 7 days. Previously when I got my sewer cleaned of tree roots it would last a year or more. On the 7th day I called and asked them to come back over since they didn't do a thorough job. I was told that it would cost me ANOTHER $100. I then called another company who cleaned out my drain thoroughly. I made a complaint with the Attorney General's Office to get a prorated reimbursement. The AG office contacted Guthrie's who ignored their request. I would not recommend Guthrie's Plumbing or whatever they call themselves.
Description of Work: Supposed to clean my main sewer drain plugged up by roots from a city tree.
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$170
Bonnie G.
08/2008
plumbing
 + -1 moreThey were very professional and friendly. They came out quickly and they had to come back because the outside faucet was leaking. They were good about coming back. They answered all of my questions. I felt like the price was fair.
Description of Work: They fixed a leaking shower drain. They had to replace the pipes. They replaced a lot of old plastic plumbing pipes that we had. That included hot and water. They put new piping to our sump pump and they installed a cold water faucet to the front of the house. They cleaned up their mess.
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Yes, I recommend this pro
$2,600
Carol L.
03/2008
plumbing
 + -1 moreIt went well. He was very professional and did a good job. Checked a couple of other small things to fill up the hour. Made a few adjustments and gave me advice. I was satisfied, I felt it was expensive but I had nothing to compare it to. I asked for an estimate for another job that seemed excessively high, so now I'm looking around.
Description of Work: I had a dishwasher that needed to be installed, but the installers could not install it because we had to replace the valves. I called this company to install the appropriate valves.
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Yes, I recommend this pro
$170
Kate F.
07/2007
plumbing
 + -1 moreOur clothes washer used to send the discharge water from the washer directly into the utility tub and under the house. Because of this, we got backup pretty regularly. Guthrie's Plumbing came out and gave us a quote, and also told us where to buy the materials far cheaper than they could provide them. They spent the day at the house and did all of the work. The cast iron water pipe crumbled when they tried to connect the discharge line from the washer and they replaced the pipe with PVC. We had one slight problem with the water heater leaking after they left. They returned promptly the next day and fixed the problem.
Description of Work: Replaced main cast iron water pipe with PVC, rerouted laundry plumbing to main line, replaced copper pipes in basement, installed new utility tub, reset and moved water heater and washer.
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Yes, I recommend this pro
$1,000
- 1
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Contact information
4407 Empire Way, Lansing, MI 48917
http://www.rotorooter.com/lansingService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Septic Systems,
Water Heaters,
Wells and Pumps,
Water & Smoke Damage
FAQ
Roto-Rooter Plumbing & Water Cleanup is currently rated 4.4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential & commercial, maintenance and repairs plumbing, clogged drain cleaning, sewers and drains, faucets, sinks, toilets, showers & tubs, waterlines, pipework, disposers, dishwashers, water heaters and septic tanks, pipe repair & replacement, video camera pipe inspections, grease trap and liquid waste pumping, backflow protection & automated drain.
Contact information
4407 Empire Way, Lansing, MI 48917
http://www.rotorooter.com/lansingService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day