Pam Babcock - My Chores Are Yours & Co

Description of Work: .

Description of Work: They were hired for a typical house cleaning and did excellent! They worked very fast and in a timely but efficient manner.

Description of Work: cleaned a rental property, did an excellent job

Description of Work: They were to clean wood floors, vacuum carpet etc.. Very standard weekly cleaning tasks.

Description of Work: The services that were supposed to have been performed were the following: Floor cleaning which was accomplished by wiping the floor with a rag (before vacuuming!) No scrubbing of any kind was ever done. Bathroom, I think the mirror and the sink were cleaned and that was it, fronts to cabinets were dirty, the tub was not scrubbed, there was still a soap film in it. The bathroom floor wasn't touched, there was hair and typical things that fall on the bathroom floor left there, nothing around the toilet was scrubbed. The kitchen was also not cleaned, cabinet fronts dirty, sink not scrubbed, floor dirty (the table was not even moved to clean under, the chair legs had dust and dirt on the bottoms) the livingroom was not vacuumed (tons of pet hair left), I could go on and on. I got the feeling that they were rushing through areas. I tried to stay the entire time they were at my house but seriously, if I had received 4 1/2 hours of cleaning I should be able to tell. I even tried to point out what was not to my satisfaction and was told the things I wanted would have to be "rotational" chores. So, I only get certain things cleaned bi weekly and the rest monthly? You have got to be kidding! Save your time and frustration and find anyone else to do your housecleaning.

Description of Work: I used this service twice. The first time was supposed to be a thorough housecleaning after a bathroom remodel. The second was a routine cleaning.

Description of Work: All rooms cleaned in the home (living room, dining room, kitchen, family room, hallways, bathrooms & bedrooms) on a bi-weekly basis.

Description of Work: I tried this service for 3 bi-weekly cleanings. No one came out to my home to quote the job or discuss details on what I wanted done. The quote was provided over the phone and I was to email specifications of what I wanted afterwards. I should have declined service at this time, but the advertising on the website ( pamshousecleaning.net ) was too alluring. I emailed Pam immediately after the first cleaning with minor concerns and some questions. She never responded. Each time I entered my house after a cleaning, I had to walk around and put things back in place. (The vacuum left at the bottom of the basement stairs, instead of put back where it belonged... an empty roll of paper towel on the stair landing... sofa cushions lifted, just to name a few) It always appeared as if they rushed through the house as fast as they could. Areas were also overlooked (a chest and hanging picture above untouched... stairs not vacuumed... toothpast on cabinet drawer... half of a bathroom mirror left uncleaned. On the second cleaning, the girl commented that she had initially questioned whether anyone lived in the home, as it contained little furniture, was clutter free, and pretty clean to begin with. I chuckled then asked how long it took her to clean my house. She responded with "What were you quoted?" I asked her if the quoted price ever changes depending on how long they stay to clean? She said the price always stays the same and they are to "stay and find things to clean." This surprised me because I never noticed anything extra was cleaned and routine areas were being missed. I emailed Pam to notify her that I was discontinuing service and would like my key returned. I specifically asked her to reply with confirmation. I heard nothing. I called her two days later in which she acknowledged getting my email. It's now been 8 days since my phone call; 10 days since my email and I'm still waiting for my key.