About us
Business highlights
103 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Emergency Services
YesAccepted payment methods
Reviews
4.117 Reviews
Showing 1-17 of 17 reviews
Robert D.
01/2016
locksmith
 + -1 moreMy front door deadbolt stopped working, so I took it off the door, put the parts in a bag, and went to Hack's. I hoped the guys could fix it as I didn't want to change keys. When I arrived, an employee approached and asked what I needed. I presented the deadbolt and all of the parts.The technician examined the lock and extracted one part. He went into the back storage area and started searching. After a few minutes, he returned with a slightly used part, gave it to me, and told me that replacing it should fix the problem. I offered to pay, but the technician said that it was an old part that they coudn't sell. He woudn't even accept a five-dollar tip. I was pleasantly surprised. When I got home, I reassembled the deadbolt and fifteen minutes later, I could lock my door using both the doorknob as well as the deadbolt, using the same key. I highly recommend Hack's Key Shop as I have always had positive experiences with them.
Description of Work: Repaired deadbolt for front door
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Yes, I recommend this pro
allan G.
07/2015
locksmith
 + -1 moreCopies were make exactly to specs and work fine on the spot, and would go back again for sevice.
Description of Work: Made duplicates keys for very old (+20 yrs) trigger lock for handgun.
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Yes, I recommend this pro
$6
HAL S.
03/2015
locksmith
 + -1 moreunknown
Description of Work: needed a new key made for a locked door
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Yes, I recommend this pro
$80
Joshua V.
07/2014
locksmith
 + -1 moreService was great. I needed two locks rekeyed. I called for availability and they even recommended bringing them in to save money on a service call. In and out in 30 minutes.
Description of Work: Re-keyed two locks.
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Yes, I recommend this pro
$35
Elizabeth K.
06/2014
locksmith
 + -1 moreI love going to Hack's Key Shop for my keys. I have an old house and some of my keys are out-of-date styles, but Hacks always has been able to match them for me.
Description of Work: Made copies of keys for me
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Yes, I recommend this pro
$10
William M.
04/2014
locksmith
 + -1 moreThe technician was punctual and replaced a worn-out front door lock, the complete system including knobs, etc. In doing so he mauled the door, including gouging out a 3/4 x 7 inch piece of the door where he removed the old lock. Nor did he clean up after himself, leaving slivers of wood and paint all over the place. We are trying to repair the damage, using multiple layers of wood dough, but it now appears we may have to replace the door. I called Hacks that afternoon to complain to the new owner and was told she would call back. Last week, not having had any response, I emailed Hacks, telling them again about the problem. Still no response. It appears that Hacks Key Shop does not care about their customers or about complaints of terrible service. I suggest strongly that people avoid their services.
Description of Work: Replaced front door lock and keyed new lock to match existing keys.
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$195
Response from Hacks Key Shop
Karen M.
01/2014
locksmith
 + -1 moreHe arrived very promptly and was very polite and professional. He changed the locks on three outside doors. Work looks good. The price seems high, but I don't have anything to compare it to. I'd call them again.
Description of Work: .
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Yes, I recommend this pro
$225
Elizabeth S.
12/2013
locksmith
 + -1 moreLast week (12/20/13) I could not use the key in the front door, could not get into the house at first. Finally got in and the same thing happened to my husband. Then the entire lock just came out of the door. I called Hack's this morning (12/23/13) and was told and quot; Sounds like you broke it. There will be a charge to come out.and quot; I told the gentleman that they had just installed the lock in October. He continued to blame the lock's failure on us. I told him I would find someone else to do the work. He was very rude and did not want to assume responsibility for installing a faulty lock.
Description of Work: I have used provider in the past. Called them out in October 2013 when our old lock of 30 years gave out. They replaced the front door lock and two others so they were keyed the same.
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$400
Richard B.
03/2013
locksmith
 + -1 moreWent very well and was very prompt
Description of Work: Changed 6 door locks sets
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Yes, I recommend this pro
$200
geer S.
11/2012
locksmith
 + -1 morey
Description of Work: We had a lock that had broken and a deadbolt that needed to be adjusted. We also wanted a deadbolt added to the lock that was broken. He arrived on time fixed the broken lock and adjusted the deadbolt,which took less than 30 minutes. He called his boss to see if he had time to put in the new deadbolt and was told he was running late for his next appt and would have to return. His next appt was around 9:30--he left at 9:00. Cost for day one 140.00+. 125 service and labor and 20 materials. He returned again and it took him less than 30 minutes to install the new deadbolt. Cost for day two was 242+. 170 service and labor and 72 for materials. Total cost for new lock and deadbolt and adjustment of old deadbolt CLOSE TO 400.00. The real rip off was not putting in the new deadbolt when he was here on day one. They get 125.00 each time they come to your house. The service man did the job and did it well--but the company wants to maximize profits--BE WARE.
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$400
Lisa H.
11/2012
locksmith
 + -1 moreI called Hacks at the recommendation of a neighbor and high rating on Angie's Lisa. . I am very disappointed. I called on Wednesday and was told that they would come on Thursday, but would call before they came. They did not call-just showed up. Luckily my husband was home. They changes 2 deadbolt locks which took about 30 minutes. Before starting the job they said it would be about $150.00. When they were done the bill was approximately $240.00. $25.00 for materials and $187.00 for service and labor! $187.00 for thirty minutes of work after being quoted $150.00! This is outrageous. They told my husband that the minimum service fee was $125.00. so, we were charged a $125.00 service fee and $62.50 for labor. I have noticed, however, that others who submitted reviews paid only $125.00 for comparable work. I will not use Hack's Key Shop in the future.
Description of Work: We had two deadbolt locks changed.
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$214
Mary Lee H.
06/2012
locksmith
 + -1 moreTheir pricing was very reasonable. They were responsive and usually available right away when you needed something. I had them make keys and it was very quick and just within 10 minutes.
Description of Work: I used Hack's Key Shop for locksmith services both at my house and at my company.
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Yes, I recommend this pro
Walter C.
05/2012
locksmith
 + -1 moreVery professional, answered all my questions, and made sure that I knew how each of the locks operated before he left (because of the age of the home, they were non-standard). The price was around where he said it would be before he started. Highly recommend.
Description of Work: A couple hours after closing on a house in East Lansing, I gave them a call to change the locks. It was a total of three (front door of house, side door of house, side door of garage). He arrived within an hour and was able to put all of the locks to the same key.
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Yes, I recommend this pro
$155
Elizabeth K.
03/2012
locksmith
 + -1 moreThey came the same day I called them.
Description of Work: They came to take off a bike lock.
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Yes, I recommend this pro
$30
Richard M.
03/2012
locksmith
 + -1 moreLocked myself out of the home into which we recently moved. They arrived within 20 minutes and unlocked the door. I said,and quot;While you're here would you mind looking/repairing a couple of locks were having problems. No problem. Nice job...
Description of Work: Repaired three locks and unlocked my home for which I had locked myself out.
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Yes, I recommend this pro
$125
Doug P.
03/2010
locksmith
 + -1 moreWe were dog-sitting for a neighbor and accidentally locked ourselves out of her house (we had a key for the deadbolt but not the door handle). We called Hack's to let us in; they showed up in less than 30 minutes and were able to unlock the door.Overall, the locksmith that responded was very experienced and professional and was able to solve the problem quickly.
Description of Work: The locksmith dis-assembled the door knob, unlocked the door, and then reassembled the doorknob.
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Yes, I recommend this pro
$125
Guy L.
11/2008
locksmith
 + -1 moreLocksmith arrived on time after setting up appointment in person the day before at the shop after picking out new locks and handles, I got new high quality Schlage dead bolts and handles for a fair price plus installation. Extensive labor involved with installing the dead bolts, done very professionally. He had to cut two doors for new, slightly larger opening for dead bolt, this would have totally set me back if I had tried to do this myself. Plus, he had to enlarge the openings in the really large and thick strike plates with a grinder. Again a big set back if I had gone to store bought them myself and tried to install them myself to save a few bucks, and I may have ruined the nice wood doors. The new locks and handles look great and work great too.
Description of Work: Locksmith came to house and installed 3 new dead bolts and 2 new locking door handles on exterior doors, all Schlage. Plus made all the door handles and dead bolts use the same key and made me 10 keys, because that many come with the handles and locks.
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Yes, I recommend this pro
$400
Contact information
222 S Grand Ave, Lansing, MI 48933
www.hackskeyshop.comService hours
Monday:
8:00 AM - 5:30 PMTuesday:
8:00 AM - 5:30 PMWednesday:
8:00 AM - 5:30 PMThursday:
8:00 AM - 5:30 PMFriday:
8:00 AM - 5:30 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths
FAQ
Hacks Key Shop is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Hacks Key Shop accepts the following forms of payment: Check,MasterCard,Visa
No, Hacks Key Shop does not offer free project estimates.
No, Hacks Key Shop does not offer eco-friendly accreditations.
No, Hacks Key Shop does not offer a senior discount.
Yes, Hacks Key Shop offers emergency services.
No, Hacks Key Shop does not offer warranties.
Hacks Key Shop offers the following services: Sells, installs, repairs, changes & maintains locks for homes, cars & businesses.
Contact information
222 S Grand Ave, Lansing, MI 48933
www.hackskeyshop.comService hours
Monday:
8:00 AM - 5:30 PMTuesday:
8:00 AM - 5:30 PMWednesday:
8:00 AM - 5:30 PMThursday:
8:00 AM - 5:30 PMFriday:
8:00 AM - 5:30 PM