ABLE CONCRETE INC

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sEE ABOVE

See above.

Curtis Hagelberger came out and did the quote. The first time, we decided to wait a bit longer. In the summer of 2009 we decided to pull the trigger. We called them back and got an updated quote. They ended up getting into more than they had bargained for. There was significantly more to tear out than I think they anticipated. On top of that, the area between our privacy fence and the house (where the driveway runs) was too narrow to turn their bobcat's around in or drive their trucks up and down. I think it was a nightmare for them. To their credit, they joked about it but never complained. Nor did my quote ever change. They were patient with me while I worked with my fencing and gate contractors to decide how we were gonna make the fence and gate work with a driveway that was now going to sit about six inches below it's previous level. They helped troubleshoot the new issues like drainage, runoff, grading it into the existing garage floor that was now at a different height than the driveway. It ended up looking great and has held up well so far. We have a small crack in one area and a little shifting in the sidewalk squares. Minor and probably expected. Their crews were always very polite and professional and their clean up was great. Everyone from Steve and Jean down was very easy to work with. After everything was completed, I asked them for an opportunity to earn some business from them with their group health insurance policy. We had a meeting and everything seemed to go pretty well, but then they stopped communicating with us. We placed several phone calls and emails to Steve, Jean, & Curtis with no response. I would have been okay with a simple no if they were not interested in making changes to their plan, but to simply not return calls is a bit unprofessional. That said, if you are looking for a residential concrete contractor, I would (and already have) recommend them based on my experience.

They poured the driveway about eight inches narrower than the garage door. When I complained I had a terrible time getting them to come out and acknowledge the problem. They poured a step at an angle that was about three times the normal angle and I had to involve the township inspector in order to get them to fix it. Apparently the person who measured originally did it incorrectly but the crew did not challenge it at all. I think the problem with the steps was caused by carelessness. The worst part is that they refused to address or acknowledge the problem. I do not recommend them.

Prompt estimate. No cost overruns. Completed work on schedule with good workmanship. No complaints.

Continued Complaint: The asphalt patch at the city street was not done correctly and pools water, cracking, dropping and looks terrible. But again I was charged full price and was told that the city would do the patch into the street, I wanted experts to do that work with asphalt and not a concrete company and was even charged a permit fee by this company for that. I started bring concerns to them prior to the pour and after and was continued to be promised that they would make things right but all they did was to string me along until I made final payment. (A mistake that I should not have made, but their representative Mark Burkhart was so believable and said he could be trusted to carry through. Was I mistaken.) I even put things in writing via faxes dated 10-3-07 and 10-11-07. Prior to the pouring of the concrete on October 3rd, a field supervisor named Eric met at my property and assured me that even though the forms were 3 1/2 " that the concrete pour would be 4" and I took his word on it and allowed the pouring to go ahead since he indicated that the truck was on it's way. After my October 11th fax concerning the pooling Eric met me at my house again and promised to fix the problem with putting down additional asphalt or re-cutting into the street and redoing the asphalt patch. This was not done, instead the salesman, Mark Burkhart put down a liquid type material that looks like some type of tar on the city street on the west side of the entrance. Not only is the appearance not professional and unsightly, but the drainage problem continues and rainwater still pools at the street; so the fix made things worst and I am very dissatisfied. When I contact their office and spoke to ownership, Jean McKenna, I was just referred back to the salesman Mark Burkhart, who dismissed my concerns and refused to do anything else to address the problem or the other concerns. I even went as far as filing a complaint with the BBB, they were not able to get this company to address my concerns and work with me. When I spoke to a building inspector, he informed that that this company had the same problem with the cut into the street with another customer and they redid the cut out and patch, but did not understand why they could not do that for me. I filed a complaint with the state agency but even though they received a written form from the building inspector that he witnesses some of the concerns I had, they closed the complaint stating that the inspector was unable to verify poor workmanship or code violations and that I could consult an attorney or discuss other avenues of legal redress. So with the continuing degrading of my driveway it appears that I will have to consult an attorney and see what my legal options are. This company is giving me no choice in the matter.