CRITTER CATCHERS, INC.

Needed assistance with pest control and extermination (mice). Called Critter Catchers and they were able to send someone out that day to inspect the house. David was extremely professional and courteous and really helped to explain my options. The cost I provided included the house inspection and opting in for their full mice control program which included preventative measures for my attic, garage, basement, main floor, and exterior of the house. I'm sure others would consider these services costly, but for me it paid for peace of mind and quality of service in addition to actually getting rid of the mice! Would definitely recommend them if you have bat or mice issues as that's what they specialize in.

Still pending, but they were very good. Not cheap, but good.

We called Critter Catchers (on the weekend) and they were able to send someone out the same day! The woman answering the phones was very nice (sorry! I can't recall her name) and handled my call with professionalism. She gave us a reasonable time frame (2-4 hours) for when they could come out later that day. I also received a call prior to the service tech arriving confirming I was home (very helpful to know when they are coming). Chad, the worker who came to my home, was very nice and professional the whole time. He inspected my home and laid traps while explaining how each type of trap worked and the reasoning behind using them in the different areas of the home. Chad also went over the options of having an additional external trap(s) as well as the internal traps.

From phone to e-mail to in-person consultation, we found Critter Catchers to be incredibly knowledgeable and thorough. Brian took great care in explaining everything, and he was completely willing to look at all the areas of the house we were concerned about (attic, garage, and basement). It was a relief, of course, to find out we don't have bats, but perhaps more importantly, it was great to find a provider with such integrity.

Had Critter Catcher's come out to remove bats and mice from our attic. The company came out when only my wife was home - who is deathly afraid of any animal in the house and I think they knew she would have paid anything to get them out of our house. The company charged us a $119 service fee, $95 for prevent-a-mouse packets and $260 on exterior bait stations. Needless to say I think this would have taken care of many mice colonies instead of the couple of mice that we had. With the bat removal, this was the second time we had them come out (we had a new roof put on which voided any warranty and I completely understand). This time they tripled the cost of the bat prevention from roughly $400 to a starting cost of $1,200 - more depending on the amount of work that needed to be done on the roof. I understand that the company prides themselves on being experts, but I ended up going with another company that cost me $400 and had a longer warranty. I would definitely not recommend.

Professional, communicated well and timely service. Cost of service was much less than competitors who offered less service

This business is amazing! From the office staff to each and every specialist who has come to my house over the years! We used them for a bat problem and a mouse problem. These were extremely stressful situations for me and they treated us like family, being sure we were well taken care of. The ease of their service and payments are also wonderful for those who lead busy lives. They will e-mail reminders and have online bill options. I would highly recommend this company!

Not finished yet but so far, so good!

They took care of the problem. I remember them being kind of pricey. I have absolutely no idea on their punctuality and professionalism because I was working. We would probably use them in the future.

Excellent service and tightly sealed house using 48 tubes of caulk. They were willing to answer all questions and take care of our concerns. The work is warranted and they will be back in the fall to remove the doors. Certainly a pleasant experience.

The service was fine since I haven't seen anything. I would say that the price seems a little high.

It went well. They did what they say they are going to do.

Did an extremely through walkthrough of house and exterior of house. Very detailed assessment of recommended services, with explanations as to why for each service. Very professional and knowledgable. Answered our questions about bat behavior, too, which was nice. Will be using them to perform recommended work. Only reason we haven't yet is we have a new baby and have been distracted.

They are really good and we loved their service. Their price is pretty reasonable.

They suspected bats in the attic based on the description of the problem. However, squirrels were found instead. They could not treat that problem at this time, so referral to another company was made. They promptly refunded the fee for the inspection. Representatives were knowledgeable and professional, and I would not hesitate to call them again (although currently they are only dealing with problems caused by bats or mice).

I had a critter of some sort in my attic. A gentleman came out to evaluate the situation and saw a raccoon. This company was not able to take care of raccoons at this time and quickly recommended another removal service. The gentleman that came out was very courteous and arrived within the window time frame with a call ahead of time as promised and the lady that originally took my call even though it was later in the evening was very friendly. Seemed like a very good company that just weren't able to solve my issue so there was no charge which I appreciated.

Prompt, informative, professional, thorough.

Also I had asked if they could just do the first part of a two phase job because I could easily do the remaining part of the project myself (Caulking). They said No, it was all or nothing for the project. That said, they were vey nice and courteous. They did not use any high pressure sales or any less disireable sales approach. I cannot find any fault with the work performed becasue they did not do any, just the pricicng. I did however pay $150 for their evaluation. There are NO free estimates in their line of biz.

Came out on a Sunday on short notice. Very informative assessment well explained by the technician.

They checked for bats, did the exclusion with bat tubes, and finished up caulking. People who came knew what they were doing and came as promised. I am quite far from Ortonville so they waited to get others in my area; very reasonable. They did a great job of caulking all of the possible bat entrances. When some caulking fell out after they removed the tubes (too wide of a crack), they came immediately to remedy the situation. They seem very responsive to issues. My bats are gone and my house is sealed up to prevent them returning.

Just received the estimate from the they did not do the work, went with another company that had great reviews and much less price.

My first call was on a Sunday evening and someone actually answered the phone. Their representative was informative, courteous and extremely helpful! They fit me in to a small window of time they had available the next day and when the crew showed up they went right to work. They provided a full, detailed estimate and covered all of the services the estimate would cover. After arriving on the scheduled date the team went right at it and sealed my house up entirely and installed bat doors in four different locations. Recommendations were provided for re-sealing certain areas that have been scheduled for some future updates and gladly offered to come back and seal them up (at an additional cost of course) if i preferred. All in all it was a pleasure to deal with this company. Professional, courteous, detail-oriented, performed all the work as promised. They offered several different payment options as well and I would highly recommend them to anyone.

They were very responsive to the problem I had. They were quick to come on site, evaluate and give recommendations. I'm very happy with them.

The guys who did the work are exceptionally friendly and knowledgeable. I'm confident that they know what they're doing when it comes to bats. I am very dissatisfied, however, with how the business side of Critter Catchers is managed and the caulking that was done on our house. I want to be clear -- Critter Catchers was very responsive to our initial call and got someone out the same day (that was luck; I seem to remember that someone cancelled). That responsiveness was a major factor in why we hired them. It was after we agreed to a bat exclusion that scheduling the work and getting our questions answered became a headache. A few examples... Our initial service call was in February. Because winter weather returned, we knew we would have to wait until the start of spring before the actual exclusion would be done. We expected Critter Catchers to call and schedule that work. As we learned after the fact, that's not how they work. They assume they can come ANYTIME that weather permits. They showed up randomly on a Sunday in April with a 10 minute call to forewarn us. I'm sorry, but that's entirely unacceptable. What if we had other work scheduled? What if we were having a Sunday barbecue party? If you try to discuss this with the customer service people on the phone, they're quick to say "our work is weather dependent" - as though that gives them the right to show up whenever they please. That's pretty ridiculous in this age of being able to get 5 or 10 day weather forecasts. Certainly none of our other weather-dependent contractors (air conditioning, painters, etc.) have shown up out of the blue - especially when we haven't heard from them in two months. We also had problems when we tried to discuss some concerns we had about the caulking that would be done. We live in a 90 year old house and had some gaps that seemed too big to caulk. We were also concerned that caulking would interfere with a house painting job we were planning. We expressed these concerns upfront and said we wanted to talk to the technicians before they proceeded with the work. This request was ignored. The crew just showed up on the Sunday in April and we had to turn them away. When we tried to discuss our concerns on the phone, we were met with resistance. As is usually the case when we have had to call Critter Catchers, the person answering the phone is quick to cut us off/talk over us. I hadn't even finished explaining what our concerns were, and the person on the phone jumped "I know our technician looks young, but trust me he's been doing this for X years." The age of the technician was never my concern! But the person on the phone seemed incapable of just listening. Eventually after a lot of back and forth we were able to schedule a time for the technicians to come out and discuss the caulking. I'm sure the customer service person means well and is just trying to persuade us that everything will be okay. But that kind of pushiness is taxing and makes the whole customer service experience a whole lot less enjoyable. When the technicians came to discuss the caulking, they did a sample line along our chimney. It looked fine, so we approved the work. Unfortunately, a lot of the caulking on our house looks nothing like that sample line. In many places, it's applied in excess, and often not in a clean straight line. This is now causing problems for us because we have an uneven surface for painting our siding and contrasting trim. Critter Catchers also used caulk on seams that didn't need it. They'll undoubtedly disagree with me on this, but trust me, there are seams that had no holes (and yes, I understand that bats can get into a space as small as 3/8" if not smaller). They also used large amounts of caulk to tack mesh to our BRAND NEW ROOF around gaps by the gutters. I understand that the mesh was necessary, but the heavily applied caulk really degrades the look of our roofline and now we're having trouble getting it completely off our shingles. What really irks me about the job though, is that their application breaks the number one rule of caulking: you start with a clean surface. You don't caulk flaking paint. If it's flaking, you scrape it away first. I'm also baffled as to why they could not have hidden much of the caulking inside the gaps instead of letting it sit on top of the gap where it's more visible. Critter Catchers will say "It's paintable!" Yeah, sort of. It doesn't matter if the caulk is unevenly applied... how can we create a clean paint line on top of that? Also, for a professional look, some of the holes they filled should be been done with epoxy, not caulk. It's far preferable to have a sandable surface and one that takes paint in a similar fashion to wood. I understand that they don't use epoxy, but then they should have notified us of large gaps and given us the option of making alternative arrangements. I actually tried to request this type of arrangement when I called to arrange for the bat doors to be removed. I made clear that I did not want them filling the holes with caulk; we would fill them with epoxy the same day. Again, customer service argued with me, which is baffling. We're the homeowners here. If we prefer the hole to be filled with epoxy (that we're providing and will apply ourselves), what do they care? It's a pretty minor issue - what's the point of disagreeing with the customer? Overall, trying to orchestrate this bat exclusion with Critter Catchers was as much of a headache as the bat itself. While the technicians are very nice and knowledgeable about critters (really, you can feel confident that they know how to handle wildlife), their handyman skills need improvement as does their customer service approach on the phone. We would like to feel that we got our money's worth from this job... the bats may be gone (hard to say, we only ever saw one once), but we're left feeling we paid a lot of money to be unhappy with the changes made to our house. We expected a lot more for the price.

They're really nice on the phone, they came out as scheduled and went up in the attic. I knew we had those, I figure that on my own, but they go up and tell you and they get the job done. It's interesting, the one that they're out of the house, they install one way then when they come out in the spring. But the one still hanging out around the front door, I talked to them about that, he knows it's the area where it stays but it's not in the attic anymore. The bats are gone but it's an interesting process. I'm okay with it on my front door as long as it's not in my attic.