Jacobson Heating & Air Conditioning

They are not easy to work with. Since last fall, we have hooked up with a different company. I won't get into every single particular, I just don't care for the guys and they way they handled everything. I just will never call them again. We had used them for every 20 years. As they get new people coming in, it's like they don't know their old customers, we don't get treated the same way, there was no loyalty. We just decided it was time to look somewhere else. We have been with one company for too long.

Woke up Sunday morning to a cold house. Called the company whose label is on the furnace several times - no answer. Called Jacobson and their answering service answered on the first ring. Within 20 minutes or so the repair man, Justin, called back. A little while later he arrived. This is the second time I had called Jacobson, the first was when my Mother had trouble with her furnace, and that too was an after hours call. Jacobson were highly recommended by my Mom's neighbor. We were very pleased with them then. Justin was our serviceman both times. He is very knowledgeable and professional. He diagnosed the problem and determined how to fix it quickly. He did run into some problems and another serviceman then their boss arrived. They stuck to it until they had the furnace working. The drain pipe was frozen, and the bottom of the tray turned out to also be frozen. They charged for only one serviceman, for three hours, which was less time that they were actually there. I was very pleased. When other companies won't even answer their phones Jacobson will be there. No wonder they have been voted #1 in the area so often.