Turnkey Builders LLC

9/10/2021 Turnkey Builders has been a massive disappointment to my family, causing a great amount of stress on my wife and myself. We paid this company to replace our roof back in June 2020 and a short time later we noticed multiple areas of our home were leaking water (when raining and when ice melted). After experiencing difficulty reaching them they finally came out and used caulk to "fix" these leaks, which clearly did not fix them. We again contacted them many times before another person came out to the house, only to provide an estimate on how much it would cost us to fix these leaks. Please just imagine paying all this money for a new roof and then while under warranty, having turnkey builders attempt to get more money from us. It is absolutely disheartening to say the least. These leaks are a direct cause of poor work that was done on our home by this company. Turnkey Builders has not returned any calls since they realized we would not be paying to correct their mistakes. This company was given a very well deserved F rating by Better Business Bureau. Please think twice when purchasing a new roof with Turnkey Builders as we believe their actions show they have great difficulty with communication, quality work, and follow through.

While replacing skylights on my architect-designed home, Turnkey destroyed a wooden structure designed to let my roof breathe and replaced it with a metal construction that now leaks copiously. At first, when I complained, Turnkey stalled me, telling me I had to prove building code violations to have its work redone. When I asked the local building inspector to check for such violations , he refused, saying he had no record of a permit filed for changes made to my home. Now Turnkey no longer answers my attempts at contact. When I recently had a retired roofer assess Turnkey's work, he told me it was so sloppily done and with such poor materials that I shall need to have it taken apart and redone completely,. I hired Turnkey initially because of its stellar reviews on Angie's list--from which I had always previously had complete satisfaction. Needless to say, this experience has cost me not only my trust in Turnkey but also my trust in Angi.

Turnkey Builders installed a new roof on our house in January 2020. The shingles are curling over the entire roof. Turnkey Builders instructed us to wait for warmer weather to flatten the shingles. In June, after receiving photos of the curling and lifted shingles, Dylan, Turnkey’s owner, did not respond to our request to come inspect the roof and address the problem. We filed a warranty claim with Owens Corning, the shingle manufacturer. Owens Corning’s inspection report concluded Turnkey Builders failed to correctly install the underlayment, causing the shingles to curl and tunnel. Upon receipt of the manufacturer’s report, Turnkey Builders has ignored our repeated attempts for resolution.

Excellent workmanship. Replaced some rafters once the roof was open and extra damage with found. Glad to have hired this company for my roofing and siding claim. We were worried about where to turn after the storm hit so we called around and Turnkey was immediately available and were able to give us a lot of information about the insurance claim process right there on the initial call (the other 2 had answering services that were quite vague) which was very relieving. From the moment their estimator Wes came out we were confident and at ease! Great company!

I enjoyed the service provided by Turnkey. They put a tarp on my roof before starting since it was leaking. I would recommend them.

I hired turnkey to do my roof in which they did a good job but they wanted me to give them a check as soon as the job was finished. Maybe everyone else expects this? I thought they would mail me a bill... Happy with the work but not happy with payment terms. I wasn't originally planning to write a review but they pressed the review process so here it is.

Roofing The best company to work with in every possible way. Excellent customer service, they are prompt and responsive and very competitive. And of course, we love our new Owens Corning roof!

We just had our house reroofed with all new plywood. They were highly recommended by a neighbor/ friend. I’m the type a personality that is very curious and asks a lot of questions and the supervisor on the site patiently explained every aspect of their process. Dylan was also available by phone every time I called. The team was all very courteous and professional. This company is just really incredible!

We chose Turnkey out of several companies that bid out the job for our roof replacement and we are incredibly happy we did, even though they were middle high on their price. Dylan worked with us on all of our options. The teams they dispatched were fantastic and they did an incredible job. We highly recommend!

After getting quotes from 4 contractors we nervously decided to go with turnkey roofing. They protected my flowers and cleaned up very well after the job was done. Super impressed! Thank you!

They left at 4:02pm on a Friday, I waited a while to see if they were coming back before calling the office 3 times asking for the owner, it took 2 hours to get a call back from the owner and he just excused them leaving early! Guess they couldn’t wait to start their weekend like the rest of us….

Excellent work. The entire team was a pleasure to work with.

Turnkey Builders did a great job!! They really took the time to expand on the details. They were very prompt and responsive. Huge project took only 4 days, with a perfect cleanup not even a nail to be found!

Very good roofing and siding. Insurance job.

Turnkeys quote was nearly half the price of the first inspection estimate we received, they offered to try and match the competitors pricing so we showed them the quote from the first company (maybe naive..) immediately they explained that the price was really high and presented us with a price of nearly half! The skylights were able to be repaired which they worked out with the insurance company as well as some rafters that were moldy. Overall Derek and Dylan were very professional and kept us informed on the progress. In 8 days they did our roof and siding with gutter troughs! Rockin company!

Dylan and his team did a wonderful job with our roofing replacement! They put up tarps immediately after signing. Working with us on products even though they were really busy. Even our neighbors who had used a different company years ago were impressed!

Now that we have worked with turnkey builders, we will never work with another contractor again! We’ve had horrible experiences with other companies before finding them, at first, we were even deterred as they are more expensive than some. Additional repairs were discovered during the project but they were very helpful in answering all of our questions, Derek came out to inspect the work of his team and went above and beyond to ensure we were happy!

Worth the wait!! We had to wait several months and were rescheduled a few times. However, the company was very professional through the waiting process and the team that did the install was very professional!

I gave them a deposit in Sept 2019 the date to begin was 3rd week in November 2019 then 3rd week in December 2019 then 1st of Jan 2020.. Covid hit and they couldn’t do till governor let them go back to work. They told me they would put me on list.. When governor said all could go back to work they would add me to list. When the government let all go back to work no communication anymore. I hired an attorney to send a demand letter they did not response. They have my money and I have nothing. I am a senior citizen and i believe they just scammed me.

I am very pleased with turnkey builders they did the work in a timely manner and I would definitely hire them again for work That need to be done them

They did well coming in and getting it done. Nine months later I had a leak and they won’t even call me back except for to send me an email and say it couldn’t be their fault I would’ve found it in the first 30 days.

Estimator Justin was very detailed, polite and genuine. Their price was extremely fair and the details were impressive. The install crew was great. Arrived when they said, left at dark after a full day of work. Very respectful of my property. Turnkey was so impressive to me that I’ve already hired them for another job.

Thanks to Turnkey, my family no longer has to worry about our roof leaking after Tyler Home Improvement provided the worst experience ever. Turnkey was called after we fired Tyler Home Improvement for poor workmanship, lack of professionalism, and overall bad customer service. Turnkey provided great workmanship, superior professionalism, and extraordinary responsive customer service. We would highly recommend Turnkey to anyone in the unfortunate position of looking for someone to turn their bad job into a salvage job with results that will exceed their expectations!

Really great professional crew. Yes I would recommend them. I was really impressed by the perfect craftsmanship, the sales team Justin was fantastic through the process. Very happy!

Well to start everything was fine. There were a few cancelled dates on starting roof because of rain. Date was scheduled but then no communication that they were not showing up. This happened several times. Just asked and to give us the courtesy of telling us the date got pushed back. When they finally did show up they did very outstanding work and very happy with the roof replacement. My problem lies in we had a closet that was added to get the damage done from roof leak and signed contract for that work to be performed. I sent email after roof to say if it was forgotten not a problem we would take care of it ourselves. They got ahold of me and said they could have someone over the next day and they missed the other work order on this. I Replied back that I had to leave for work at 2:00 in afternoon. They said they would send someone the following day after that and for free(I have email). During this time they had billed us the final cost of roof and figured that out and paid. Then next day said because we paid with credit card there was a 3% charge. I totally get that and paid that amount right then thru PayPal. Well when all was said and done they never took off the money that we put down for deposit $1020. I brought this to their attention and said they would sent a check right out. I text 1 1/2 weeks later because there was no check in the mail. 4 days later received a partial check for amount that was owed to us $400. I text saying thank you for the partial repayment and when could I expect the rest $620. They said”didn’t you get the closet done that you asked for” The check is dated and was 6 weeks ago with calls constantly and no calls back and no more money that I am owed. They were calling and sending email and texting and showing up to the house because they sent the invoice by email in morning and wanted payment within 15 mins. They got their payment that day and then more the following day and now I am owed money and no word from them. I would have given them an excellent review if they had communication and were not shady with the billing. Donna Crum