TAYLOR LAWNMOWER SALES & SVC

3 weeks ago spent 260 to have snow blower repaired... worked 2x after and failed again. Sent an email asking about warranty and received no reply

Horrible service! I dropped my mower off the have the blade replaced and asked them to look at the drive train and let me know if it needed any repair. When I dropped it off with a $40 deposit, the woman held a paper at me and told me I was signing that I had paid the deposit in cash. She told me the work would be done in a week and I could pick it up. Instead, it took them two weeks to complete the work, and when I called to ask how much I owed, it was over $200! I asked what they had done and he had also done an oil change, air filter change, and spark plug change - none of which I had even asked for. Then he told me he had done something to the wheels. I had asked them to check with me if anything other than the blade needed to be repaired, and they did not. When I told him I didn't ask for the additional services, he told me he wrote down exactly what I had asked him to do and that I had signed the work order authorizing the repair (which I was not told I was authorizing). He became extremely irate and started yelling at me, and refusing to take off the cost of the work that I didn't ask him to do. He flat out lied and said I had specifically asked for it when I had not. He finally told me he wasn't arguing with me and hung up. I can only hope he doesn't go back and damage my mower in some way before I can pick it up. This person is clearly not rationale and is unable to deal with customers. I would definitely recommend steering clear of this business.

I took my Homelite Electric Leaf Blower to Taylor's as recommend by Homelite when it stopped working but was still under warranty. Yes, I tried a different cord and different plug outlets and even waited until the next day, in case it had overheated...still wouldn't start. I was never told there would be a $25 fee even if there was no problem. If they had had to take it apart I would understand being charged, if it didn't qualify for the warranty, but that wasn't the case. I think it's unethical to charge a fee when all that was done was to plug it in and find that it was working.

Dropped the tractor off at their location. Five days later i called to see if the tractor was done, they said that they were going to do the work on the same day i called. Tractor was running fine but needed oil change, filter, belt, fuel filter, air filter, two spark plugs and to be greased, a complete tune up. Picked up the tractor and went to cut the grass on our half an acre lot. The lot has an small hill and this tractor just climbs it like is nothing, well, that day the tractor cut off in the middle of the hill and the tractor had no power, ran very slow so, i called the shop and they told me to bring it back, and i did. Next day the same problem, the tractor was running sluggish, slow and without power. I checked the oil out of curiosity and i noticed that they had filled the oil reservoir all the way to the top of the filler tub and way past the mark in the dip stick that says full. They were trying to blow the oil seals on my tractor so it would leak oil. I don't believe that they did any tune up to the tractor either. I called the shop and spoke to a lady who said that she was the owner, she was rough, unprofessional, raising her voice on the phone and very cocky, who told me that if i wanted my money back to take them to court or to bring the tractor back again, i said no way. Their mechanic is an African American who is as rough and unprofessional and bad mannered as she is. I went to the shop personally and i ended having to call the police because they started to yell and to threaten me. So, i took the tractor to another shop and sure enough their tune up was no tune up at all. I called my credit card company and when i went through the receipts they had charged me $15 dollars extra by inflating the prices. I placed a dispute with the credit card company and proved to them that this was fraud and the charges were reversed.

On the day of the pickup, my partner who scheduled the appointment had a medical emergency which landed her in the ER. She was not coherent to share that she made the appointment so it could be canceled. When we arrived home later that night, we had three messages from Taylors. The first one was Roy Taylor Jr outside waiting to pick up the tractor and we obviously were not home. The next one was from Judi Taylor asking us to call because they are a "small business" and they depend on "good customer service". The third one was a nasty message from Roy Jr. who said, "I am really upset with you for not calling today. Thanks a lot. We will never do business with you." Now, we had been at the ER and my partner and I felt badly that we missed the pickup and did not cancel. I was particularly upset that the last message was left in a nasty tone that we could not help the circumstances. I called and left a voice message explaining the situation and I apologized for the inconvenience. Roy Jr called us the next day and essentially chewed out my partner for not calling, claiming he did not hear the voicemail. He was not understanding at all of the medical emergency. When my partner asked for Judi, he would not give her any details on how to reach her or when she would be in. He told my partner that he would never do business with us. (By the way: We are the customer and it is his loss that we don't business since we are ones paying for his service.) It is unfortunate that this could not be resolved in a professional manner so that there could have been a business relationship. UPDATE 2015: We did receive the apologies and the letter for the free pickup. They were prompt to pick up the tractor and were very responsive to our request. We have changed their rating because they quickly resolved the issue with an apology and the free pickup. They went over and beyond what we asked for.

Repaired Toro Snowblower quickly. Price seemed very reasonable.

LOOK AT THE ABOVE SERVICE PERFORMED