About us
Business highlights
79 years of trusted experience
Services we offer
Amenities
Free Estimates
YesSenior Discount
$10.00
Accepted payment methods
Reviews
4.788 Reviews
Showing 1-25 of 88 reviews
John V.
05/2018
plumbing
 + -1 moreBoth jobs went very well. However, I have just learned by phone from Modern Plumbing that they no longer do residential plumbing as of January 1, 2018.
Description of Work: Kitchen sink drain had failed. Was your replaced. Also, 2008 I had modern plumbing connect my house to the city’s sanitary sewer.
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Yes, I recommend this pro
$130
Melanie N.
12/2016
plumbing
 + -1 moreHe did excellent work. He was even nice enough to help me put a floor lamp together.
Description of Work: He replaced both the kitchen and bathroom sinks and faucets.
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Yes, I recommend this pro
$200
Jack U.
11/2016
plumbing
 + -1 moreDid OK, but cost way more than warranted.
Description of Work: Cleaning a sink drain
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Kristina H.
08/2016
plumbing
 + -1 moreNot well. They basically told me they didn't have time to help me. You should always have time for the customer.
Description of Work: Mop sink repair
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justin K.
05/2016
sewer cleaning
 + -1 more1.) There were two workers, one was terribly unprofessional and was arguing with the other the entire time 2.) Sewage had leaked in a closet and there were sewage-covered footprints in the room attached, the hallway outside, the room across the hall which contained a breaker box that they needed to get to, and up the stairs to the main floor. We had to pay $200 to a carpet cleaning service to clean and disinfect these areas which should never have been made dirty as the sewage was contained to a concrete-floored closet that would have easily been cleaned with a mop. 3.) They quoted on the phone and on paper $59 as a service call fee and then $24 for every 15 minutes they were there. They charged me double that because they sent two workers. I wasn't quoted $24 per 15 minutes per person, I was quoted $24 per 15 minutes when I told them what was wrong and they sent two guys, quoting apparently for one. In short, yes, they did do the job of clearing the main pipe, but they made an unnecessary hazardous mess in three rooms, then acted unprofessionally, then billed deceptively, so they will not have my business in the future.
Description of Work: Cleared a clogged main pipe.
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$275
Elise K.
02/2016
drain cleaning, plumbing, sewer cleaning
 + 1 moreThey were prompt and performed their job very well. Even though the evaluation didn't go as we had wished (the shower stall was installed improperly by a different provider), they were able to get the drain flowing and advised us on the next steps. We will definitely call them if we need plumbing help in the future.
Description of Work: They evaluated and cleaned out a shower stall drain.
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Yes, I recommend this pro
$145
justin K.
01/2016
drain cleaning, plumbing
 + 0 moreThe technician was friendly, prompt, performed great work, and explained why I was having an issue fixing this issue myself.
Description of Work: Tub drain clearing
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Yes, I recommend this pro
$130
Terence B.
01/2016
plumbing
 + -1 moreI have had a loud noise coming from my furnace for about 2 years. It was annoying more than a huge problem. I had the company that installed the furnace come out several times and they couldn't find or fix the problem. It turns out it was from the humidifier attached to the furnace. Modern quickly discovered the exact problem and installed valves that solved it. Excellent work, reasonable price and very professional
Description of Work: Diagnosed the cause of the very loud "water hammer" sound coming from our furnace. He then installed arrestors that took care of the problem
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Yes, I recommend this pro
$150
CJ G.
12/2015
drain cleaning, plumbing
 + 0 moreI had had a different plumber in my house a couple weeks earlier to deal with a kitchen sink leak. At that time, he had told me that it would be $400-600 to clean out our slow-running bathroom sink. Today the sink stopped running completely, and I decided to try Modern Plumbing based on the recommendation of a friend. I was very impressed with Modern Plumbing. Not only were they very professional (calling me when the plumber was on his way, explaining their rates up front, etc.), but the plumber they sent (Ernie) was VERY thorough and honest. He explained what tactics he was trying and why. After using a machine to clean out the pipes as far as it could go, the sink was draining better, but he wasn't satisfied. He worked on the sink a little bit more and got it to the point where it was draining quickly -- not filling up the sink at all! And then, when it was time to write up the bill, he told me about a coupon in the Yellow Pages and had me get it out so that he could apply it to my bill. Needless to say, we will be calling Modern Plumbing for our future plumbing needs instead of that other guy!
Description of Work: Fixed a bathroom sink that was completely stopped up / not draining.
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Yes, I recommend this pro
$106
Jeffrey B.
11/2015
plumbing, water softeners
 + 0 moreI called them for an installation on a water softener unit that we had already purchased. I just needed it installed and hooked into the plumbing. The first time they sent someone out he came to check out what the situation was with the plumbing and to see the unit. He did not have any of the parts needed to do the install and stated that he had to order most of them. Also I needed to move some items for them to better access the plumbing when he returned, which was fine with me. I found that kind of surprising seeing as how this is something that they commonly do, and it is a plumbing business. I paid the service call fee ($59.00) and then a $25.00 fee for the 15 minutes (or so) he was there, along with tax and fuel surcharges bringing the total up to $97.00. I then called to schedule the install again. Approximately 1 hour before the plumber was scheduled to arrive, the office called to cancel due to a plumbing emergency. I then re-scheduled again. I was called 30 minutes before he was scheduled to arrive by the office and notified that the plumber who was coming had called in sick and that they had nobody else that they could send. This was the last contact that I had with this company as I am not going to use them again, and am willing to forfeit the $97.00 to have someone else more reliable come in and do it.
Description of Work: Provider was called to install a water softener unit (already purchased) in my home. Provider arrived and gathered information on parts needed to complete a water softener unit installation, and advised they would have to come back.
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$97
Pablo P.
11/2015
plumbing
 + -1 moreErnie, from Modern Plumbing, came on time and ready to work. He had to work very hard to remove the old galvanized pipe, most of which was behind some cabinets. I was glad to give him a hand because it actually took two people to do some of the job. I was very pleased to see that Ernie was willing to listen to my concerns, he was respectful and diligent in the way he carried out his duties. He did cut a couple of pipes two short, which forced him to do additional work, thus lengthening the duration of his visit and the final cost of the project (Modern Plumbing charges by increments of 15 minutes). There was some time idling in the van both before Ernie came in the house and after the job was completed, which I was also charged for. The project was a bit in the expensive side, but I was satisfied with the work performed.
Description of Work: Removed ten feet of galvanized pipe and replaced with PVC.
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Yes, I recommend this pro
$393
Jeanne B.
10/2015
plumbing, septic tank, sewer cleaning, wells
 + 2 moreTommy, Joe and their crew did a bang up job on our bathroom. There was a roughed in sewer line for the toilet and sink, but no shower. They had to jackhammer through the concrete floor to run a sewer pipe to tie into the rest of the plumbing. They also ran copper water lines to the new bathroom. They also installed the shower and shower faucet. Since we have septic, there was a roughed in sump pit that had to have an ejector pump they installed one too. I'm very pleased with their job and professionalism. It was a HUGE job and they did it promptly.
Description of Work: Rough in plumbing for a new basement bathroom.
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Yes, I recommend this pro
$5,000
Jasen P.
08/2015
drain cleaning, drain pipe, plumbing
 + 1 moreThey were prompt, professional and provided me with a good amount of information about my drain system. He was able to answer all my questions honestly and without hesitation. Should I ever require service again, I will certainly call Modern Plumbing.
Description of Work: Had some preventative drain cleaning performed.
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Yes, I recommend this pro
$120
Danielle D.
08/2015
plumbing
 + -1 moreThe guys were professional, on time, and knowledgable. The price is a bit high... they charge $59 service fee , which I knew about ahead of time, but they also charge $8.50 for fuel charge and $5.50 "misc shop supplies" while they also charged me $45 in materials , when I supplied the garbage disposal. I live in kalamazoo, I know it didn't cost $67 to drive here!!
Description of Work: Install a garbage disposal, first time installation, not a replacement.
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Yes, I recommend this pro
$262
Phillip S.
08/2015
drain cleaning, plumbing
 + 0 moreSatisfied Customers are the best advertisement! That being said, Modern Plumbing deserves highest marks as a quality plumbing company! They provide experienced & knowledgeable plumbers as advertised. Tommy came out for the initial estimate; he was friendly and explained everything thoroughly. Joe & Brady provided the outstanding service! They were prompt, polite & very professional. Joe took the time to explain everything to me after they finished the work, which I really appreciated. He did such a fantastic job that we will request him personally to fix any future problems that we may have. These guys are top-notch & I believe are the key to the success of this reputable company. Modern Plumbing "Rules"! Five Stars All The Way...A++
Description of Work: Replaced all 66 yr old water pipes, shut off valves, installed indoor & outdoor faucets and cleaned clogged basement drain
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Yes, I recommend this pro
$2,400
Tim W.
04/2015
plumbing, sewer cleaning
 + 0 moreEveryhting went as planned. They called miss dig a week before to have water/phone/gas locations marked. Arrived on time and finished without any problems.
Description of Work: Excavate and replace old clay/steel sewer pipe with pvc from outside house to street.
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Yes, I recommend this pro
$2,500
JoAnne O.
03/2015
drain cleaning, plumbing
 + 0 moreSame day service. My only complaint is that they charge for every 15 minutes and the work took less than 15 minutes but they charged for the time getting into the house and then spent several minutes coming back to give me the bill, thus adding time. They charged for 30 minutes when it should have been 15. Nevertheless, the came on the same day as I called and overall were quick to diagnose and solve the problem.
Description of Work: Cleared two drains, including the kitchen sink with the garbage disposal.
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Yes, I recommend this pro
$106
Mary G.
01/2015
plumbing
 + -1 moreOur old hot water heater died the evening before we were leaving for vacation. We wanted to have a new heater installed the day after our return. We called several companies in our town and were given either vague scheduling times, were quoted inflated estimates, or the brand heater we wanted wasn't carried. We called Modern Plumbing in Kalamazoo, based on Angie's list reviews. Fortunately, they provide service in our area, and they were very helpful in being able to schedule us when we wanted, and to install the heater we preferred. Their quote for the heater and installation was extremely reasonable. We were scheduled for service between noon and 2:00, on the 30th. At 1:30 I received a phone call saying arrival time would be at 2:30. I appreciated being informed of the slight delay, and the installers did arrive at the time they said. They laid down floor coverings to protect carpeting leading to the furnace room. They drained and removed the old heater and installed the new heater efficiently. After installation, good instruction and demonstration were given about setting changes and re-lighting the pilot. The work area was completely cleaned up. Both installers were friendly and addressed questions and concerns. Everyone was friendly and helpful, including the person who took our order, set up the installation, and called to remind us of the service schedule. All businesses should be run like Modern Plumbing Sewer and Drain Contractors!
Description of Work: Installed a new 40 gallon water heater and removed the old, broken heater.
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Yes, I recommend this pro
$750
Mel S.
11/2014
plumbing
 + -1 moreWater in the basement. Called twice for emergency 24 hour service and did not receive a call until the next day. Person on call had a migraine. So did I because no bother to call me back. Did not use.
Description of Work: Nothing.
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drew E.
10/2014
drain cleaning, plumbing
 + 0 moreI called about 9:15 to make an appointment. The guy was done and gone by 11:00! I guess I wasn't expecting such fast service. The tech was pleasant, explained what he did, and was efficient. Charge was $59 for the service call then $24 for every 15 minutes.
Description of Work: Cleaned 2 sluggish drains
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Yes, I recommend this pro
$170
Martin L.
09/2014
plumbing, septic tank, wells
 + 1 moreMostly good. The pump guy was later than expected, but the office did keep calling to report delays. The sump repair was unexpected, but needed.
Description of Work: Inspected and pumped the septic tank and replaced the sump pump.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$700
Tiffany D.
08/2014
drain cleaning, plumbing, sewer cleaning
 + 1 moreExcellent, excellent service and response. Charge a flat rate service call but you pay a rate based on every 15 mins they are there. However, my husband was nervous they would take their time setting up, trouble-shooting, etc... But two of them were Johnny on the spot, called to confirm we were home, en-route, on time for appt., and professional. They even cleaned line all the way to city line just in case. Found 5 clogs, and charged us $130. Could not believe it was this in expensive.
Description of Work: Main sewer line not draining
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Yes, I recommend this pro
$130
Mike S.
06/2014
septic tank
 + -1 moreIi NEVER heard back from anyone, so my answer would be "lousy"!
Description of Work: After decades of using them, and they were always very responsive by the way, I do not know if this was a new clerk, but the first thing she said was to tell me she would probably not be able to have anyone out before NEXT WEEK! She was not concerned that our tank had flowed over at all? I told her to look up our account and check how long we had been customers and how much we had spent over the years, and in my opinion as a business owner myself for almost 40 years now, good customer service would assume to at least tell me to let her check and see if there were any possibilities they could get out , even if it was a day or two later? I told her we were in a very convenient location, but when she continued to be so adamant, I was shocked! I was also upset, certainly like I was blown off as if no matter what I said, nothing was going to help at all!?? I told her to have her owner/ manager call me back, I gave her my phone number, and NEVer heard back from anyone, and thankfully we now have a new company and owner who answered early the next morning, and promised they would be out the same day, and everything was perfect with them! Thank you Angie's List and you were a life saver! I do feel bad if the owner was not told about this experience, plus this lady accused ME of being rude, and I began being very pleasant until I saw she was not concerned at all! As a long time loyal customer of theirs, at least 15 or more years having our tank pumped much sooner than every 3 years after having them place 4 new dry wells almost 20 years ago, my wife and I felt very taken advantage of, and I hope the present owner is aware of how I was treated, but if they were, I am positive they heard this " "person's view" of the way I was treated, so I cannot say of the present owner would care or not? This is why I will always wonder if this was atypical or not, and if they were given a chance to return my call, however, they know who they hired, and should watch over how their business is projected to the public, and especially a very long time customer who has always paid immediately for their services and have been always grateful? This is too bad as I see they were rated highly, so it could be a new hire and I know this has occurred many times in my business without my knowing until it was too late and I had lost many customers! Thank you so much AL!
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Daniel M.
06/2014
drain pipe, septic tank
 + 0 moreModern came out and gave a rough estimate of the costs to correct my problems before I got a permit. They were very knowledgeable and accurate as to what would be permitted by the county. Other costs were higher and timing was much worse. Modern came in and did the work in a day and left the yard in fairly good shape considering the conditions at the site. The entire team at Modern was professional, polite, and true to their word.
Description of Work: Put in a new drain field onto my existing septic system, added a valve to allow the old system to be returned to service in the future, and put in a separate drain field for my softener that had been harming the system to start.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,000
Mark V.
05/2014
plumbing
 + -1 moreEverything went smoothly. I was told he even spent time with our dog to get know him and that made things good, too.
Description of Work: Fixed a leaking vanity waste pipe
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Yes, I recommend this pro
$150
Contact information
6475 E K Ave, Kalamazoo, MI 49048
modernplumbingandseptic.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 AMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 3:30 PMSaturday:
ClosedLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Septic Systems,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Water Filtration and Softening
FAQ
Modern Plumbing Sewer & Drain Contractors is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 AM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 3:30 PM
Saturday: Closed
Modern Plumbing Sewer & Drain Contractors accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Modern Plumbing Sewer & Drain Contractors offers free project estimates.
No, Modern Plumbing Sewer & Drain Contractors does not offer eco-friendly accreditations.
No, Modern Plumbing Sewer & Drain Contractors does not offer a senior discount.
No, Modern Plumbing Sewer & Drain Contractors does not offer emergency services.
No, Modern Plumbing Sewer & Drain Contractors does not offer warranties.
Modern Plumbing Sewer & Drain Contractors offers the following services: Commercial & Residential Plumbing. Water Heater Service. Remodeling. Septic Systems. Drain Cleaning.
Contact information
6475 E K Ave, Kalamazoo, MI 49048
modernplumbingandseptic.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 AMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 3:30 PMSaturday:
Closed