D. Wood Plumbing, LLC

We have several rentals in Vicksburg and live on the west coast. Before a recent visit to Kalamazoo a tenant notified me there was water leaking in the ceiling in the garage. We own a Highly Reputable and Highly Rated plumbing company on Angies List in Portland Oregon, with almost 500 5-star reviews. During our visit to town my husband, who has owned a plumbing company for over 30 years, opened the sheetrock and diagnosed the problem, the cartridge needed to be replaced. Ferguson, the local plumbing supply house is closed on the weekend, so we were unable to replace it ourselves while in town. Upon returning to Portland, I contacted Dan Wood and explained we had a Kohler cartridge that needed to be replaced. I scheduled an appointment with Dan Wood. I was told upfront what the "call out fee" was and what their "diagnosis" fee was. I explained I did not need I diagnose; I am telling you what the diagnosis is. They charged me a diagnosis fee anyway. FYI, I have sent them an invoice from our company to them for our service in diagnosing the issue. The appointment was set for Monday the 26th of April. I was also told by the dispatch I would receive a call, as well as my tenant, when the plumber was on his way. Well, this never happened. My tenant called me around noon my time on Friday the 23rd and said the plumber was there, no-one contacted me. My tenant was notified they wanted to come on Friday instead of Monday, not me. I had given Dan Wood my CC# at time of making the appointment, yet my tenant called me because the plumber was concerned about payment. I was never given a price for the work by Dan Wood nor an invoice, just a charge on my credit card. A Kohler cartridge cost around $65 and takes less than an hour to complete the task. The wages for a union plumber in Portland Oregon are $78 an hour and the average price for a started home is about $500K. We charge $450 to replace a cartridge including the cartridge, our cost of living is double that of Kalamazoo, we were charged $492 total rip off. I cannot believe they have been in business for decades based on their deceptive practices.

Went above and beyond what was expected. Very helpful. Definitely would recommend.

I was afraid that I was going to have to buy a new toilet because mine is old and no longer made. Dan was able to fix the toilet and install a new cut-off valve.

Prompt, efficient and proactive.

unknown

very well. he tried to save me money by suggesting alternatives. Very happy with service.

Dan was prompt in returning our initial phone call and in giving an estimate. He was on time, efficient, friendly, and courteous. We would use his services again and highly recommend him.

Excellent!!