All Green Corporation

I will avoid all future business with All Green . I dont want to get into details because based on my dealings , All Green always seemed to understand the scope of work different from what the sales person and I had agreed . Got most upset when they charged my credit card without my permission .

I have an annual contract with them. This is my second year with them and they performed greatly. Their knowledge and willingness to solve any problem that comes up makes me keep them in service.

Summary: Cancel Any Time Not True - Rude On The Phone When Canceling - Avoid Like The Plague I paid for every recommended treatment. I liked the idea of no contract cancel any time, and the guy selling the service was helpful. Lawn looked fine at the end of the year, and I was happy (less weeds, but I considered it a work in progress) . Come spring my lawn was dead and brown again. This was the problem we were supposed to remedy with the very expensive aeration and overseeding. The "technician" showed up to the house and my wife told him to wait for me. Again I was told no obligation, and I could cancel any time. The guy went ahead and started applying chemical (didn't wait for me), and talked to a friend of mine about the weather. The guy said he thought my friend was me, reasonable mistake I guess, but he didn't wait to start either. When I get outside a few minutes later the guy was gone. I called the company and told them that I wasn't happy, the nice lady on the phone said that she was sorry and she would take care of it. I thought we were done. The office manager / owner called me and asked what the problem was. I told him that I wasn't happy that after doing everything they recommended my lawn was dead (weeds were less of an issue, but still there). I wasn't interested in their service. He wanted a chance to fix things and offered free treatments. I said I already contacted another company and I'll give them a shot (at this point I wasn't upset, just feeling sorry for him). At that point he said he wanted payment. I told him that I didn't feel I should have to pay because I wasn't happy and my wife told the guy not to do the service until talking to me (he was just trying to give me free service a minute ago to make up for my problems). He said that he should still get paid. I gave him a simple solution. If I pay I become an unhappy customer and tell everyone about my experience, or he makes me a happy customer and we'll call it good. You can see he chose $53 over his reputation.