Winter Stone LLC

Winter Stone showed up when they said they would; worked quickly and efficiently and were done within an hour. LOVE the outcome and we constantly get compliments on their work. It's been 4 years of wear and tear on the countertops, through 100's of people who have rented and we've had no issues whatsoever! Would recommend them and use them, again! Contact me if you want to see photos!

They were surprisingly quick & cleaned up afterward. Both fellows were polite & pleasant - highly recommend this company.

Scheduled to come 'in the morning', showed up at 1 pm. Started off by complaining about how tough of a job it was going to be. There were four pieces, the first three went in without too much trouble (although with some more complaining). The last one was the centerpiece and the two guys struggled with it. I ended up helping them because it didn't appear that they were able to place it on the cabinets without destroying them. Some time during the install my tape measure disappeared from one of my (exposed) kitchen drawers and I had to ask twice to get it back from the guy who took it probably by accident, but it shouldn't have happened. Then they proceeded with the cutout for the sink which created enormous amounts of dust that set of the fire alarm and caused firefighters show up (and required extensive cleaning afterwards). They claimed it was the first time this happened and blamed the vacuum they used. A bit of a warning about extensive dust would have gone a long way but the way it happened it seemed very haphazard and unprofessional. Afterwards I talked to the owner of the company and he was defending his crew more than he was concerned about improving the customer experience. Not good.

I had a very bad experience with Winter Stone. They have consistently showed up late for work. When they ripped out the old counter top they left a hole in the cabinetry. They've come back twice to fix the hole. Neither time have they fixed it correctly. I am hopeful the third time they show up they can fix the issue. It actually looks worse since the initial damage. Furthermore there were spots on the quartz countertop. We could not get these spots off of the countertop. They sent their quality assurance guy out to fix that. He used a razor blade to scrape the spot off, and it didn't work. It has actually left a weird mark itself. We are still in talks with Winterstone regarding that issue as well. They have now said there is no way to fix the spots, we are hopeful they will reimburse us monetarily. All in all it has been a bad experience, and I would not reccomend their services.

They responded immediately. They supplied countertops, but it took them a long time to finish the work. We had an issue with the dishwasher staying in. They came right out to fix it. We anticipated close to a month for the stone to get cut and so forth, but got it within ten days. The price was only a quarter of what we had anticipated. We got more things done as a result. The workmanship was perfect. We had a little bit of an issue with the follow-up, but they were right out here again to fix it.