Jackson County Appliance Service

I called at 8:30am on a Saturday morning, and luckily they had a technician available. He arrived within a half hour. Took him 15 minutes to get into the machine and diagnose the problem as a cracked hose. He gave me a quote for fixing it, and I approved. Work was done within 3/4 hour of his arrival, and that included testing the washer through a rinse cycle. All fixed, less than 2 hours from my initial call. I could not be happier! I very rarely rate someone 'A' across the board, but in this case I really have nothing to ding them about!

He said it was working and I didn't check it. When I went to cook dinner, it wasn't working. He said it was going to be another piece and then there was going to be another charge and another service call. I was kind of stuck so I had him come again and they still didn't fix it right. They did end up refunding part of the bill but the service was never completed. He had to come back like 4 times. He did not seem to be very sure of himself. In hindsight he was just trying to figure something out because he didn't really know what was wrong either so he was trying different things to see if it worked and it ended up not working. The total bill was $300 and we ended up getting half of that back, but we still ended up paying for service that was not completed. He was just a little bit late. The job was out of his realm of expertise. We would not use them again. We were able to use the parts for someone to use that knew what they were doing.