America’s Preferred Home Warranty Inc

This company manipulates you into thinking you have a piece of mind when you purchase this warranty. Its the opposite. They say plumbing is covered. Its only covered up to $500. Also, they ask probing questions to you and the technician in attempts to get the answers they are looking for so they can deny your claim. When you plead your case, they just tell you its out of their hands. They are extremely well trained to deny your claim, they are not here to help. They are here to rob you of your money. I will not be renewing and will warn family and friends who have this to not renew. I will also warn local realtors, sellers, and home buyers to use a different warranty company. There should be a zero star option for this company.

Worst company I've ever dealt with. Definitely bottom skimmers. They lie, take too long and dont pay. Find someone else

With the help of APW Representatives, everything went well. Hopefully, items will stop needing to be replaced for awhile and I can catch up both dollars and mentally.

Both incidents went very well. What I like is the fact that I can call my own contractor and don't have to wait around for someone that may not have been available for a few days, or even weeks. Once the contractor was on site, they discussed with the claims rep what the issue was and then the claims rep called me right away to discuss coverage based on the information received from my contractor. I did not have to wait days to hear back from someone especially since the issue needed addressed right away. I had great experience both times. I knew what was covered and what was not covered and was kept in the loop the entire time.

Everytime a representative is available & ready to help resolve our issue. I have no compaints!

Outstanding warranty companies. I usually leave reviews for my wife to do but the experience was very smooth and easy that I felt compelled to do it myself! Our cooling coil in our A/C had a leak and we needed Freon. I was nervous to call APHW because of several negative reviews. Although, we needed the A/C fixed and I wasn't going to pay $1,400 for it if we had a warranty so I prepared for a fight, but the result was the exact opposite! I followed the 3 steps on the brochure we received when we purchased the home. I called APHW to explain the situation, the rep to me to go ahead and call a service tech to look at the unit and confirm. Then I called APHW back and they approved! It was just that easy! It has been 6 days now since the work was completed and I just received confirmation that our reimbursement check is on the way! EXTREMELY satisfied that we have this company and will definitely be extending the warranty!

The repairs on two separate occasions went well. Just like any time i would hire someone myself. Excellent service from warranty company.

Everything connected to this service was perfect. I have never encountered any problems when dealing with America's Preferred Home Warranty. The process used for a claim is straightforward and simply, and the folks there are friendly, concerned, prompt, and knowledgeable. I had a different home warranty service at my previous residence that was OK, but not nearly so good as APHW.

Absolutely wonderful! APHW was so easy to work with, and it only took about 5 minutes on the phone to get everything taken care of. The contractor even commented on how easy it was working with their customer service. APHW is the best home warranty company in my opinion. Highly recommend them for homeowners looking for a top notch home warranty company. Who gets the job done fast and efficiently. Thank you APHW!

As our house was under warranty, we contacted America's Preferred Home Warranty. We could not have been more pleased with their responsiveness and service. We followed all the instructions (calling them first, having the contractor talk with them before performing work, etc.), and APHW complied with courteous professionalism every step of the way. They paid exactly what the policy covered, sent a check within a week, and followed up to make sure we were satisfied.

Staff was very courteous and informative, Payment was processed very fast. I am very happy and look forward to renewing my contract when it expires. Even the repairman commented on how well America’s Preferred Home Warranty performed compared to other home warranty companies.

America’s Preferred Home Warranty was great to deal with! Every person I spoke with on the phone was polite and professional, they made the warranty claim process very easy and straightforward. Because the failed heat exchanger on my old furnace is no longer available, they were able to help towards the cost of a replacement furnace. I decided to upgrade to a much higher efficiency unit which not only saves on propane & electric bills but is MUCH more comfortable! They also worked great with my HVAC company. I would highly recommend them to anyone!

The claim process was handled quickly and professionally. My claim was approved quickly and we received the reimbursement check within 10 days of submitting the paid invoice. Although I spoke with a different customer service representative for each step, each one had immediate access to my file and the conversation regarding the claim was seamless.

America's Preferred Home Warranty is awesome. They wasted no time in helping us to get a technician out who fixed the gas leak and replaced an antique thermostat that was not working.

When our water heater failed I called American Home Warranty and they said pick a licensed plumber of your choice. Just have them call when they give you a price. AHW approved while on the phone and covered $500 of the replacement. So easy they allowed for a reimbursement to me. (Some service providers don't like home warranties because it can be hard to get paid.). These guys were the best. Even the plumber liked them! Thanks for getting through so easily. I willl exclusively recommend your warranty over all others. Hats off to my realtor for knowing who the best is! We got a top notch replacement and can be proud of what the new owner is getting!

No problems, I actually messed up by not having my contractor talk to the Aph rep before work was done, but after they explained to me their policy they still Ed took care of business.

America's Preferred Home Warranty was great to work with. SO happy we have this program! Called Customer Svc, rec'd a claim number. Called a provider to come out & give us a quote. Provider called APHW & rec'd the go ahead to do the repair. We paid the provider, faxed the bill to APHW and rec'd our check a week later! Fantastic!

My senior parents purchased a home in Tennessee in October of 2014. Because the home was built in 1997 and still had the original HVAC system which was approximately 17 years old, they were relieved when the seller included a home warranty policy from America's Preferred Home Warranty (APHW) at settlement. The seller had completed some repairs on the system in the weeks before she put her house on the market, and those receipts and paperwork had been provided to my parents (the buyers) before closing. The house was put on the market in July, numerous realtors had shown the house and the cooling system was properly functioning. When my parents put a contract on the house in August, the house was cool and comfortable in some very hot southern summertime weather. The air conditioning system continued functioning throughout the end of the summer until the heating season arrived. Fast forward to late spring 2015 when my parents went to turn on their air conditioning system and it was blowing out only warm air. Knowing they had a one-year policy to cover the HVAC system, they contacted APHW to find out how to handle a repair. One of the best aspects of APHW starts here. Not only do they handle warranty service problems 24/7, they put you on the phone with an actual person somewhere in the United States. So you?re dealing with someone who knows the ?lay of the land? on some level. After issuing a ticket number for the problem, you are then free to use a service company of your choosing to diagnose the problem. There is a specified system to then follow to get approval for those repairs, but APHW makes it very clear what steps must be taken. In my parents? case, there was some question about repairs which appeared not to have been attended to by the previous homeowner ? a kind of pre-existing condition which then became a subject of discussion with APHW. After looking at the details of the case, however, and examining the repairs which had been undertaken by the original owner, in addition to also considering the fact that the air conditioning system had been working for months after my parents bought the home, APHW agreed that the warranty would cover the HVAC system, and as such, a portion of the air conditioner replacement cost would be covered. Anyone who has ever had any kind of insurance ? whether for health, home, auto, etc. knows how much documentation is required before any insurer will honor a policy. APHW is no exception to this. That said, once presented with all the facts, they did the right thing and covered not just a smaller repair amount which would have been only a temporary fix to the problem, but they actually endorsed replacing the entire HVAC system and paid for a portion of that which was a much higher amount overall than just a temporary repair to a coil would have cost. I believe the representative actually took into account my parents? ages and understood our concerns for their long term well-being and comfort. The APHW policy which came with their house was a security blanket for them, and APHW acknowledged the value of that in making their reimbursement decision. It's nice to know there are still companies in America which put a human face on their service and their customers and actually 'do the right thing.'

Was really impressed with being able to choose my own contractor and the quick professional customer service.

Do not use America's Home Warranty

The plan costs $390 with a deductible of $100 for your one year warranty. It is a typical home warranty. They basically cover nothing. The house has to kind of implode for them to cover anything. There are all kinds of caveats like they will pay for this, but only if A and B happen. It is not a great warranty plan. We haven't been able to use it at all.

It seems America’s Preferred Home Warranty is out to hurt my family, rather than help. The furnace in our home worked fine the first couple days we used it. However, shortly after it start producing heat intermittently. Therefore I called America’s Preferred Home Warranty and they stated I needed to have a licensed HVAC contractor stop out and access the furnace. Therefore I paid $95 for this HVAC contractor to come out. His determination was the furnace is unrepairable and needs to be replaced. The contractor also stated the furnace is also very old and replacement parts cannot be purchased at this time. I gave this information to America’s Preferred Home Warranty and that is when they started trying to find every loop hole in the book to get out of the replacement, while having a complete disregard for the health and well-being of my family. I have a wife, a 10 year old, and a 6 year living in my home and we need a furnace that works. On my own, I called another furnace contractor for a 2nd opinion, and paid another $95. This 2nd contractor said the same thing that the furnace needs to be replaced. I figured two licensed contractors saying the same thing would encourage America’s Preferred Home Warranty to replace the furnace. However, the next loop hole America’s Preferred Home Warranty gave was that I needed a letter from my home inspector ensuring the furnace was working fine when he inspected the home in August 2014. I talked with my home inspector and then provided this requested letter to America’s Preferred Home Warranty from the home inspector, which stated the furnace was in good working order back in August 2014. America’s Preferred Home Warranty is now denying the whole claim for a furnace replacement. The only reason they have given is that my furnace is too old. I’m left trying to understand what the point is of having a home warranty with America’s Preferred Home Warranty. When I called America’s Preferred Home Warranty recently I asked to speak with a manager and the customer service agent said they can’t transfer me to a manager and then eventually hung up on me. I do not recommend others use America’s Preferred Home Warranty.

I was given the "gift" of a home warranty from the seller when purchasing my home. Recently we discovered that the roof was leaking so I pulled out my warranty info and called them. I had to 1) find my own contractor, 2) call the warranty company and hand over my phone to the service technician, then 3) be informed by an impolite associate that the repairs would not be covered due to "improper installation." It seems ridiculous to me that a nine-year-old roof deemed appropriate to warranty a few months ago is now something that cannot be covered because one contractor says that the old contractor did something wrong. Isn't that what a warranty is for?! I am disappointed that money was wasted on a buyer warranty program with this company. It's all very shady and I would not recommend anyone purchasing a warranty like this when selling their home. It's easy money for the warranty company and despair for the new homeowner. What an unfortunate situation.

I would not recommend it. No matter what we wanted to do with the house, they wouldn't cover it. We tried to do things with our roof as well and it was the same story. It's just not the worth the money you end up spending to get the warranty every year. I will not use them in the future.

Terrible so far. Outcome to be determined yet. More of the story needs to be written. The amount of money I sought for my claim is $1,200. This will only increase as the problem gets worse. Based on my experience as of this writing I would not recommend this company. Beware. The response that has been made by APHW in response to my report is competely inaccurate. Contrary to the allegations of APHW, my claim was filed before the warranty expires. It is very sad and regretable that they cannot honor their own promise. I have only begun to pursue this matter further in numerous areas. As APHW continues to not honor a warranty and my claim that was filed on time and properly, my problem only gets worse and increases in cost.